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-   -   Problems with Big Crumbs? (https://www.flyertalk.com/forum/milesbuzz/1199830-problems-big-crumbs.html)

QL_714 Apr 12, 2011 11:37 pm


Originally Posted by barristan (Post 16206345)
I ordered 3000$ in American Express Gift cards 1/11/2011. Of course the order didn't post, despite my record of click throughs. I launched a missing credit inquiry as soon as it became available.

Time went by.. and by.. and by.. and by..

I followed up with bigcrumbs but they said they were still waiting on American Express sometime in March. Now bigcrumbs hasn't responded to any emails in the last month and I've launched general inquiries (because you can't launch missing credit inquires after 60 days....) that have gone completely ignored.

There is no phone number, no accessible customer support, and it looks like they've no intention of crediting me my 48 dollars of cash back.

It's absolutely infuriating to fight so long and so hard for such a small amount of money. Buyer beware with these people though.. I'd hate to have hundreds of dollars in cashback locked up with these crooks. They can easily go into 'inaccessible' mode and lock up your money for an eternity.

Is there anything else I can do? Some kind of BBB complaint? This is absolutely ridiculous.........

They basically can do what they want anytime they want. This is something the cheerleading noobs for these types of sites don’t understand.

AZbba Apr 13, 2011 12:25 am

I made some purchases from walmart.com when mrrebates/aa shopping mall had dropped their rate to 1%/1 point.

At the time bigcrumbs showed 2.4%. Both purchases posted, but they posted with 0.8% cashback.

They said they will contact walmart but haven't heard anything back. I'm also not so sure this is walmart's problem, seems like they were late updating their site to the new rate walmart is paying but they should honor it. It's quite a bit of $$ difference too.

UA Fan Apr 13, 2011 8:47 am


Originally Posted by tassojunior (Post 16186722)
Well today there's no giftcards.com on BigCrumbs at all.

I'm seeing Amex GC. It says that shipping is free and that there is 1.6% cash back. Is this usual? Seems too good to be true, unless I'm missing some catch.

Also do these cards have a fee?

Astrophsx Apr 13, 2011 9:19 am


Originally Posted by UA Fan (Post 16210622)
I'm seeing Amex GC. It says that shipping is free and that there is 1.6% cash back. Is this usual? Seems too good to be true, unless I'm missing some catch.

Also do these cards have a fee?

Usually you either get a code to remove the fee or to remove shipping. They may still have a trial free shipping program. It's a good deal if you can liquidate the cards. There are many people still doing it even though you can no longer use them at the mint... "cheerleaders" "noobs" whatever QL wants to call em... people are still buying them and liquidating them without a problem. :)

UA Fan Apr 13, 2011 9:20 am


Originally Posted by Astrophsx (Post 16210819)
Usually you either get a code to remove the fee or to remove shipping. They may still have a trial free shipping program. It's a good deal if you can liquidate the cards. There are many people still doing it even though you can no longer use them at the mints... "cheerleaders" "noobs" whatever QL wants to call us... people are still buying them and liquidating them without a problem. :)

With 1.6% cash back, there is actually no cost for this right?

Astrophsx Apr 13, 2011 11:31 am


Originally Posted by UA Fan (Post 16210827)
With 1.6% cash back, there is actually no cost for this right?

No cost, the site just gets a commission from Amex and they pass a % of the $$ on to you. The only cost would be either shipping or the fee, one of which you can use a code remove. There is a whole thread about it, but they can no longer be used at the Mint for coins.

element7 Apr 14, 2011 11:05 am

bigcrumbs is huge scam. Made purchase and didn't get credit for it. Submitted missing credit inquiry and it's been 3 month now and NOTHING.

In the meantime, never had ANY problems with mrrebates. Avoid BC

mooper Apr 14, 2011 12:02 pm


Originally Posted by element7 (Post 16217955)
bigcrumbs is huge scam. Made purchase and didn't get credit for it. Submitted missing credit inquiry and it's been 3 month now and NOTHING.

In the meantime, never had ANY problems with mrrebates. Avoid BC

Your poor experience with BC denotes them as a "scam"? If someone has had nothing but superb experiences with them, would that similarly denote them as the best company in the world?

Perhaps if you post the details of your issue someone here could help. Many merchants take 3+ months to fully post purchases and BC might not have information for you yet, as a result?

carsonheim Apr 14, 2011 7:16 pm


Originally Posted by element7 (Post 16217955)
bigcrumbs is huge scam. Made purchase and didn't get credit for it. Submitted missing credit inquiry and it's been 3 month now and NOTHING.

In the meantime, never had ANY problems with mrrebates. Avoid BC


Originally Posted by mooper (Post 16218367)
Your poor experience with BC denotes them as a "scam"? If someone has had nothing but superb experiences with them, would that similarly denote them as the best company in the world?

Perhaps if you post the details of your issue someone here could help. Many merchants take 3+ months to fully post purchases and BC might not have information for you yet, as a result?

I've gotten back over $2000 from Big Crumbs. I have no problem with them!! :)

Astrophsx Apr 14, 2011 8:52 pm


Originally Posted by carsonheim (Post 16220773)
I've gotten back over $2000 from Big Crumbs. I have no problem with them!! :)

OMG CC you are such a cheerleader NOOB. Of course people with referral links are going to try to scam members into getting free money! ;)

QL_714 Apr 15, 2011 12:55 am


Originally Posted by element7 (Post 16217955)
bigcrumbs is huge scam. Made purchase and didn't get credit for it. Submitted missing credit inquiry and it's been 3 month now and NOTHING.

In the meantime, never had ANY problems with mrrebates. Avoid BC

I would not classify them as a scam but they do seem to have more problems than other sites. You are their mercy and there is not much you can do about it.

carsonheim Apr 15, 2011 9:30 am


Originally Posted by Astrophsx (Post 16221192)
OMG CC you are such a cheerleader NOOB. Of course people with referral links are going to try to scam members into getting free money! ;)

HA! Rah rah! Big Crumbs is the best!!! :p

skynerd Apr 16, 2011 2:12 am


Originally Posted by skynerd (Post 16147884)
I bought some visa gift cards at giftcards.com which were advertised on bigcrumbs as a 2.4% rebate and I was initially credited only $2 per card [...]

The additional credit was later posted to my account in separate transactions before enough time had passed that I would have been allowed to file a request for credit. I don't know exactly how bigcrumbs noticed, but I am glad they were able to fix the problem in time so I didn't have to ask officially.

Sorry for forgetting to post an update about this earlier. I have updated my previous message.

QL_714 Apr 16, 2011 3:34 pm


Originally Posted by skynerd (Post 16227799)
The additional credit was later posted to my account in separate transactions before enough time had passed that I would have been allowed to file a request for credit. I don't know exactly how bigcrumbs noticed, but I am glad they were able to fix the problem in time so I didn't have to ask officially.

Sorry for forgetting to post an update about this earlier. I have updated my previous message.

You were one of the lucky ones. Many got screwed and only received $8 instead of $48 for each order.

HoKo Apr 17, 2011 9:53 am

In defense of Big Crumbs here is what I went through:

Placed 4 separate $500 GC orders in rapid succession on 3/5/11. This is when giftcards.com was first changing all their payout ratios to be a flat amount rather than a % and there were all sorts of issues with the various shopping portals.

The credits did not post within 24 hours (as they usually did) so I was worried about there being some sort of issue. I waited a week and then emailed BC letting them know they had a linking issue. They responded saying they didn't think so and to just be patient.

BC changed the payout ratio to be flat rather than a % at some point during this waiting period.

I emailed cust service asking if they would be honoring the % rate advertised at the time of my purchase despite the fact that my credits still hadn't even posted. They said yes.

I eventually filed missing credit inquiries after the proper amount of time ahd elapsed. I was eventually credited $2 per order.

Filed yet another missing credit inquiry, this time disputing the amount credited. I was eventually manually credited $10 per order bringing my cashback to the proper amount of $12 per order (I have a feeling giftcards.com did not pay BC this amount, I think BC did the right thing and decided to eat the cost here...no way for me to know this of course but that's my gut feeling)

So at the end of the day it took nearly 2 months to get everything I was entitled to but at the end of the day BC did the right thing


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