Locked out of using the check-in machines?
Sep 13, 2010 | 8:02 am
#1
Original Poster
Join Date: Sep 2006
Location: New York
Programs: UA Plat, AA Gold, DL Gold
Posts: 57
Locked out of using the check-in machines?
In the past three weeks I have been consistently locked out from using the check in machines at the airport or the online check in on the website. When I use the machines or try to check in through the website, the machine refers me to the agent for "special handling". This has happened to me on Delta, American and yesterday on Continenatal. Oddly, I had no issues flying on Air Canada which I did last week. When I go to the counter, the agents ask for my ID, quickly print out my boarding pass and report no problems with my actual reservation. When I ask them why the machine did not work, they have no idea. Obviously this is very annoying for me as I have to speak to an agent instead of just using the machine. I travel about once a week for work, so this is a real pain.
Has this happened to anyone else? Have I been flagged by Homeland Security?
Has this happened to anyone else? Have I been flagged by Homeland Security?
Sep 14, 2010 | 4:07 am
#2
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,690
it is possible you may have been flagged for some reason....
i can never use the machines successfully....everytime the machine refers me to an agent....but my wife has no problems....it works for her every single time....
i can never use the machines successfully....everytime the machine refers me to an agent....but my wife has no problems....it works for her every single time....
Sep 14, 2010 | 5:54 am
#3
Join Date: Sep 2010
Location: MSP
Programs: AA Platinum, Delta Silver, Hyatt Diamond, Marriott Gold, SPG Gold, Amex Platinum, AA Citi Executive
Posts: 137
This has happened to me as well. No matter what airline I was using I always was refered to the agent. You will need to get a redress # from Home Land Security. Once you have that you will not have anymore issues.
P.S. If you do not enter that # when booking you will still have to see the agent.
P.S. If you do not enter that # when booking you will still have to see the agent.
Sep 15, 2010 | 2:50 am
#4
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,690
This has happened to me as well. No matter what airline I was using I always was refered to the agent. You will need to get a redress # from Home Land Security. Once you have that you will not have anymore issues.
P.S. If you do not enter that # when booking you will still have to see the agent.
P.S. If you do not enter that # when booking you will still have to see the agent.
Sep 17, 2010 | 8:55 pm
#5
Join Date: Jun 2008
Location: ORD
Programs: AA EXP / UA Lifetime Gold / Marriott Lifetime Plat / SPG Plat / Hyatt Diamond / HH Diamond / Avis CC
Posts: 483
For me it only happens when I fly a US flight....even code shared by UA and I NEVER have a problem using the machine or home check in with UA??? Go Figure