{Fare Gone} Air France : IST - SJO $2,341 First Class$2,639 RT (mixed Business)
May 10, 2018, 2:27 am
#241
Join Date: Dec 2011
Posts: 210
It was not a random agent, it was an Air France agent (from the Platinum line more over) that was working in his own system, with his own tickets so he must knows how to read a ticket. (Well I hope!)
The fact that he confimed I was on La Première means that now they cannot say : it was an online mistake, we wasn’t aware of. They were aware of the price I paid, and the cabin class I was on, and they confirm it. They tried to downgrade me after, I filed a call listening form, and suddenly, 48-72 hours after, my tickets were re-instated.
As an opposite, my second SFO-LHR booking that I made without calling AF was CXXed and I try to get it re-instated, they didn’t want to do anything else that giving a 1000USD voucher.
So see, even if a “minimum-wage-call-centre agent” confirm your ticket class, they (well AF at least) hounour it.
I think the OP will be able to fly his P ticket without battling too much, if it’s AF agent that confirmed his ETKT on the phone and not an agent from any other OTA, of course.
May 10, 2018, 2:44 am
#243
Join Date: Jan 2017
Posts: 20
I also got a call from AF agent telling me that there was an error when booking and I can fly in eco or cancel through OTA. There is a fee that OTA charges for cancelation that obviously I don't want to pay. The agent should call me again today after I verify with OTA if there is any charge.
In the meantime tickets got changed to Y+M on AF website. Interestingly, if I choose to modify these tickets there it let me do it free of charge to J (on the same dates).
In the meantime tickets got changed to Y+M on AF website. Interestingly, if I choose to modify these tickets there it let me do it free of charge to J (on the same dates).
May 10, 2018, 3:13 am
#244
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,406
You forgot one very important stage: Explaining that the price is totally not an EF.
May 10, 2018, 3:49 am
#245
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,749
May 10, 2018, 4:28 am
#246
Join Date: Jun 2015
Programs: Delta GM; FB Plat; HHonors Diamond; Hertz PC; National EE
Posts: 190
As far as this issue is concerned, I think EU directive 93/13 could play a role (unfair contract terms, significant inbalance as far as cancellation rights are concerned). But whether or not the seller is or is not obliged to deliver the services as agreed on at time of sale or issuance of the ticket would probably be governed by national law that is not the result of EU directives.
May 10, 2018, 7:02 am
#247
Join Date: Aug 2017
Posts: 8
You can change it to J, but don't get surprised if after some time your ticket is changed back to Y+M..
May 10, 2018, 7:50 am
#248
Join Date: Apr 1999
Location: Montréal, Canada
Posts: 1,610
Here's my experience:
Yesterday, I received the call from Air France apologizing for the error and advising me that fare class had been reassigned to M and Y. I asked the AF rep to cancel the itinerary, but he said he was unable to do so, instructing me to use the information to initiate the process in a follow-up email.
This morning I called Expedia to cancel. The rep told me that AF had taken over the reservation, and I should cancel with them. I replied that I didn't want to play musical chairs, so the Expedia rep kicked it up to a supervisor. The supervisor then came on the line and told me they would call AF on my behalf, which they did right away. About 15 minutes later, they came back on the line and said that AF had made a counter-offer of business class, rather than economy, and would I be willing to accept that. I declined, and after another 10 minutes, the Expedia rep came on the line and passed me to an AF rep who said the ticket could be canceled without any penalty, but it had to be done using the online form. They connected me to tech support to walk me through the process. I completed the form, uploading my original itinerary as well as the follow-up email. The AF tech rep said that the usual refund processing time is 10 business days. If I don't see the credit appear within that time frame, I'll initiate a dispute with my CC.
Interestingly, I received another call from AF after I completed the refund form, explaining the error all over again. I told the rep I had already been notified, and they apologized, saying the notation had not been made. I asked if they knew how many of these tickets had been sold, and was laughingly told, "environ 300."
Yesterday, I received the call from Air France apologizing for the error and advising me that fare class had been reassigned to M and Y. I asked the AF rep to cancel the itinerary, but he said he was unable to do so, instructing me to use the information to initiate the process in a follow-up email.
This morning I called Expedia to cancel. The rep told me that AF had taken over the reservation, and I should cancel with them. I replied that I didn't want to play musical chairs, so the Expedia rep kicked it up to a supervisor. The supervisor then came on the line and told me they would call AF on my behalf, which they did right away. About 15 minutes later, they came back on the line and said that AF had made a counter-offer of business class, rather than economy, and would I be willing to accept that. I declined, and after another 10 minutes, the Expedia rep came on the line and passed me to an AF rep who said the ticket could be canceled without any penalty, but it had to be done using the online form. They connected me to tech support to walk me through the process. I completed the form, uploading my original itinerary as well as the follow-up email. The AF tech rep said that the usual refund processing time is 10 business days. If I don't see the credit appear within that time frame, I'll initiate a dispute with my CC.
Interestingly, I received another call from AF after I completed the refund form, explaining the error all over again. I told the rep I had already been notified, and they apologized, saying the notation had not been made. I asked if they knew how many of these tickets had been sold, and was laughingly told, "environ 300."
Last edited by flyme2; May 10, 2018 at 9:02 am Reason: spelling
May 10, 2018, 8:50 am
#249
Join Date: Aug 2001
Posts: 9,682
I personally think such deals should not be posted out in the open on FT, where money-grubbing bloggers (in this case, OneDollarAtATime) scoop up whatever deal suits their audience and knowingly accelerate the demise of aforementioned "best offer". By the way, I'm fairly certain these blogs' audiences include various airline revenue depts.. So, let's not act surprised when it happens.
May 10, 2018, 9:02 am
#250
Join Date: Oct 2015
Posts: 478
Basically same story here, except receiving a second phone call. The process with Expedia took more than one hour, beeing transfered several times to the point, where I was told, AF could process the refund straight away. But they will charge $28 per ticket to do so and it has to be paid up front. First I declined, after the Exp rep (actually the supervisor I was lastly transfered to) said, he would refund that money, I agreed. It ended up not beeing possible at all. Then I was asked to wait for up to 48 hours to be contacted by AF directly on how the refund is gonna be done.
Last edited by alp67; May 10, 2018 at 9:30 am
May 10, 2018, 10:25 am
#251
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,406
I personally think such deals should not be posted out in the open on FT, where money-grubbing bloggers (in this case, OneDollarAtATime) scoop up whatever deal suits their audience and knowingly accelerate the demise of aforementioned "best offer". By the way, I'm fairly certain these blogs' audiences include various airline revenue depts.. So, let's not act surprised when it happens.
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May 10, 2018, 3:04 pm
#253
Join Date: Aug 2001
Posts: 9,682
Bonus: if they hear about it from the blogs, they'll cancel your ticket twice as fast.
May 10, 2018, 3:47 pm
#254
Join Date: Jan 2009
Programs: LH, US, UA
Posts: 64
May 10, 2018, 6:05 pm
#255
Join Date: Aug 2017
Location: YUL, GVA, CTS
Programs: Flying Blue Platinum, Milage Plus
Posts: 62