[FARE GONE] DL: AKL-OAK / USD902 (Business Class)
#316
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
If you haven’t already, file the DOT claim right now. Tell the DL person that you have booked connecting flights already, and will wait for DOT to rule on this.
You have your vacation planned, in Business class. For them to decide 2 weeks later that it was a “mistake” is really not your problem.
You have your vacation planned, in Business class. For them to decide 2 weeks later that it was a “mistake” is really not your problem.
#317
Join Date: Dec 2003
Location: Oakland CA
Programs: DL Gold, AS MVPG, Globalist
Posts: 1,008
Has anybody had an exchange rate benefit from an error fare? I think literally every post I've seen has said 'I lost $X on this and had to get it from my credit card company.' Not just here, but on a lot of recent error fares.
Given that exchange rates constantly fluctuate in both directions, this seems a bit strange to me. Makes me wondering if they're really refunding all the money.
Given that exchange rates constantly fluctuate in both directions, this seems a bit strange to me. Makes me wondering if they're really refunding all the money.
#318
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
Has anybody had an exchange rate benefit from an error fare? I think literally every post I've seen has said 'I lost $X on this and had to get it from my credit card company.' Not just here, but on a lot of recent error fares.
Given that exchange rates constantly fluctuate in both directions, this seems a bit strange to me. Makes me wondering if they're really refunding all the money.
Given that exchange rates constantly fluctuate in both directions, this seems a bit strange to me. Makes me wondering if they're really refunding all the money.
#319
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Has anybody had an exchange rate benefit from an error fare? I think literally every post I've seen has said 'I lost $X on this and had to get it from my credit card company.' Not just here, but on a lot of recent error fares.
Given that exchange rates constantly fluctuate in both directions, this seems a bit strange to me. Makes me wondering if they're really refunding all the money.
Given that exchange rates constantly fluctuate in both directions, this seems a bit strange to me. Makes me wondering if they're really refunding all the money.
Only time it's been in my favor. I've either been even or lost other times.
#320
Join Date: Dec 2016
Posts: 38
Here is the response from VA following the filing of a complaint.
Thank you for taking the time to contact us.
Unfortunately, due to human error the recent price advertised for a Business Class fare from New Zealand to Oakland was incorrect and we’re unable to honour this ticket in its current form.
Incorrect fare filing does happen in the aviation industry and we have taken the relevant steps to address this issue including demonstrating that the fare was a mistaken fare.
This is in line with the U.S. Department of Transportation’s Enforcement Policy and The Fair Trading Act 2017 (NZ) which extends to overseas businesses that supply services within NZ.
We are truly sorry for any inconvenience and disappointment caused. Please rest assured your feedback has been forwarded to our Revenue Management team for their review.
I can see we’ve sent you an email and sms providing some options. If you still wish to travel, we will move your booking into Economy. If you decide you no longer wish to travel we’re happy to provide a full refund and cancel the booking.
Please follow the instructions in the email or if you’d like further assistance, please call our Guest Contact Centre on 136 789 if calling from Australia or 0800 67 0000 from New Zealand.
We value you as our guest and look forward to welcoming you on board soon.
Kind regards,
Thank you for taking the time to contact us.
Unfortunately, due to human error the recent price advertised for a Business Class fare from New Zealand to Oakland was incorrect and we’re unable to honour this ticket in its current form.
Incorrect fare filing does happen in the aviation industry and we have taken the relevant steps to address this issue including demonstrating that the fare was a mistaken fare.
This is in line with the U.S. Department of Transportation’s Enforcement Policy and The Fair Trading Act 2017 (NZ) which extends to overseas businesses that supply services within NZ.
We are truly sorry for any inconvenience and disappointment caused. Please rest assured your feedback has been forwarded to our Revenue Management team for their review.
I can see we’ve sent you an email and sms providing some options. If you still wish to travel, we will move your booking into Economy. If you decide you no longer wish to travel we’re happy to provide a full refund and cancel the booking.
Please follow the instructions in the email or if you’d like further assistance, please call our Guest Contact Centre on 136 789 if calling from Australia or 0800 67 0000 from New Zealand.
We value you as our guest and look forward to welcoming you on board soon.
Kind regards,
#321
Join Date: Apr 1999
Location: Philippines
Programs: CebGo 5J, Hilton Diamond, IHG Platinum, Alaska 100K
Posts: 4,696
Here is the response from VA following the filing of a complaint.
Thank you for taking the time to contact us.
I can see we’ve sent you an email and sms providing some options. If you still wish to travel, we will move your booking into Economy. If you decide you no longer wish to travel we’re happy to provide a full refund and cancel the booking.
Please follow the instructions in the email or if you’d like further assistance, please call our Guest Contact Centre on 136 789 if calling from Australia or 0800 67 0000 from New Zealand.
We value you as our guest and look forward to welcoming you on board soon.
Kind regards,
Thank you for taking the time to contact us.
I can see we’ve sent you an email and sms providing some options. If you still wish to travel, we will move your booking into Economy. If you decide you no longer wish to travel we’re happy to provide a full refund and cancel the booking.
Please follow the instructions in the email or if you’d like further assistance, please call our Guest Contact Centre on 136 789 if calling from Australia or 0800 67 0000 from New Zealand.
We value you as our guest and look forward to welcoming you on board soon.
Kind regards,
The airline can refuse to honour a fare due to human error, but as soon as the airline offers a substandard alternative (Fly you in economy instead), it is no longer an issue of human error (oops = refund), it becomes an issue of "Bait and Switch" (oops = here is a substandard alternative).
#323
Join Date: Mar 2013
Location: AMS
Posts: 587
Just had a call from Delta and (at least on my ticket) they decided to back down and honour the fare. Not sure what worked in the end (I did submit a DOT complaint), but they did what is right, and I really appreciate it.
#324
Join Date: Apr 1999
Location: Philippines
Programs: CebGo 5J, Hilton Diamond, IHG Platinum, Alaska 100K
Posts: 4,696
I received notification last night from DOT regarding Bait and Switch complaint. They agreed. This morning Delta called and said they will honour all tickets.
Thanks Delta
Thanks Delta
#326
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
People need to stand up for themselves, and not bend over so easily. Those who meekly just canceled their tickets, or said “Oh well”, are just what the airlines want. Low hanging fruit...
#328
Join Date: Nov 2017
Posts: 2
#330
Join Date: Mar 2013
Location: AMS
Posts: 587
In my call I said that I appreciated Delta's gesture and the lady calling corrected me and stated "Delta's and VA's gesture", so I assume at least those with DOT complains will get it honored no matter whose the stock the ticket was on.