Last edit by: Server
*Update 28/10/2015*
American Airlines has sent out a batch of emails offering customers two options. None of which earns miles and does not address DOT's old guidelines.
We have yet to here from DOT.
Here is a copy of the letter:
When and where are you traveling? - edit below
March
27-March-2015 -- 30-March-2015 (NYC)-DCA-ORD-PEK heatheresq FIRST (apparently)!
30-March-2015 -- 02-April-2015 DCA-ORD-PEK transparent
31-March-2015 -- 03-April-2015 ICN-PEK-ORD-DFW timid_trnchcoat, Y only
April
01-April-2015 -- 05-April-2015 DCA-BOS-ORD-PEK-HKG-DFW-DCA thegrailer
02-April-2015 -- 07-April-2015 DCA-ORD-PEK Soddon
03-April-2015 -- 07-April-2015 DCA-ORD-PEK jetsarefast2
03-April-2015 -- 10-April-2015 DCA-ORD-PEK fly2nrt
04-April-2015 -- 07-April-2015 DCA-ORD-PEK cocobird
07-April-2015 -- 10-April-2015 DCA-ORD-PEK/PEK-ORD-DCA DiscoverCSG
07-April-2015 -- 16-April-2015 DCA-ORD-PEK learingtofly2015
08-April-2015 -- 12-April-2015 DCA-ORD-PEK IWontRegretThis
09-April-2015 -- 13-April-2015 IAD-DFW-PVG/PVG-LAX-IAD Tblack15 Confirmed 2x EQPs; had no elite status
10-April-2015 -- 13-April-2015 DCA-ORD-PEK andrewwm
11-April-2015 -- 19-April-2015 DCA-ORD-PEK thyeri
13-April-2015 -- 16-April-2015 DCA-ORD-PEK bchips
13-April-2015 -- 16-April-2015 DCA-ORD-PEK cbuckhouse Confirmed 2x EQPs; had Platinum status
14-April-2015 -- 22-April-2015 DCA-ORD-PEK-ORD-DCA fijaircan
15-April-2015 -- 21-April-2015 IAD-DFW-... elliottishere
16-April-2015 -- 21-April-2015 ...-DFW-PVG elliottishere
22-April-2015 -- 27-April-2015 DCA-ORD-PEKChucksterace
22-April-2015 -- 01-May-2015 DCA-ORD-PEKtn8
26-April-2015 -- 29-April-2015 DCA-ORD-PEK-ORD-DCA MarkP24
26-April-2015 -- 29-April-2015 DCA-ORD-PEK-ORD-DCA FriendlySkies
26-April-2015 -- 01-May-2015 DCA-ORD-PEK-ORD-DCA miffsc
26-April-2015 -- 01-May-2015 DCA-ORD-PEK-ORD-DCA travelsavant
26-April-2015 -- 03-May-2015 IAD-DFW-ORD-PEK-ORD-MIA-IAD Fredd and Mrs. Fredd
27-April-2015 -- 01-May-2015 DCA-ORD-PEK-ORD-DCA MsSTL
27-April-2015 -- 01-May-2015 DCA-ORD-PEK-ORD-DCAlakers6902
27-April-2015 -- 05-May-2015 DCA-ORD-PEK smikih
27-April-2015 -- 06-May-2015 DCA-ORD-PEK-ORD-DCA the_happiness_store
29-April-2015 -- 09-May-2015 IAD-DFW-ORD-PEK-DFW-IAD Brituchenite
May
01-May-2015 -- 14-May-2015 DCA-DFW-PVG-ORD-DCA Novemurr+2
06-May-2015 -- 10-May-2015 DCA-ORD-PEK edbyu +1
07-May-2015 -- 10-May-2015 DCA-ORD-PVG iadp
08-May-2015 -- 11-May-2015 DCA-DFW-PEK Golfingboy washeelers747 +2
08-May-2015 -- 11-May-2015 DCA-DFW-PEK-DFW-IAD a330300
08-May-2015 -- 12-May-2015 DCA-ORD-PEK-ORD-DCA smoneyxc
08-May-2015 -- 12-May-2015 IAD-DFW-... eap
09-May-2015 -- 12-May-2015 ...-DFW-PEK-DFW-IAD eap
09-May-2015 -- 13-May-2015 ...DCA-DFW-PEK-ORD-DCA Bonaventure
10-May-2015 -- 16-May-2015 IAD-DFW-PEK Kidorki
11-May-2015 -- 14-May-2015 DCA-ORD-PEK medichill
12-May-2015 -- 19-May-2015 DCA-DFW-PEK party_boy
12-May-2015 -- 23-May-2015 DCA-DFW-PEK-ORD-DCA rexid
13-May-2015 -- 24-May-2015 DCA-DFW-PEK-DFW-DCA hoosiereph+3
13-May-2015 -- 20-May-2015 IAD-DFW-... travisair
13-May-2015 -- 16-May-2015 IAD-ORD-PEK Long Train Runnin
14-May-2015 -- 17 May-2015 IAD-DFW-PEK Bigguyinpasadena
14-May-2015 -- 20-May-2015 ...-DFW-PEK travisair
14-May-2015 -- 17-May-2015 IAD-DFW-PEK roastpuff
14-May-2015 -- 17-May-2015 DCA-DFW-PEK Robert
14-May-2015 -- 18-May-2018 DCA-DFW-PEK Cachris69
14-May-2015 -- 17-May-2015 DCA-ORD-PVG iadp
14-May-2015 -- 26-May-2015 DCA-DFW-PEK-ORD-DCA AJollyLife (Birthday on the 23rd! )
15-May-2015 -- 18-May-2015 DCA-DFW-HKG-PEK-HKG-DFW-DCA Bonaventure
15-May-2015 -- 18-May-2015 DCA-DFW-PEK alexj7
15-May-2015 -- 18-May-2015 DCA-DFW-PEK andrewwm
15-May-2015 -- 18-May-2105 DCA-ORD-PEK-DFW Madone59
16-May-2015 -- 21-May-2015 DCA-DFW-PEK-ORD-DCA davidyyz
16-May-2015 -- 19-May-2015 DCA-ORD-PEK schwimmair
16-May-2015 -- 24-May 2015 DCA-DFW-PEK-DFW-DCA keepssmile
17-May-2015 -- 21-May-2015 DCA-ORD-PEK tzvilev
17-May-2015 -- 23-May-2015 DCA-DFW-PEK-ORD-DCA tommya
17-May-2015 -- 27-May-2015 IAD-DFW-PEK-DFW-IAD krazieman
18-May-2015 -- 21-May-2015 DCA-ORD-PEK-ORD-DCA ben1979
18-May-2015 -- 21-May-2015 DCA-ORD-PEK-ORD-DCA DS
18-May-2015 -- 22-May-2015 DCA-ORD-PEK-ORD-DCA miffsc
19-May-2015 -- 22-May-2015 DCA-DFW-PEK-ORD-DCA Bonaventure
19-May-2015 -- 30-May-2015 DCA-ORD-PEK-DFW-DCA transparent
20-May-2015 -- 26-May-2015 IAD-DFW-... elliottishere
20-May-2015 -- 24-May-2015 DCA-DFW-PEK thepla
20-May-2015 -- 28-May-2015 DCA-ORD-PEK cvg-aa
21-May-2015 -- 26-May-2015 ...-DFW-PVG elliottishere
21-May-2015 -- 24-May-2015 DCA-DFW-PEK/PEK-ORD-DCA awaite01
21-May-2015 -- 24-May-2015 DCA-DFW-PEK/PEK-ORD-DCA smitty06 and shynate
21-May-2015 -- 01-Jun-2015 DCA-ORD-PEK-ORD-DCA Tobypie
22-May-2015 -- 25-May-2015 DCA-ORD-PEK tsz
22-May-2015 -- 25-May-2015 DCA-ORD-PVG PaceLaw2012
22-May-2015 -- 25-May-2015 DCA-ORD-PEK alexj7
22-May-2015 -- 25-May-2015 DCA-ORD-PEK onfo
22-May-2015 -- 27-May-2015 DCA-DFW-PEK-ORD ghzhammer
23-May-2015 -- 26-May-2015 DCA-ORD-PEK jetsarefast2
23-May-2015 -- 31-May-2015 DCA-DFW-PEK-ORD-DCA bqkali
23-May-2015 -- 31-May-2015 DCA-DFW-PEK-ORD-DCA blootch
23-May-2015 -- 31-May-2015 IAD-DFW-PEK-DFW-IAD FlyingChuck
24-May-2015 -- 27-May-2015 IAD-DFW-PEK northshorepa
24-May-2015 -- 27-May-2018 DCA-DFW-PEK Cachris69 +1
24-May-2015 -- 28-May-2015 DCA-ORD-PEK Bikeguy+1
24-May-2015 -- 28-May-2015 DCA-DFW-... Server
25-May-2015 -- 28-May-2015 DCA-ORD-PEK-ICN-DFW-DCA Bonaventure
25-May-2015 -- 28-May-2015 ...-DFW-PEK-ORD-DCA Server
25-May-2015 -- 28-May-2015 DCA-DFW-PEK-ORD-DCA ben1979
25-May-2015 -- 28-May-2015 DCA-DFW-PEK-DFW-IAD bartmas777
26-May-2015 -- 29-May-2015 CMH-DCA-ORD-PEK paramenace
27-May-2015 -- 01-Jun-2015 DCA-DFW-PEK-DFW-DCA platinumTA
28-May-2015 -- 01-Jun-2015 IAD-DFW-PEK anchor79
28-May-2015 -- 01-Jun-2015 DCA-DFW-PEK-ORD-DCA flying for gold elite
28-May-2015 -- 01-Jun-2015 DCA-ORD-PEK-DFW-DCA cfegeley
29-May-2015 -- 01-Jun-2015 DCA-ORD-PEK-ORD-DCA Mrp Alert
American Airlines has sent out a batch of emails offering customers two options. None of which earns miles and does not address DOT's old guidelines.
We have yet to here from DOT.
Here is a copy of the letter:
Thank you for your patience in our responding to your complaint regarding the cancellation of a reservation for travel to China which you placed on hold earlier this year.
The reservation you placed on hold was for an extremely low fare offered by American in error, and the mistaken fare was offered for only a few hours. Because the fare was offered in error, we cancelled those reservations, such as yours, that had been made but not ticketed.
In our view, given the fact that the fares American offered for China travel in those few hours were so low that it was obvious they were offered in error (a fact widely acknowledged in the social media posts which prompted many of those who reserved the fares to do so), we were justified in cancelling those reservations that were made but not ticketed, and accordingly will not honor the fare associated with your cancelled reservation. However, we will offer to you two options for reduced rate travel to China, one for business class and one for coach class. The two options are as follows:
Option A – Business Class: We offer you a $1,500 discount on any roundtrip business cabin fare to Shanghai or Beijing.
Option B – Main Cabin: We offer you the opportunity to receive a $0 fare basis main cabin fare to Shanghai or Beijing, subject to taxes and fees of approximately $450 (varies slightly by routing)..
If you would like to accept one of these offers, please contact American Airlines at the following number to make your flight reservation.
The reservation you placed on hold was for an extremely low fare offered by American in error, and the mistaken fare was offered for only a few hours. Because the fare was offered in error, we cancelled those reservations, such as yours, that had been made but not ticketed.
In our view, given the fact that the fares American offered for China travel in those few hours were so low that it was obvious they were offered in error (a fact widely acknowledged in the social media posts which prompted many of those who reserved the fares to do so), we were justified in cancelling those reservations that were made but not ticketed, and accordingly will not honor the fare associated with your cancelled reservation. However, we will offer to you two options for reduced rate travel to China, one for business class and one for coach class. The two options are as follows:
Option A – Business Class: We offer you a $1,500 discount on any roundtrip business cabin fare to Shanghai or Beijing.
- Reservation must be booked by AA and operated entirely by AA (including AA’s regional partners).
- Travel may not be upgraded, by upgrade certificate, AAdvantage status, or any other means, to a higher class of service.
- Travel will not be eligible to earn AAdvantage miles or Elite Qualifying Miles or points, and will not count as Elite Qualifying segments in the AAdvantage program.
- Travel may be ticketed immediately and must be completed within one year of the date of this letter.
- Travel to PEK or PVG should originate and end in the same U.S. airport(s) as in the original PNR with the same passenger(s) (or subset of passengers) traveling as were listed in the cancelled PNR.
- Must be ticketed within six weeks of the date of this letter.
Option B – Main Cabin: We offer you the opportunity to receive a $0 fare basis main cabin fare to Shanghai or Beijing, subject to taxes and fees of approximately $450 (varies slightly by routing)..
- Reservation must be booked by AA for any Q or O class fare to PEK or PVG, and operated entirely by AA (including AA’s regional partners).
- Travel may not be upgraded, by upgrade certificate, AAdvantage status, or any other means, to a higher class of service.
- Travel will not be eligible to earn AAdvantage miles or Elite Qualifying Miles or points, and will not count as Elite Qualifying segments in the AAdvantage program.
- This offer is subject to Q or O class inventory availability for travel outbound starting November 15, 2015.
- Travel must be completed within one year of the date of this letter.
- Travel to PEK or PVG should originate and end in the same U.S. airport(s) as in the original PNR with the same passenger(s) (or subset of passengers) traveling as were listed in the cancelled PNR.
- Must be ticketed within six weeks of the date of this letter.
If you would like to accept one of these offers, please contact American Airlines at the following number to make your flight reservation.
When and where are you traveling? - edit below
March
27-March-2015 -- 30-March-2015 (NYC)-DCA-ORD-PEK heatheresq FIRST (apparently)!
30-March-2015 -- 02-April-2015 DCA-ORD-PEK transparent
31-March-2015 -- 03-April-2015 ICN-PEK-ORD-DFW timid_trnchcoat, Y only
April
01-April-2015 -- 05-April-2015 DCA-BOS-ORD-PEK-HKG-DFW-DCA thegrailer
02-April-2015 -- 07-April-2015 DCA-ORD-PEK Soddon
03-April-2015 -- 07-April-2015 DCA-ORD-PEK jetsarefast2
03-April-2015 -- 10-April-2015 DCA-ORD-PEK fly2nrt
04-April-2015 -- 07-April-2015 DCA-ORD-PEK cocobird
07-April-2015 -- 10-April-2015 DCA-ORD-PEK/PEK-ORD-DCA DiscoverCSG
07-April-2015 -- 16-April-2015 DCA-ORD-PEK learingtofly2015
08-April-2015 -- 12-April-2015 DCA-ORD-PEK IWontRegretThis
09-April-2015 -- 13-April-2015 IAD-DFW-PVG/PVG-LAX-IAD Tblack15 Confirmed 2x EQPs; had no elite status
10-April-2015 -- 13-April-2015 DCA-ORD-PEK andrewwm
11-April-2015 -- 19-April-2015 DCA-ORD-PEK thyeri
13-April-2015 -- 16-April-2015 DCA-ORD-PEK bchips
13-April-2015 -- 16-April-2015 DCA-ORD-PEK cbuckhouse Confirmed 2x EQPs; had Platinum status
14-April-2015 -- 22-April-2015 DCA-ORD-PEK-ORD-DCA fijaircan
15-April-2015 -- 21-April-2015 IAD-DFW-... elliottishere
16-April-2015 -- 21-April-2015 ...-DFW-PVG elliottishere
22-April-2015 -- 27-April-2015 DCA-ORD-PEKChucksterace
22-April-2015 -- 01-May-2015 DCA-ORD-PEKtn8
26-April-2015 -- 29-April-2015 DCA-ORD-PEK-ORD-DCA MarkP24
26-April-2015 -- 29-April-2015 DCA-ORD-PEK-ORD-DCA FriendlySkies
26-April-2015 -- 01-May-2015 DCA-ORD-PEK-ORD-DCA miffsc
26-April-2015 -- 01-May-2015 DCA-ORD-PEK-ORD-DCA travelsavant
26-April-2015 -- 03-May-2015 IAD-DFW-ORD-PEK-ORD-MIA-IAD Fredd and Mrs. Fredd
27-April-2015 -- 01-May-2015 DCA-ORD-PEK-ORD-DCA MsSTL
27-April-2015 -- 01-May-2015 DCA-ORD-PEK-ORD-DCAlakers6902
27-April-2015 -- 05-May-2015 DCA-ORD-PEK smikih
27-April-2015 -- 06-May-2015 DCA-ORD-PEK-ORD-DCA the_happiness_store
29-April-2015 -- 09-May-2015 IAD-DFW-ORD-PEK-DFW-IAD Brituchenite
May
01-May-2015 -- 14-May-2015 DCA-DFW-PVG-ORD-DCA Novemurr+2
06-May-2015 -- 10-May-2015 DCA-ORD-PEK edbyu +1
07-May-2015 -- 10-May-2015 DCA-ORD-PVG iadp
08-May-2015 -- 11-May-2015 DCA-DFW-PEK Golfingboy washeelers747 +2
08-May-2015 -- 11-May-2015 DCA-DFW-PEK-DFW-IAD a330300
08-May-2015 -- 12-May-2015 DCA-ORD-PEK-ORD-DCA smoneyxc
08-May-2015 -- 12-May-2015 IAD-DFW-... eap
09-May-2015 -- 12-May-2015 ...-DFW-PEK-DFW-IAD eap
09-May-2015 -- 13-May-2015 ...DCA-DFW-PEK-ORD-DCA Bonaventure
10-May-2015 -- 16-May-2015 IAD-DFW-PEK Kidorki
11-May-2015 -- 14-May-2015 DCA-ORD-PEK medichill
12-May-2015 -- 19-May-2015 DCA-DFW-PEK party_boy
12-May-2015 -- 23-May-2015 DCA-DFW-PEK-ORD-DCA rexid
13-May-2015 -- 24-May-2015 DCA-DFW-PEK-DFW-DCA hoosiereph+3
13-May-2015 -- 20-May-2015 IAD-DFW-... travisair
13-May-2015 -- 16-May-2015 IAD-ORD-PEK Long Train Runnin
14-May-2015 -- 17 May-2015 IAD-DFW-PEK Bigguyinpasadena
14-May-2015 -- 20-May-2015 ...-DFW-PEK travisair
14-May-2015 -- 17-May-2015 IAD-DFW-PEK roastpuff
14-May-2015 -- 17-May-2015 DCA-DFW-PEK Robert
14-May-2015 -- 18-May-2018 DCA-DFW-PEK Cachris69
14-May-2015 -- 17-May-2015 DCA-ORD-PVG iadp
14-May-2015 -- 26-May-2015 DCA-DFW-PEK-ORD-DCA AJollyLife (Birthday on the 23rd! )
15-May-2015 -- 18-May-2015 DCA-DFW-HKG-PEK-HKG-DFW-DCA Bonaventure
15-May-2015 -- 18-May-2015 DCA-DFW-PEK alexj7
15-May-2015 -- 18-May-2015 DCA-DFW-PEK andrewwm
15-May-2015 -- 18-May-2105 DCA-ORD-PEK-DFW Madone59
16-May-2015 -- 21-May-2015 DCA-DFW-PEK-ORD-DCA davidyyz
16-May-2015 -- 19-May-2015 DCA-ORD-PEK schwimmair
16-May-2015 -- 24-May 2015 DCA-DFW-PEK-DFW-DCA keepssmile
17-May-2015 -- 21-May-2015 DCA-ORD-PEK tzvilev
17-May-2015 -- 23-May-2015 DCA-DFW-PEK-ORD-DCA tommya
17-May-2015 -- 27-May-2015 IAD-DFW-PEK-DFW-IAD krazieman
18-May-2015 -- 21-May-2015 DCA-ORD-PEK-ORD-DCA ben1979
18-May-2015 -- 21-May-2015 DCA-ORD-PEK-ORD-DCA DS
18-May-2015 -- 22-May-2015 DCA-ORD-PEK-ORD-DCA miffsc
19-May-2015 -- 22-May-2015 DCA-DFW-PEK-ORD-DCA Bonaventure
19-May-2015 -- 30-May-2015 DCA-ORD-PEK-DFW-DCA transparent
20-May-2015 -- 26-May-2015 IAD-DFW-... elliottishere
20-May-2015 -- 24-May-2015 DCA-DFW-PEK thepla
20-May-2015 -- 28-May-2015 DCA-ORD-PEK cvg-aa
21-May-2015 -- 26-May-2015 ...-DFW-PVG elliottishere
21-May-2015 -- 24-May-2015 DCA-DFW-PEK/PEK-ORD-DCA awaite01
21-May-2015 -- 24-May-2015 DCA-DFW-PEK/PEK-ORD-DCA smitty06 and shynate
21-May-2015 -- 01-Jun-2015 DCA-ORD-PEK-ORD-DCA Tobypie
22-May-2015 -- 25-May-2015 DCA-ORD-PEK tsz
22-May-2015 -- 25-May-2015 DCA-ORD-PVG PaceLaw2012
22-May-2015 -- 25-May-2015 DCA-ORD-PEK alexj7
22-May-2015 -- 25-May-2015 DCA-ORD-PEK onfo
22-May-2015 -- 27-May-2015 DCA-DFW-PEK-ORD ghzhammer
23-May-2015 -- 26-May-2015 DCA-ORD-PEK jetsarefast2
23-May-2015 -- 31-May-2015 DCA-DFW-PEK-ORD-DCA bqkali
23-May-2015 -- 31-May-2015 DCA-DFW-PEK-ORD-DCA blootch
23-May-2015 -- 31-May-2015 IAD-DFW-PEK-DFW-IAD FlyingChuck
24-May-2015 -- 27-May-2015 IAD-DFW-PEK northshorepa
24-May-2015 -- 27-May-2018 DCA-DFW-PEK Cachris69 +1
24-May-2015 -- 28-May-2015 DCA-ORD-PEK Bikeguy+1
24-May-2015 -- 28-May-2015 DCA-DFW-... Server
25-May-2015 -- 28-May-2015 DCA-ORD-PEK-ICN-DFW-DCA Bonaventure
25-May-2015 -- 28-May-2015 ...-DFW-PEK-ORD-DCA Server
25-May-2015 -- 28-May-2015 DCA-DFW-PEK-ORD-DCA ben1979
25-May-2015 -- 28-May-2015 DCA-DFW-PEK-DFW-IAD bartmas777
26-May-2015 -- 29-May-2015 CMH-DCA-ORD-PEK paramenace
27-May-2015 -- 01-Jun-2015 DCA-DFW-PEK-DFW-DCA platinumTA
28-May-2015 -- 01-Jun-2015 IAD-DFW-PEK anchor79
28-May-2015 -- 01-Jun-2015 DCA-DFW-PEK-ORD-DCA flying for gold elite
28-May-2015 -- 01-Jun-2015 DCA-ORD-PEK-DFW-DCA cfegeley
29-May-2015 -- 01-Jun-2015 DCA-ORD-PEK-ORD-DCA Mrp Alert
[PREM FARE GONE] AA DCA-PEK sub-$450 a/i rt in J
#1771
Join Date: Oct 2005
Location: TLV now - formerly LAS
Programs: King of Rental Cars, BA Gold, Virgin Gold, AA MM Gold, A3 Gold, SK Gold, Hotel SuperElite
Posts: 7,357
#1774
Join Date: Jun 2000
Location: JFK > LGA >> EWR
Programs: AA EXP 1.2mm, Kimpton IC, Starwood Gold, Marriott Gold
Posts: 2,180
#1775
Join Date: Nov 2008
Location: DTW
Programs: Delta SM, ICH PLAT
Posts: 1,188
Close enough... :-) (I rounded off quite a bit when I added up all my flights)
Anyway , wanted to share my experience. I missed my return flight from Beijing. I called the China sales line and nobody (english option) answered for 30 minutes after holding. I ended up calling the USA number, and the first agent was not helpful. He kept insisting that I wanted to change my flight, so every option was going to cost me way over $1000. He also put me on hold for 5-10 minutes every time I suggested something. Got frustrated after 30 minutes of going nowhere, as asked for a supervisor. He was much more sympathetic. I ended up taking the next day's flight for $400 change fee. He did note that my fare was "very special", and this was the best he could've done for me. I get much better service from Delta (I miss a lot of flights...including paid and award international flights, and they always accommodated me for free, including creative routings... but then again, I've been DIA/PLT for the longest time)
Anyway , wanted to share my experience. I missed my return flight from Beijing. I called the China sales line and nobody (english option) answered for 30 minutes after holding. I ended up calling the USA number, and the first agent was not helpful. He kept insisting that I wanted to change my flight, so every option was going to cost me way over $1000. He also put me on hold for 5-10 minutes every time I suggested something. Got frustrated after 30 minutes of going nowhere, as asked for a supervisor. He was much more sympathetic. I ended up taking the next day's flight for $400 change fee. He did note that my fare was "very special", and this was the best he could've done for me. I get much better service from Delta (I miss a lot of flights...including paid and award international flights, and they always accommodated me for free, including creative routings... but then again, I've been DIA/PLT for the longest time)
#1776
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Close enough... :-) (I rounded off quite a bit when I added up all my flights)
Anyway , wanted to share my experience. I missed my return flight from Beijing. I called the China sales line and nobody (english option) answered for 30 minutes after holding. I ended up calling the USA number, and the first agent was not helpful. He kept insisting that I wanted to change my flight, so every option was going to cost me way over $1000. He also put me on hold for 5-10 minutes every time I suggested something. Got frustrated after 30 minutes of going nowhere, as asked for a supervisor. He was much more sympathetic. I ended up taking the next day's flight for $400 change fee. He did note that my fare was "very special", and this was the best he could've done for me. I get much better service from Delta (I miss a lot of flights...including paid and award international flights, and they always accommodated me for free, including creative routings... but then again, I've been DIA/PLT for the longest time)
Anyway , wanted to share my experience. I missed my return flight from Beijing. I called the China sales line and nobody (english option) answered for 30 minutes after holding. I ended up calling the USA number, and the first agent was not helpful. He kept insisting that I wanted to change my flight, so every option was going to cost me way over $1000. He also put me on hold for 5-10 minutes every time I suggested something. Got frustrated after 30 minutes of going nowhere, as asked for a supervisor. He was much more sympathetic. I ended up taking the next day's flight for $400 change fee. He did note that my fare was "very special", and this was the best he could've done for me. I get much better service from Delta (I miss a lot of flights...including paid and award international flights, and they always accommodated me for free, including creative routings... but then again, I've been DIA/PLT for the longest time)
#1777
Join Date: Nov 2007
Posts: 355
Close enough... :-) (I rounded off quite a bit when I added up all my flights)
Anyway , wanted to share my experience. I missed my return flight from Beijing. I called the China sales line and nobody (english option) answered for 30 minutes after holding. I ended up calling the USA number, and the first agent was not helpful. He kept insisting that I wanted to change my flight, so every option was going to cost me way over $1000. He also put me on hold for 5-10 minutes every time I suggested something. Got frustrated after 30 minutes of going nowhere, as asked for a supervisor. He was much more sympathetic. I ended up taking the next day's flight for $400 change fee. He did note that my fare was "very special", and this was the best he could've done for me. I get much better service from Delta (I miss a lot of flights...including paid and award international flights, and they always accommodated me for free, including creative routings... but then again, I've been DIA/PLT for the longest time)
Anyway , wanted to share my experience. I missed my return flight from Beijing. I called the China sales line and nobody (english option) answered for 30 minutes after holding. I ended up calling the USA number, and the first agent was not helpful. He kept insisting that I wanted to change my flight, so every option was going to cost me way over $1000. He also put me on hold for 5-10 minutes every time I suggested something. Got frustrated after 30 minutes of going nowhere, as asked for a supervisor. He was much more sympathetic. I ended up taking the next day's flight for $400 change fee. He did note that my fare was "very special", and this was the best he could've done for me. I get much better service from Delta (I miss a lot of flights...including paid and award international flights, and they always accommodated me for free, including creative routings... but then again, I've been DIA/PLT for the longest time)
#1778
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
#1779
Join Date: Jun 2000
Location: JFK > LGA >> EWR
Programs: AA EXP 1.2mm, Kimpton IC, Starwood Gold, Marriott Gold
Posts: 2,180
#1781
Join Date: Nov 2008
Location: DTW
Programs: Delta SM, ICH PLAT
Posts: 1,188
I missed my flight because I took the local airport express bus instead of the reliable airport express train. It was heavy traffic (who would've thought on a saturday afternoon), and we got stuck behind a "Learner bus" in the bus lane. By the time I figured out I won't make my flight, I did not have enough local currency to get off and catch a taxi, plus I didn't know where I was relative to the airport anymore... I arrived at the check-in desk ~3:45pm for my 4:25pm flight, and all the AA check-in and sales agents were already gone. (Sign says they are only there until 2:30pm).
I made the comment that "I missed a lot of flights". Maybe I should qualify. I missed ~5 flights in the last 10 years. To me, that is a lot. None of them intentionally. 1 of them was with United. The rest were with Delta. This one makes ~#6.
#1782
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
Are you kidding me Keitherson and Dr88? Sitting in front of you computer attacking people all night?! I just got home yesterday morning, went to work, and didn't respond to your comment immediately at ~9pm, so I have ill intentions?!
I missed my flight because I took the local airport express bus instead of the reliable airport express train. It was heavy traffic (who would've thought on a saturday afternoon), and we got stuck behind a "Learner bus" in the bus lane. By the time I figured out I won't make my flight, I did not have enough local currency to get off and catch a taxi, plus I didn't know where I was relative to the airport anymore... I arrived at the check-in desk ~3:45pm for my 4:25pm flight, and all the AA check-in and sales agents were already gone. (Sign says they are only there until 2:30pm).
I made the comment that "I missed a lot of flights". Maybe I should qualify. I missed ~5 flights in the last 10 years. To me, that is a lot. None of them intentionally. 1 of them was with United. The rest were with Delta. This one makes ~#6.
I missed my flight because I took the local airport express bus instead of the reliable airport express train. It was heavy traffic (who would've thought on a saturday afternoon), and we got stuck behind a "Learner bus" in the bus lane. By the time I figured out I won't make my flight, I did not have enough local currency to get off and catch a taxi, plus I didn't know where I was relative to the airport anymore... I arrived at the check-in desk ~3:45pm for my 4:25pm flight, and all the AA check-in and sales agents were already gone. (Sign says they are only there until 2:30pm).
I made the comment that "I missed a lot of flights". Maybe I should qualify. I missed ~5 flights in the last 10 years. To me, that is a lot. None of them intentionally. 1 of them was with United. The rest were with Delta. This one makes ~#6.
#1783
Join Date: Nov 2008
Location: DTW
Programs: Delta SM, ICH PLAT
Posts: 1,188
Your explanation sounds fine, and I appreciate your coming back and providing that. However, in the last 35 years of flying (over 2,000 flights) I have missed ONE flight, and that was a short local flight, and (pre-TSA) I routinely planned to arrive at the airport 30 minutes before my plane.
Anyway, to stay on topic, some notes that may be useful to people's upcoming trips:
DCA is right on the subway line. You can convenient take the subway into DC for some sightseeing.
The Admiral club is available for departure and arrival. Good for relaxing and shower.
PEK:
The Cathy Pacific lounge (Gate E20) does not have a shower, but the toliet booth is completely enclosed, has a sink, is big and clean enough for one to strip down and towel off before putting on clean clothes. There is a decent spread of cantonese food (stir fry beef, fried rice, XO sauce (spicy) noodles), congee, a brothy soup, standard hard liquors, wines, beer, soda.
The check-in desk at PEK is Terminal 3, area B. There is a separate line for business/first class passenger. The process is relatively quick, but you do need to take the shuttle train to your gate.
In recent experience at PEK (I flew through there 5 times in the last month and a half). In all but the last departing flight, they wanted to look at all my batteries, my DSLR, lenses, tablet, and umbrella separately.
In the PEK-DFW flight, there was a secondary inspection. It was a waste of time. They opened your bag and took a half-second look without even touching anything. You're going to get all the bottled water and drinks you need on the flight, but if you want to sneak on a bottled drink, just put it deep in your bag and they won't notice it. I'm sure they have this secondary check for liquids because the American TSA insist.
AA was very quick to post my miles (within a day), but just in case, you should always keep your boarding pass.
The AA China number is: 400-8187-3333 (option 2 for English)
There are 2 Cousin's BBQ in DFW (Terminal D and B). For those who crave Texas BBQ. :-)
Last edited by chunky649; Jun 2, 2015 at 3:34 pm
#1785
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,055
As a person who has also missed ~5 flights (well, my most recent one was an accidental booking: NKG-SZX instead of NNG-SZX... not sure this counts) during the course of the past ~10 years, the costs (both financial and in terms of lost time) never fail to make me unhappy (i.e. I would never intentionally miss a flight). But, I also don't like showing up at the airport 3 hours early just to play it "safe" (if you spread my ~$1000 loss over ~2000 flights, I come out on top).