Jun 19, 2013, 9:45 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: fti

People, please edit/use the wiki so same questions are not always asked.

The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.

Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.

Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.

CTA official news can be read here for general overview of the case.

Actual CTA case review can be found here for reference should you wish to file a complaint.

If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.

To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.

To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.

The July 17th and 18th responses from LX can be found here:

Other Letters:

Feel free to add dates, flights, etc., in order to plan DOs, etc.

Aug 4: SFO-ICN (UA893)
Jason8612

Aug 5: ICN-SFO (UA892)
Jason8612

Aug 7: SFO-ICN (UA893)
Jason8612

Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612

Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt

Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt

Oct 1: UA433-UA893
JeredF +1

Oct 8: UA892-UA242
JeredF +1

Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC

Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC

Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)

Oct 23: ICN - SFO UA 892
flyerdude88

Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1

Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1

Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1

Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla

Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1

Nov 29: Planning 2 days in TPE, been to ICN
thepla

Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla

Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1

Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm

Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2

Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm

Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2

Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl

Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz

14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG

19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG

Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl

Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz

CMB-DFW EY F

FARE IS GONE

FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)

WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!

ex-CMB
Feb

Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia

Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21

May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)

Jun
12 - lelee

Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)

Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas

Sep

Oct

Nov
8 - harryhv
29 - stephem+4

Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)

ex-AUH
Jan

Feb

Mar

Apr
27 - RICHKLHS

May

Jun
29 - yerffej201

Jul
9 - HansGolden +6
27 - Tycosiao

Aug

Sep

Oct

Nov
30 - stephem+4 (to JFK)

Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff

ex-DFW
Jan

Feb

Mar
14 - Thaidai
15 - zainman +1

Apr
25 - SQ421, penegal, jozdemir

May

Jun

Jul

Aug
22 - arcticbull + 1

Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)

Oct

Nov
19 - harryhv->Paris

Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)

[PREM FARE GONE] RGN First class comes back again!!!!

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Oct 7, 2013, 5:35 pm

#9241

cmdsea

Join Date: Mar 2005

Location: Sunny Singapore

Programs: TG*G, SQ, QF

Posts: 911

Quote:

Originally Posted by colpuck

To the people writing missives to the CTA, Davis.ca, LX, and others.

Stop, just stop.

There is a time for writing and this is not it. The CTA has already ruled in our favor, it's time to wait out the process. Everything you write/e-mail/blog/tweet/post on FT about is being read by Davis.ca in preparation of being used against us.

Don't give them ammunition.

Outside of procedural issues, radio silence is our best option.

Oct 7, 2013, 5:36 pm

#9242

LHR/MEL/Europe FF

FlyerTalk Evangelist

Join Date: Mar 2001

Location: AU

Programs: former Olympic Airways Gold (yeah - still proud of that!)

Posts: 14,406

Quote:

Originally Posted by onlysuites

Serves them right! Little justice for all those people that they have stranded in ZRH and across in RGN.

I am confident that they will end up flying those people anyway.

i thought there was only a single person actually stranded at ZRH. are you saying there are others?

Oct 7, 2013, 6:03 pm

#9243

GUWonder

Suspended

Join Date: Jul 2001

Location: Watchlisted by the prejudiced, en route to purgatory

Programs: Just Say No to Fleecing and Blacklisting

Posts: 102,095

Quote:

Originally Posted by onlysuites

Serves them right! Little justice for all those people that they have stranded in ZRH and across in RGN.

I am confident that they will end up flying those people anyway.

Indeed LX did dump on various people in ZRH and RGN.

I'm waiting to see how LX will make me whole for what happened to me on these LX tickets.

Oct 7, 2013, 9:17 pm

#9244

danger

Join Date: Apr 2007

Programs: QF, VA, AC, Hyatt, Marriott

Posts: 3,784

With respect to the filing of these fares, was (is) that done by IATA or ATPCo? If the latter, what role, if any does IATA have in the filing, calculation etc. of fares?

Oct 8, 2013, 4:35 am

#9245

onlysuites

FlyerTalk Evangelist

Join Date: Sep 2003

Programs: BA Silver, EY Gold, HH Diamond, IHG Plat

Posts: 12,210

Quote:

Originally Posted by LHR/MEL/Europe FF

i thought there was only a single person actually stranded at ZRH. are you saying there are others?

Yes. Let's not go into this now.

Oct 8, 2013, 4:38 am

#9246

LHR/MEL/Europe FF

FlyerTalk Evangelist

Join Date: Mar 2001

Location: AU

Programs: former Olympic Airways Gold (yeah - still proud of that!)

Posts: 14,406

Quote:

Originally Posted by onlysuites

Yes. Let's not go into this now.

if Swiss actually stranded people (no onward travel) that's an important issue.

we only had previously, now multiple??

Oct 8, 2013, 12:49 pm

#9247

jfkeze

Join Date: Mar 2008

Location: Multiple locations

Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold

Posts: 5,038

While I wait in the holding pen with LX, decided to jump into another rodeo and file formal complaints versus the other participants on my other R3s... 5 minutes completing the form and scanning backup material... let's see what happens...

Oct 8, 2013, 7:25 pm

#9248

AA_EXP09

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Join Date: Oct 2011

Location: Anywhere I need to be.

Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond

Posts: 16,046

Quote:

Originally Posted by danger

With respect to the filing of these fares, was (is) that done by IATA or ATPCo? If the latter, what role, if any does IATA have in the filing, calculation etc. of fares?

The calculation is done by the GDS that pulls the data from ATPCO is what I would think happens.

Oct 8, 2013, 7:46 pm

#9249

danger

Join Date: Apr 2007

Programs: QF, VA, AC, Hyatt, Marriott

Posts: 3,784

Quote:

Originally Posted by AA_EXP09

The calculation is done by the GDS that pulls the data from ATPCO is what I would think happens.

Thank you. I didn't think it had anything to do with IATA.

Oct 8, 2013, 9:55 pm

#9250

BrewerSEA

Join Date: Nov 2010

Location: Seattle

Programs: AS MVPG 75K

Posts: 2,574

Quote:

Originally Posted by danger

With respect to the filing of these fares, was (is) that done by IATA or ATPCo? If the latter, what role, if any does IATA have in the filing, calculation etc. of fares?

Quote:

Originally Posted by AA_EXP09

The calculation is done by the GDS that pulls the data from ATPCO is what I would think happens.

Quote:

Originally Posted by danger

Thank you. I didn't think it had anything to do with IATA.

This is incorrect. IATA files the fares and ATPCO transmits them to the GDSs and OTAs. Here is a timeline of what IATA claims occurred:

02 May 2012 - IATA suspends Flex Fares from Burma (Myanmar) due to the currency devaluation. (Memorandum 0486)
04 May 2012 - New IROE (IATA Rate of Exchange) for Myanmar Kyat is amended to MMK821.80.
13 July 2012 - Fares are being recalculated to reflect the change to the exchange rate in the country. Fares from Myanmar will be available at a later date. (Memorandum 0489)
23 August 2012 - Attached is a list (Appendix 1) of city pairs where, compared to the current IATA structure, no Flex Fares have been established due to lack of applicable carrier fares for such city pairs. (Memorandum 0491)
Due to the change to the IROE based on the Myanmar government policy, IATA fares from Myanmar were suspended and taken off system to protect consumer interests and member airline revenue. The fares from Myanmar have been recalculated to incorporate the new IROE for travel on/after 1 September 2012.
Appendix 1
ORG DST Prime Reso GI
RGN YMQ FIF 056at EH

Swiss' claim is that IATA instructed ATPCO to reinstate the majority of ex-RGN fares (not tickets, published fares) at a new price level, but excluded first class Flex Fares RGN-YMQ because of the lack of equivalent carrier fares upon which to base the price.

Oct 8, 2013, 10:06 pm

#9251

maverick17

Join Date: Oct 2010

Location: EWR, SLC, SGN

Posts: 1,113

Quote:

Originally Posted by patchan8984

I just got the email to for Option A/B...having trouble picking which one. Does it really matter at this point?

Some people say wait so you can see what happens to those in front. Others say go so that if/when a decision comes down you are in front of the crowd before any subsequent decisions, reversals, etc.

The first group of 23 (ish?) seems less desirable now than before with one person unable to just wait it out. I agree, silence is preferred.

Oct 12, 2013, 12:25 pm

#9252

skywalkerLAX

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Posts: 10,571

Quote:

Originally Posted by colpuck

I got the PDF letter from them asking for a copy of my original complaint and the request to proceed with the formal complaint process.

I did update my addresses and the sent we a brief reply, but nothing substantive.

Read again. This was addressed to the CTA and not to the complainants (who were only in the CC).

Oct 15, 2013, 12:47 pm

#9253

cruisr

Join Date: Dec 2004

Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium

Posts: 4,432

Slightly OT

I just read in Travel Pulse that there were three bombs that exploded yesterday around Burma. One was in the lobby of Traders Hotel where I stayed in Feb. An American was injured. So sad. The hotel was so great and all the people I met I. Burma were wonderful. I am so glad I had the experience.