Jun 19, 2013, 9:45 pm
Last edit by: fti
People, please edit/use the wiki so same questions are not always asked.
The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.
Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.
Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.
CTA official news can be read here for general overview of the case.
Actual CTA case review can be found here for reference should you wish to file a complaint.
If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.
To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.
To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.
The July 17th and 18th responses from LX can be found here:
Other Letters:
Feel free to add dates, flights, etc., in order to plan DOs, etc.
Aug 4: SFO-ICN (UA893)
Jason8612
Aug 5: ICN-SFO (UA892)
Jason8612
Aug 7: SFO-ICN (UA893)
Jason8612
Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612
Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt
Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt
Oct 1: UA433-UA893
JeredF +1
Oct 8: UA892-UA242
JeredF +1
Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC
Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC
Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)
Oct 23: ICN - SFO UA 892
flyerdude88
Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1
Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1
Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1
Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla
Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1
Nov 29: Planning 2 days in TPE, been to ICN
thepla
Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla
Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1
Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm
Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2
Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm
Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2
Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl
Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz
14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG
19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG
Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl
Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz
CMB-DFW EY F
FARE IS GONE
FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)
WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!
ex-CMB
Feb
Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia
Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21
May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
Jun
12 - lelee
Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)
Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas
Sep
Oct
Nov
8 - harryhv
29 - stephem+4
Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
ex-AUH
Jan
Feb
Mar
Apr
27 - RICHKLHS
May
Jun
29 - yerffej201
Jul
9 - HansGolden +6
27 - Tycosiao
Aug
Sep
Oct
Nov
30 - stephem+4 (to JFK)
Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff
ex-DFW
Jan
Feb
Mar
14 - Thaidai
15 - zainman +1
Apr
25 - SQ421, penegal, jozdemir
May
Jun
Jul
Aug
22 - arcticbull + 1
Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)
Oct
Nov
19 - harryhv->Paris
Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)
The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.
Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.
Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.
CTA official news can be read here for general overview of the case.
Actual CTA case review can be found here for reference should you wish to file a complaint.
If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.
To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.
To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.
The July 17th and 18th responses from LX can be found here:
Other Letters:
Feel free to add dates, flights, etc., in order to plan DOs, etc.
Aug 4: SFO-ICN (UA893)
Jason8612
Aug 5: ICN-SFO (UA892)
Jason8612
Aug 7: SFO-ICN (UA893)
Jason8612
Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612
Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt
Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt
Oct 1: UA433-UA893
JeredF +1
Oct 8: UA892-UA242
JeredF +1
Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC
Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC
Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)
Oct 23: ICN - SFO UA 892
flyerdude88
Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1
Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1
Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1
Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla
Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1
Nov 29: Planning 2 days in TPE, been to ICN
thepla
Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla
Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1
Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm
Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2
Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm
Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2
Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl
Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz
14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG
19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG
Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl
Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz
CMB-DFW EY F
FARE IS GONE
FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)
WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!
ex-CMB
Feb
Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia
Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21
May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
Jun
12 - lelee
Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)
Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas
Sep
Oct
Nov
8 - harryhv
29 - stephem+4
Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
ex-AUH
Jan
Feb
Mar
Apr
27 - RICHKLHS
May
Jun
29 - yerffej201
Jul
9 - HansGolden +6
27 - Tycosiao
Aug
Sep
Oct
Nov
30 - stephem+4 (to JFK)
Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff
ex-DFW
Jan
Feb
Mar
14 - Thaidai
15 - zainman +1
Apr
25 - SQ421, penegal, jozdemir
May
Jun
Jul
Aug
22 - arcticbull + 1
Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)
Oct
Nov
19 - harryhv->Paris
Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)
[PREM FARE GONE] RGN First class comes back again!!!!
Feb 27, 2013, 10:44 pm
#7591
Join Date: Jul 2006
Posts: 117
I'm in the boat too. I'm still negotiating with the OTA. My KUL-SIN leg has been dropped from the itinerary. As someone else said upstream, if worse comes to worse, maybe we could buy a separate ticket from KUL-SIN . . . ?
Feb 28, 2013, 7:50 am
#7592
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,038
play it simple, I'll ask for the later flight... let's see if that works...
EDIT: Even worse, TL is showing segments in Economy, but SQ showing First...
this ain't fun...
Last edited by jfkeze; Feb 28, 2013 at 7:58 am
Feb 28, 2013, 8:32 am
#7593
Join Date: Sep 2012
Location: SFO, HKG
Programs: UA MM 1K, CX G, AS MVP Gold, Hilton Diamond, IC Plat, Marriott TTN
Posts: 154
Darn, I jsut realized they dropped the KUL-SIN segment... I guess even if I didn't want to I'll have to talk with the Darn Gnome...
play it simple, I'll ask for the later flight... let's see if that works...
EDIT: Even worse, TL is showing segments in Economy, but SQ showing First...
this ain't fun...
play it simple, I'll ask for the later flight... let's see if that works...
EDIT: Even worse, TL is showing segments in Economy, but SQ showing First...
this ain't fun...
Feb 28, 2013, 3:30 pm
#7594
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
TL shows the same for me...and it shows that my LHR-YUL is my first leg...I've had to continually spell this out to the call center - but all the other airlines have it as biz/first - so no worries there. TL has not been helpful for over three weeks to fix the KUL-SIN issue...so i'm resigned to either buying a jetstar or air asia flight just in case, but the best is to feign ignorance as other posters mentioned, MH said they'd carry you if room's available.
Feb 28, 2013, 11:02 pm
#7595
Join Date: Jul 2006
Posts: 117
Okay, after two weeks of trying, I think I struck out for good w/ TL over the KUL-SIN issue. The latest agent said that he contacted the ticketing and operating carriers, and that they were having difficulty reissuing the ticket. He offered to refund the ticket. I declined, and asked him to leave it as is, and that I'd get from KUL to SIN on my own.
So now I guess I can try my luck directly with the ticketing carrier (again), or failing that, buy a separate ticket from KUL-SIN. My concern, however, is that SQ will deny boarding in SIN because I won't have flown the segment from KUL-SIN. (Although the KUL-SIN segment has dropped off of the TL booking, it still shows on SQ's website).
So, whose itinerary is up first? Mine's scheduled for late July . . .
So now I guess I can try my luck directly with the ticketing carrier (again), or failing that, buy a separate ticket from KUL-SIN. My concern, however, is that SQ will deny boarding in SIN because I won't have flown the segment from KUL-SIN. (Although the KUL-SIN segment has dropped off of the TL booking, it still shows on SQ's website).
So, whose itinerary is up first? Mine's scheduled for late July . . .
Mar 1, 2013, 1:19 am
#7596
Join Date: Mar 2012
Posts: 989
So, whose itinerary is up first? Mine's scheduled for late July . . .[/QUOTE]
Mine is in middle of June, looks like this 5 minute schedule changes goes into effect the end of this month. I too, have spoken with MH and UL. MH tells me its not their ticket to change, but may be able to accomadate on a later flight if space available, as it does show in their system that our tickets are to SIN. UL has told me this is a mistake fare and TL never should have issued it and they have been instructed not to touch it.
Mine is in middle of June, looks like this 5 minute schedule changes goes into effect the end of this month. I too, have spoken with MH and UL. MH tells me its not their ticket to change, but may be able to accomadate on a later flight if space available, as it does show in their system that our tickets are to SIN. UL has told me this is a mistake fare and TL never should have issued it and they have been instructed not to touch it.
Mar 1, 2013, 2:11 am
#7597
Join Date: Sep 2012
Location: SFO, HKG
Programs: UA MM 1K, CX G, AS MVP Gold, Hilton Diamond, IC Plat, Marriott TTN
Posts: 154
mine's in May...love getting that call from TL every 96 hours telling me they're trying their hardest...but the "one" guy at SQ that can fix all this is out on vacation for another week so they'll keep trying. never ever ever using TL again
Mar 1, 2013, 4:56 am
#7598
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
Okay, after two weeks of trying, I think I struck out for good w/ TL over the KUL-SIN issue. The latest agent said that he contacted the ticketing and operating carriers, and that they were having difficulty reissuing the ticket. He offered to refund the ticket. I declined, and asked him to leave it as is, and that I'd get from KUL to SIN on my own.
So now I guess I can try my luck directly with the ticketing carrier (again), or failing that, buy a separate ticket from KUL-SIN. My concern, however, is that SQ will deny boarding in SIN because I won't have flown the segment from KUL-SIN. (Although the KUL-SIN segment has dropped off of the TL booking, it still shows on SQ's website).
So, whose itinerary is up first? Mine's scheduled for late July . . .
So now I guess I can try my luck directly with the ticketing carrier (again), or failing that, buy a separate ticket from KUL-SIN. My concern, however, is that SQ will deny boarding in SIN because I won't have flown the segment from KUL-SIN. (Although the KUL-SIN segment has dropped off of the TL booking, it still shows on SQ's website).
So, whose itinerary is up first? Mine's scheduled for late July . . .
Mar 1, 2013, 7:29 am
#7599
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Mar 1, 2013, 12:01 pm
#7600
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,038
Mine is in middle of June, looks like this 5 minute schedule changes goes into effect the end of this month. I too, have spoken with MH and UL. MH tells me its not their ticket to change, but may be able to accomadate on a later flight if space available, as it does show in their system that our tickets are to SIN. UL has told me this is a mistake fare and TL never should have issued it and they have been instructed not to touch it.
I'm the first one, my flight is early April... I'll try to call TL tomorrow, but wasn't expecting that much trouble due to a schedule change :/
Mar 1, 2013, 12:43 pm
#7601
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
Formal Complaint
Informal? Formal? I submitted a claim and got the silly standard answer. Can I still submit a formal complaint or is it too late for that?
Mar 1, 2013, 12:51 pm
#7602
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
Darn, I jsut realized they dropped the KUL-SIN segment... I guess even if I didn't want to I'll have to talk with the Darn Gnome...
play it simple, I'll ask for the later flight... let's see if that works...
EDIT: Even worse, TL is showing segments in Economy, but SQ showing First...
this ain't fun...
play it simple, I'll ask for the later flight... let's see if that works...
EDIT: Even worse, TL is showing segments in Economy, but SQ showing First...
this ain't fun...
Hm!? My TL ticket still shows active on both TL and SQ! Hmmm!!!
Mar 1, 2013, 5:52 pm
#7603
Join Date: Apr 2008
Posts: 389
Mar 3, 2013, 12:05 pm
#7604
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,038
after 30 minutes, I got the 72 hour and we'll call you back comment...
I'm getting a weird feeling about this one...
Mar 3, 2013, 3:17 pm
#7605
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982