Asking for EQM?
Dec 20, 2010 | 4:26 am
#1
Original Poster
Join Date: Aug 2008
Posts: 3
Asking for EQM?
Has anyone been bumped, either voluntarily or involuntarily, to a shorter itenerary from his or her original longer itenerary and asked for the EQM from the longer trip as part of the compensation? Is it legal/acceptable to do this? Has it been done?
Dec 20, 2010 | 5:03 am
#2
In Memoriam
Join Date: Apr 2001
Location: dallas texas usa
Programs: aa plt 4.9MM LTAC
Posts: 14,828
yes... you ask for orc....original routing credit....on aa you can do it via the aadvantage customer service email on aa.com....i have don it & they did it....giving the eqm & rdm for the routing & the bonuses that would have been earned....
i'm sure that other us majors do the same.....good luck...
i'm sure that other us majors do the same.....good luck...
Dec 20, 2010 | 10:36 am
#4
In Memoriam
Join Date: Apr 2001
Location: dallas texas usa
Programs: aa plt 4.9MM LTAC
Posts: 14,828
is your ? hypothetical, or there a specific event/airline....post details if so....
Dec 20, 2010 | 10:39 am
#5
Join Date: Dec 2008
Location: ORD
Programs: AA
Posts: 133
flights
Yes, I have done it several times, including receiving bonus RDM/EQM for the flights I would have taken. Your specific circumstances probably will dictate a lot of what AA is willing to do for you, but it does happen. Good luck.
Dec 20, 2010 | 10:56 am
#6
Join Date: Nov 2010
Programs: AA Lifetime Gold
Posts: 162
Just did it a few weeks ago. Was scheduled on BA from AMS to LHR (codeshare AA), then AA to DFW and beyond. BA was cancelled (weather), so we were rerouted on KLM and United. Called AA Customer Service and since it was all AA codeshare originally, they gave me full credit for the original trip. Two of my colleagues did the same. AA was great about it in every case.
Only bad part was BA not letting me into the lounge since I now had a KLM boarding pass., but that's another item.
Only bad part was BA not letting me into the lounge since I now had a KLM boarding pass., but that's another item.
Last edited by LookingAhead; Dec 20, 2010 at 10:56 am Reason: spelling
Dec 20, 2010 | 11:12 am
#7
Join Date: Oct 2005
Programs: UA 1K, Hertz 5*, IHG RA, Hyatt Diamond, Amex Plat, SPG Gold
Posts: 725
Wonder how they would deal with this situation:
SFO-SMF is 86 miles. Takes about 1.5 hours to drive and the flight is 25 minutes (officially about 45).
Oversold this past weekend and they were offering to refund flights, and the normal VDB credit and car rental reimbursement.
Would you qualify for the 500 eqm's if you drove?
SFO-SMF is 86 miles. Takes about 1.5 hours to drive and the flight is 25 minutes (officially about 45).
Oversold this past weekend and they were offering to refund flights, and the normal VDB credit and car rental reimbursement.
Would you qualify for the 500 eqm's if you drove?
Dec 20, 2010 | 11:15 am
#8
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC, Avis PC
Posts: 6,095
Wonder how they would deal with this situation:
SFO-SMF is 86 miles. Takes about 1.5 hours to drive and the flight is 25 minutes (officially about 45).
Oversold this past weekend and they were offering to refund flights, and the normal VDB credit and car rental reimbursement.
Would you qualify for the 500 eqm's if you drove?
SFO-SMF is 86 miles. Takes about 1.5 hours to drive and the flight is 25 minutes (officially about 45).
Oversold this past weekend and they were offering to refund flights, and the normal VDB credit and car rental reimbursement.
Would you qualify for the 500 eqm's if you drove?
The typical situation is if you had something like ORD-LAX-SFO, but ended up being forced to fly ORD-SFO. In that case, you could ask the airline for original routing credit/mileage.
Dec 20, 2010 | 11:31 am
#10
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,223
ORC or original routing credit is fairly common. If you meant extra compensation in the form of EQMs, it should be legal enough, but I am not sure if the desk agent will have the authority to grant it. Nevertheless a worthy idea worth pursuing. 
Dec 20, 2010 | 12:08 pm
#11
In Memoriam
Join Date: Apr 2001
Location: dallas texas usa
Programs: aa plt 4.9MM LTAC
Posts: 14,828
orc should get you exactly what the or would have including eqm, rdm, segs, ug credits & anything else [don't have an example of what that might be]...
Dec 20, 2010 | 9:59 pm
#13
Join Date: Jul 2008
Programs: MileagePlus, Marriott Rewards
Posts: 344
Just did it a few weeks ago. Was scheduled on BA from AMS to LHR (codeshare AA), then AA to DFW and beyond. BA was cancelled (weather), so we were rerouted on KLM and United. Called AA Customer Service and since it was all AA codeshare originally, they gave me full credit for the original trip. Two of my colleagues did the same. AA was great about it in every case.
Only bad part was BA not letting me into the lounge since I now had a KLM boarding pass., but that's another item.
Only bad part was BA not letting me into the lounge since I now had a KLM boarding pass., but that's another item.
Dec 21, 2010 | 8:45 pm
#14
Join Date: Jul 2007
Location: DFW; Allen, TX
Programs: AA EXP/2MM, SPG Lifetime Platinum, Marriott PLT, National Exec Elite
Posts: 1,084
Wow, you missed an excellent class action lawsuit situation... I was pretty sure that airlines NEVER reimbursed rental car situations, as it led to significant liability risk.
Dec 21, 2010 | 8:57 pm
#15
Join Date: Apr 2005
Location: CMH, sometimes AVP, formerly down the Shore
Programs: UA 1K/3MM, AA EXP/3MM, DL MM, former fan of TWA
Posts: 1,922
I've had airlines throw me a $100 coupon or something when I've brought up the need for a rental car as a result of a misconnect. It would be interesting if the OP really meant that a rental car was reimbursed, or if the meaning was that there was some additional (technically unrelated) customer-service coupon resulting from the need for a car trip.