Asking for EQM?
 

Has anyone been bumped, either voluntarily or involuntarily, to a shorter itenerary from his or her original longer itenerary and asked for the EQM from the longer trip as part of the compensation? Is it legal/acceptable to do this? Has it been done?

yes... you ask for orc....original routing credit....on aa you can do it via the aadvantage customer service email on aa.com....i have don it & they did it....giving the eqm & rdm for the routing & the bonuses that would have been earned....

i'm sure that other us majors do the same.....good luck...

I did it once with UA. just email customer service and ask for original mileage. they usually do it for you.

is your ? hypothetical, or there a specific event/airline....post details if so....

flights
 

Yes, I have done it several times, including receiving bonus RDM/EQM for the flights I would have taken. Your specific circumstances probably will dictate a lot of what AA is willing to do for you, but it does happen. Good luck.

Just did it a few weeks ago. Was scheduled on BA from AMS to LHR (codeshare AA), then AA to DFW and beyond. BA was cancelled (weather), so we were rerouted on KLM and United. Called AA Customer Service and since it was all AA codeshare originally, they gave me full credit for the original trip. Two of my colleagues did the same. AA was great about it in every case.

Only bad part was BA not letting me into the lounge since I now had a KLM boarding pass., but that's another item.

Wonder how they would deal with this situation:

SFO-SMF is 86 miles. Takes about 1.5 hours to drive and the flight is 25 minutes (officially about 45).

Oversold this past weekend and they were offering to refund flights, and the normal VDB credit and car rental reimbursement.

Would you qualify for the 500 eqm's if you drove?

Not if they refunded you AND gave you VDB credit AND reimbursed your rental car. If all that really happened, I'd say you made out pretty damn well. I'd also say you're not entitled to receive any EQMs for your originally scheduled flight. The key is that they refunded your ticket. No ticket, no credit.

The typical situation is if you had something like ORD-LAX-SFO, but ended up being forced to fly ORD-SFO. In that case, you could ask the airline for original routing credit/mileage.

I ended up taking the flight because I was 94 miles short of requalifying and wasn't going to risk it.

ORC or original routing credit is fairly common. If you meant extra compensation in the form of EQMs, it should be legal enough, but I am not sure if the desk agent will have the authority to grant it. Nevertheless a worthy idea worth pursuing. :)

orc should get you exactly what the or would have including eqm, rdm, segs, ug credits & anything else [don't have an example of what that might be]...

Thanks for all the replys. Next time I will know what to do!

I hope you double-dipped by also crediting the KLM flight to a SkyTeam FFP, which should absolutely work.

Wow, you missed an excellent class action lawsuit situation... I was pretty sure that airlines NEVER reimbursed rental car situations, as it led to significant liability risk.

I've had airlines throw me a $100 coupon or something when I've brought up the need for a rental car as a result of a misconnect. It would be interesting if the OP really meant that a rental car was reimbursed, or if the meaning was that there was some additional (technically unrelated) customer-service coupon resulting from the need for a car trip.