EK CDG KUL 900EUR on MH website
Sep 19, 2017, 4:00 am
#17
Join Date: Feb 2004
Location: Netherlands
Posts: 4,282
Nice one.. but sadly something in the booking system is placing this in the First cabin, however in the seat selection it's clearly an Economy (restricted) fare as you can't even select Business let alone First seats 
Only Economy seat selections are permitted.
For those that can decipher the why this is happening, here's part of the fare booking class - some SLEE(K)[Freek] fare... hehe
1 - PSGR P1-2 ADT RULES DISPLAY
FARE COMPONENT 1 ADT PARTYO MH SLEEFREK PU 1 S
FCL: SLEEFREK TRF: 4 RULE: FRK3 BK: S
PTC: ADT-ADULT FTC: XES-SPECIAL EXCURSION
PE.PENALTIES
FOR SLEEFREK TYPE FARES
Cheers!
Only Economy seat selections are permitted.For those that can decipher the why this is happening, here's part of the fare booking class - some SLEE(K)[Freek] fare... hehe
1 - PSGR P1-2 ADT RULES DISPLAY
FARE COMPONENT 1 ADT PARTYO MH SLEEFREK PU 1 S
FCL: SLEEFREK TRF: 4 RULE: FRK3 BK: S
PTC: ADT-ADULT FTC: XES-SPECIAL EXCURSION
PE.PENALTIES
FOR SLEEFREK TYPE FARES
Cheers!
Sep 19, 2017, 11:16 am
#18
Join Date: Sep 2017
Posts: 19
Dont book - they wont honour it
Hi everyone,
Not sure if bookable, so mods feel free to remove the post if not.
Just tried on MH website CDG-KUL appeared at 900ish EUR only available on EK code. But if you go through the booking the flexi first fare appears in the Eco restricted cabin under V fare but still listed at First Flex.
Didn't try it.
Not sure if bookable, so mods feel free to remove the post if not.
Just tried on MH website CDG-KUL appeared at 900ish EUR only available on EK code. But if you go through the booking the flexi first fare appears in the Eco restricted cabin under V fare but still listed at First Flex.
Didn't try it.
I'm on the phone to them now and hope to get it refunded, but they are trying to get me to mail everything in for them to decide, 'which will take a few days'.
*UPDATE*
They won't issue an immediate refund. I need a to send all the supporting screen shots and email their reservations dept. to request one! They say this can take 10-14 days ����
I've clearly told them to either honour it or cough up for the system error, but so far nothing...
I'll keep you posted, but DONT book!
Last edited by EVALU8; Sep 19, 2017 at 12:49 pm Reason: Update
Sep 20, 2017, 6:45 am
#19
Join Date: Sep 2017
Posts: 19
Malaysia won't refund the ticket!
They do admit that there was a glitch on the website that offered a 'First Flex' ticket for the incorrect amount and booked it in restricted economy instead, but will only cancel the ticket in accordance with the cancellation terms shown for the stated 'First Flex' fare rules! Talk about wanting their cake and eat it
As I booked 4 tickets they want €600 for the privilege of having an incorrectly advertised ticket refunded, so suffice to say I intend to keep pursuing it.
I'll let you know how I get on.
Oct 17, 2017, 2:21 am
#20
Join Date: Oct 2017
Posts: 1
Any update ?
Further to my earlier post, and several calls and emails to them, they are currently refusing to honour the fare but also refuse to refund the ticket in full.
They do admit that there was a glitch on the website that offered a 'First Flex' ticket for the incorrect amount and booked it in restricted economy instead, but will only cancel the ticket in accordance with the cancellation terms shown for the stated 'First Flex' fare rules! Talk about wanting their cake and eat it
As I booked 4 tickets they want €600 for the privilege of having an incorrectly advertised ticket refunded, so suffice to say I intend to keep pursuing it.
I'll let you know how I get on.
They do admit that there was a glitch on the website that offered a 'First Flex' ticket for the incorrect amount and booked it in restricted economy instead, but will only cancel the ticket in accordance with the cancellation terms shown for the stated 'First Flex' fare rules! Talk about wanting their cake and eat it
As I booked 4 tickets they want €600 for the privilege of having an incorrectly advertised ticket refunded, so suffice to say I intend to keep pursuing it.
I'll let you know how I get on.
How did it go in the end ? Or still fighting with MH?