Zagat ratings
Nov 24, 2009, 7:05 am
#1
Original Poster
Join Date: Jan 2008
Posts: 3,638
Nov 24, 2009, 7:13 am
#2
Join Date: Jan 2007
Location: Chicago
Posts: 1,800
You beat me to the punch, mke9499!
It's interesting to see that Midwest and Virgin America both tied for first place. I can't keep all of these surveys straight, but if memory serves me correctly Midwest has actually improved its ranking from a year ago which is quite impressive all things considered.
It's interesting to see that Midwest and Virgin America both tied for first place. I can't keep all of these surveys straight, but if memory serves me correctly Midwest has actually improved its ranking from a year ago which is quite impressive all things considered.
Nov 24, 2009, 8:09 am
#3
Original Poster
Join Date: Jan 2008
Posts: 3,638
Midwest will get a lot of play out of this, between the publicity and the acknowledgement of the award in their spots.
Ratings are based on comfort, service and food. If Midwest's mediocre web rating were included, they would not have tied with Virgin America for the #1 rating..
Ratings are based on comfort, service and food. If Midwest's mediocre web rating were included, they would not have tied with Virgin America for the #1 rating..
Last edited by mke9499; Nov 24, 2009 at 12:55 pm
Nov 24, 2009, 12:50 pm
#4
Original Poster
Join Date: Jan 2008
Posts: 3,638
It's interesting to see that Midwest and Virgin America both tied for first place. I can't keep all of these surveys straight, but if memory serves me correctly Midwest has actually improved its ranking from a year ago which is quite impressive all things considered.
YX 2009 press release:
http://www.midwestairlines.com/About...agat_2009.aspx
Per Midwest, this is their eighth consecutive award.
Last edited by mke9499; Nov 24, 2009 at 12:57 pm
Nov 24, 2009, 2:56 pm
#5
Original Poster
Join Date: Jan 2008
Posts: 3,638
Zagat ratings now posted on Midwest's Twitter, with Midwest listed at the top of the chart. It will not be long before similar is posted on YX website and print ads.
http://twitter.com/midwestairlines
http://twitter.com/midwestairlines
Nov 24, 2009, 8:01 pm
#6
Join Date: Oct 2004
Posts: 2,653
http://www.zagat.com/About/Index.aspx?menu=PR170
Background: Each airline was separately rated on Zagat's signature 30-point scale on its premium and economy class service for both domestic and international flights. The airlines were rated on four aspects of their performance: (1) Comfort, (2) Service, (3) Food and (4) Website. Other issues such as Value, On-Time Performance, Luggage Policy and In-Flight Entertainment were also covered.
Nov 25, 2009, 6:04 am
#7
Original Poster
Join Date: Jan 2008
Posts: 3,638
Actually it was based on comfort, service, food, and website.
http://www.zagat.com/About/Index.aspx?menu=PR170
I saw the same grid of detailed-by-category results I assume your'e referring to, although I can't seem to find it anymore. Their methodology must not be a simple mean or average for I don't think any of them came out to their total score doing a simple mean. Website much not be weighted as much.
http://www.zagat.com/About/Index.aspx?menu=PR170
I saw the same grid of detailed-by-category results I assume your'e referring to, although I can't seem to find it anymore. Their methodology must not be a simple mean or average for I don't think any of them came out to their total score doing a simple mean. Website much not be weighted as much.
* = Includes comfort, service and food scores
Source: Zagat Survey
Source: Zagat Survey
I agree with you about YX PR being more "ready on the spot," as far as getting the word out, in a timely manner. They also seem to be trying to be more proactive, than reactive, lately.
Nov 25, 2009, 10:17 am
#8
Join Date: Jun 2008
Location: MKE
Posts: 2,161