Originally Posted by
mke9499
Midwest will get a lot of play out of this, between the publicity and the acknowledgement of the award in their spots.
In addition to online places (Twitter, jsonline, milwaukee business journal, etc) it made the news on at least one radio station. Nice to see that Midwest got their press item out hours before anybody else did, perhaps showing a sharper, faster PR response than Midwest was known for.
Originally Posted by
mke9499
Ratings are based on comfort, service and food. If Midwest's mediocre web rating were included, they would not have tied with Virgin America for the #1 rating..
Actually it was based on comfort, service, food,
and website.
http://www.zagat.com/About/Index.aspx?menu=PR170
Background: Each airline was separately rated on Zagat's signature 30-point scale on its premium and economy class service for both domestic and international flights. The airlines were rated on four aspects of their performance: (1) Comfort, (2) Service, (3) Food and (4) Website. Other issues such as Value, On-Time Performance, Luggage Policy and In-Flight Entertainment were also covered.
I saw the same grid of detailed-by-category results I assume your'e referring to, although I can't seem to find it anymore. Their methodology must not be a simple mean or average for I don't think any of them came out to their total score doing a simple mean. Website much not be weighted as much.