IAD Diamond Checkpoint Upcoming Changes
#16
FlyerTalk Evangelist




Join Date: Jan 2002
Location: Greater DC
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I'm surprised nobody has mentioned the reason I stopped using the diamond lane. Namely that EVERY woman (and a few men) going through there got nude-o-scoped on my last 3 times through there. And the place they have you wait when you opt out is out of view of their luggage (and they dawdled more for a female assist when I objected to that).
#17




Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,386
I understand the official policy of the checkpoint; however, in my understanding, derived from FT threads, the checkpoint is usually clogged with the disabled, which severely diminished its utility. While available to all, in practice it mostly serves disabled passengers. If my understanding is mistaken then I apologize. I have never used it, so I have no first-person information.
It was originally intended for "expert" flyers, yes. And there were signs as you approached it defining what that meant. But there was never any enforcement - anyone with a boading pass could use it from the first day it opened.
But it was never used for "crew". Crew and airport employees always had a separate security checkpoint - that checkpoint is currently between baggage carousels 7 & 8. What you might be remembering is that the locations for Dulles Diamond checkpoint and the crew/employee checkpoint were originally the opposite of the current setup. For some reason, their locations were swapped over a weekend a couple of years ago.
But it was never used for "crew". Crew and airport employees always had a separate security checkpoint - that checkpoint is currently between baggage carousels 7 & 8. What you might be remembering is that the locations for Dulles Diamond checkpoint and the crew/employee checkpoint were originally the opposite of the current setup. For some reason, their locations were swapped over a weekend a couple of years ago.
At the same time, it also became the "designated" special-assist checkpoint. At certain times of day, you could save time by using the diamond lanes if you knew they were there. Like with all diamond lanes everywhere, it was/is self-select. No enforcement, because it was a suggestion, not a law.
I stopped using the lanes when they were the first lanes to implement the strip-search machines. With that action & the designation as preferred lanes for handicapped, the main lines became faster.
The change in designation will simply reflect practice. Unless the airport & TSA choose to discriminate against able-bodied passengers, I expect it will remain open to all, though the TSA may change the staffing/hours.
IAD is miserable if you fly UA/Star. Aside from the horrid and obnoxious TSA (worst wait time in the US), it's not so bad on the carriers operating from Concourse B. I love the convenience of DCA (and the lack of strip-search machines on the AA concourse), but I really don't mind flying AA out of IAD when I'm going to the west coast. Concourse B is the model for how the UA concourse ought to be.
#18
Join Date: Sep 2004
Location: SAN
Programs: UA-GS,1.95MM, Hilton Diamond, Marriott Titanium, Hyatt Explorer
Posts: 423
I understand the official policy of the checkpoint; however, in my understanding, derived from FT threads, the checkpoint is usually clogged with the disabled, which severely diminished its utility. While available to all, in practice it mostly serves disabled passengers. If my understanding is mistaken then I apologize. I have never used it, so I have no first-person information.
By that time I was committed and had to endure.....
#19
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Diamond is essentially worthless to the experienced traveller. And, because it is out of the way, if you get there and it's crowded, it's another level and walk to get to the "standard" checkpoints.
#20
Join Date: Apr 2009
Location: WAS
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Posts: 1,594
I don't see how it is out of the way. If you go there and then decide against using it, you simply walk to the southern wall of the baggage claim level and find an escalator down to security. While there is some walking associated with the process, it isn't much walking.
#21
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Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
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And as an experienced traveler, I also know enough that it isn't always greener/better somewhere else. Often, the downstairs area is ten times worse than any crowd you might see at the Diamond line. It's not so simple, and the security area is not useless.
#22
Join Date: Mar 2004
Location: VA, USA
Programs: Marriott LTT, United Club Life Member, UA *S
Posts: 995
A couple of floor-standing signs have appeared in front of the Dulles Diamond Lane. They explain the change from "Diamond" to "Special Needs". They don't mention a date for the change. They don't mention any change in the hours of operation of the checkpoint - currently 4AM - 6PM.
They do say explicitly that, after the change, "Any traveler presenting themselves at this checkpoint during normal hours of operation will not be turned away." So that aspect doesn't change at all.
They do say explicitly that, after the change, "Any traveler presenting themselves at this checkpoint during normal hours of operation will not be turned away." So that aspect doesn't change at all.
#23
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Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,947
A couple of floor-standing signs have appeared in front of the Dulles Diamond Lane. They explain the change from "Diamond" to "Special Needs". They don't mention a date for the change. They don't mention any change in the hours of operation of the checkpoint - currently 4AM - 6PM.
They do say explicitly that, after the change, "Any traveler presenting themselves at this checkpoint during normal hours of operation will not be turned away." So that aspect doesn't change at all.
They do say explicitly that, after the change, "Any traveler presenting themselves at this checkpoint during normal hours of operation will not be turned away." So that aspect doesn't change at all.
#24
Join Date: Mar 2004
Location: VA, USA
Programs: Marriott LTT, United Club Life Member, UA *S
Posts: 995
Agreed. And as of a few days ago, the "Diamond" name has been removed from the signs there. The hours of the previously-designated-Diamond checkpoint remain the same at 4AM-6PM.
#27
Join Date: Jan 2011
Location: DCA/IAD
Programs: United Premier Gold, AirBerlin Gold, Starwood Gold, Avis Preferred, CBP Global Entry
Posts: 496
Tried to use this lane with a friend on the morning of 23/12 and it was pretty full of what looked like inexperienced fliers. Got moved over to the employee line.
Just now after my return flight I saw that it was absolutely jam-packed; no wheelchairs.
Shame, as the regular premium line dumps the elites out behind the kettles who can't comprehend that a 54 oz bottle of PertPlus isn't allowed in their massive carry-on. Maybe I should just start connecting out of DCA.
/rant
Just now after my return flight I saw that it was absolutely jam-packed; no wheelchairs.
Shame, as the regular premium line dumps the elites out behind the kettles who can't comprehend that a 54 oz bottle of PertPlus isn't allowed in their massive carry-on. Maybe I should just start connecting out of DCA.
/rant
#28
Join Date: Apr 2009
Location: WAS
Programs: AMEX Platinum, Global Entry, Priority Pass, SPG Gold, HHonors Gold
Posts: 1,594
I used this line on 12/24, as it was completely deserted. I was surprised by the statements of the TDC. After she had checked me and the wheelchair that had arrived after me, she verbally detailed all of the TSA policies for liquids, shoes, laptops, etc., as if the line were designed for novice travelers.
#29
Join Date: Mar 2004
Location: VA, USA
Programs: Marriott LTT, United Club Life Member, UA *S
Posts: 995
I used this line on 12/24, as it was completely deserted. I was surprised by the statements of the TDC. After she had checked me and the wheelchair that had arrived after me, she verbally detailed all of the TSA policies for liquids, shoes, laptops, etc., as if the line were designed for novice travelers.
Anyone else who has a need to go through TSA security is entitled to use the serpentine queue - there is no other requirement to use this checkpoint, and you will find travelers in the queue with widely different levels of TSA expertise.
#30
Join Date: Apr 2009
Location: WAS
Programs: AMEX Platinum, Global Entry, Priority Pass, SPG Gold, HHonors Gold
Posts: 1,594
Not sure what you mean by "... as if the line were designed for novice travelers." The DULLES CHECKPOINT is now intended to speed the security check on special-needs passengers (primarily wheel-chair parties) and designated groups (often "Honor Flight" groups of World War II veterans. Those folks get sent directly to the Document Check podium.
Anyone else who has a need to go through TSA security is entitled to use the serpentine queue - there is no other requirement to use this checkpoint, and you will find travelers in the queue with widely different levels of TSA expertise.
Anyone else who has a need to go through TSA security is entitled to use the serpentine queue - there is no other requirement to use this checkpoint, and you will find travelers in the queue with widely different levels of TSA expertise.



