Marriott Missing Stay Request?
Mar 19, 2009 | 9:00 pm
#1
Original Poster
Join Date: May 2006
Location: Tampa, FL
Programs: Nothing - I'm useless!
Posts: 2,441
Marriott Missing Stay Request?
I did search, unsuccessfully, to find this out, and it seems like it'd be a simple question..
How long does it usually take a missing stay request to be reflected in a Marriott Rewards account?
I faxed in my form and my folio a few days ago.
How long does it usually take a missing stay request to be reflected in a Marriott Rewards account?
I faxed in my form and my folio a few days ago.
Mar 20, 2009 | 2:37 am
#2
Join Date: Mar 2003
Location: UK
Programs: AA LfGLD, HH Gold, PC Plt, Marriott Plt
Posts: 280
Usually within 2-3 working days of asking. I email mine to MR CS instead but the same principles should apply.
SM
SM
Mar 20, 2009 | 5:15 am
#3
Join Date: Feb 2005
Programs: Delta platinum Marriott Plat. Avis Preferred US Air Platinum
Posts: 194
On occasion, I have waited about 7-10 days for it to post and nothing happened. I would then fax over another missing stay request and put in bold print "2nd Request".
It was then taken care of immediately--within 48 hours.
It was then taken care of immediately--within 48 hours.
Dec 12, 2015 | 12:04 pm
#4
Join Date: Nov 1999
Location: HKG/MEX/YVR/YYF
Programs: AS MVP 75K/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,045
Not sure if this is the most recent thread on missing stays, but I am frustrated by my lack of progress on a missing 2 night stay.
I swung by the property as I was still in town 2 weeks ago and asked and they said "not their issue". Awesome service.
I have submitted online and no reply.
I have escalated and received an email requesting the reservation number again.
And now nothing for a week...odd?
It has been nearly a month since my stay and MegaBonus plus Plat requalification is my concern.
I swung by the property as I was still in town 2 weeks ago and asked and they said "not their issue". Awesome service.
I have submitted online and no reply.
I have escalated and received an email requesting the reservation number again.
And now nothing for a week...odd?
It has been nearly a month since my stay and MegaBonus plus Plat requalification is my concern.
Jan 1, 2016 | 8:22 pm
#5
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,174
Does anyone have the gold email for Marriott? I have a missing stay and am getting no response from the online form.
Jan 2, 2016 | 7:33 am
#6
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,433
Jan 2, 2016 | 9:31 am
#7
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,174
Jan 2, 2016 | 10:53 am
#8
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,433
Marriott Missing Stay Request?
Send the Insiders concierge a PM. With the holiday weekend it may take them a couple of days to review all recent posts.
Jan 2, 2016 | 8:02 pm
#9
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,174
Jan 2, 2016 | 9:19 pm
#10
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,433
Quote:
Originally Posted by Segments
Send the Insiders concierge a PM. With the holiday weekend it may take them a couple of days to review all recent posts.
How do I find the Concierge? All i see is a community manager.
Is there a concierge here on FT? Or does someone have an email to Marriott CS?
Originally Posted by Segments
Send the Insiders concierge a PM. With the holiday weekend it may take them a couple of days to review all recent posts.
How do I find the Concierge? All i see is a community manager.
Is there a concierge here on FT? Or does someone have an email to Marriott CS?
Jan 3, 2016 | 6:49 am
#11
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,398
Jan 3, 2016 | 10:31 pm
#12
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,174
I have tried emailing the community manager but the website does not allow me to DM. Does anyone have an email for Marriott CS?
Jan 3, 2016 | 10:58 pm
#13
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,174
I was able to find this email [email protected] and sent my folio to it. We shall see if I get a response this way. So far quite unimpressed with Marriott CS. Both Starwood and Hilton are light years ahead.