Post 1-15 changes questions for MarriottConcierge
#16
Original Poster


Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,437
IRA-
A follow up.
If I understand you correctly....the TP (cat 6) I ordered will HAVE to be used for a reservation I currently have (under the pre-1/15 points change) or it will be returned for LITTLE to no points????
Ok..as a followup-what if the hotel leaves marriott? I am currently booked at a hotel that has filed a LAWSUIT against marriott and wants out???? Will I still be stuck???? Please advise!!!
#17




Join Date: Aug 2007
Location: Cheshire / Wherever they send me
Programs: BA Bronze, Qatar Silver,Marriott Titanium Life, UA Silver (thx Marriott), Hilton Diamond
Posts: 999
Reagrding #2, I hope Marriott don't do what Hilton did when they said there are no blackout dates for standard rooms - all of a sudden some hotels just do not have standard rooms.
#18
Join Date: Jan 2005
Location: NY
Programs: Marriott Gold, UA Nobody, Hertz Gold, Avis Select
Posts: 786
Question 2 & 3: I understand your concerns here. I have no answers for you yet. The challenge with questions like these is that there are a lot of potential variables. If you run across hotels you feel are hiding inventory please send us a personal message and we will look into it.
Ira
While I know it's going to be difficult....I'm looking at the Marriott Marquis in Times Square for 12/31/09-1/1/10 and they have a standard room for something like 600$ but nothing on points. The reservation system only let us try to make reservations 3 or 4 days ago so I can't figure out if they're already sold out...the hotel didn't open up any award inventory or they simply modified the "Standard room" for 600$ to be a "holiday rate" for the said standard room.
#20
Suspended
Join Date: Jan 2003
Posts: 8,720
In the last few days I had been told very clearly by several Marriott Rewards representatives that we could either order a travel package without a reservation or make a reservation for use with a travel package to order later by Jan. 14 (although one reservation agent on the 13th insisted to the contrary that MR rep told them both the res must be made and the package ordered with points deducted by 1/14/09). Ira, I'm confused by your answer on this one. I thought you said the only problem with not making the reservation for the t.p. by the 14th was with properties that increased in category this year?
With resepct to up-converting a pre 1/15/09 hotel rewards certificate, I was given to believe that it likely would be permitted by Marriott on an "exception" basis. The difference in points to up-convert, however, might be the difference between the old Category 7 and the new Category 8 -- a pretty hefy sum, I think.
Hope this helps.
#21




Join Date: Dec 2005
Location: PBI and PVD
Programs: DL Gold, (used to be somebody here) Marriott Lifetime Titanium
Posts: 617
So why must the patrons play the guessing game..then follow up through you guys to find out whether or not a hotel is really sold out, getting around the rules or didn't load their award inventory into the system yet? That's a lot of guesswork and my understanding is the new rules supposed to make it easier for last minute redemption.
While I know it's going to be difficult....I'm looking at the Marriott Marquis in Times Square for 12/31/09-1/1/10 and they have a standard room for something like 600$ but nothing on points. The reservation system only let us try to make reservations 3 or 4 days ago so I can't figure out if they're already sold out...the hotel didn't open up any award inventory or they simply modified the "Standard room" for 600$ to be a "holiday rate" for the said standard room.
While I know it's going to be difficult....I'm looking at the Marriott Marquis in Times Square for 12/31/09-1/1/10 and they have a standard room for something like 600$ but nothing on points. The reservation system only let us try to make reservations 3 or 4 days ago so I can't figure out if they're already sold out...the hotel didn't open up any award inventory or they simply modified the "Standard room" for 600$ to be a "holiday rate" for the said standard room.
The Derby is also out, Indy 500, DC in January and the like
#22
Suspended
Join Date: Jan 2003
Posts: 8,720
So why must the patrons play the guessing game..then follow up through you guys to find out whether or not a hotel is really sold out, getting around the rules or didn't load their award inventory into the system yet? That's a lot of guesswork and my understanding is the new rules supposed to make it easier for last minute redemption.
While I know it's going to be difficult....I'm looking at the Marriott Marquis in Times Square for 12/31/09-1/1/10 and they have a standard room for something like 600$ but nothing on points. The reservation system only let us try to make reservations 3 or 4 days ago so I can't figure out if they're already sold out...the hotel didn't open up any award inventory or they simply modified the "Standard room" for 600$ to be a "holiday rate" for the said standard room.
While I know it's going to be difficult....I'm looking at the Marriott Marquis in Times Square for 12/31/09-1/1/10 and they have a standard room for something like 600$ but nothing on points. The reservation system only let us try to make reservations 3 or 4 days ago so I can't figure out if they're already sold out...the hotel didn't open up any award inventory or they simply modified the "Standard room" for 600$ to be a "holiday rate" for the said standard room.
If you really want a TS room, then perhaps a reward stay of several more days bookending that date will yield what you seek -- I often found that I could accomplish same under the old rewards system.
If you hold fast to your demands, I am confident that you will be disappointed and I think that you will only have yourself to blame. Under the rules ennunciated by the MC, they can legitimately deny your request, and I for one have no problem with them doing so as it does not affect the integrity of the program, IMHO.
#23
Join Date: Jan 2005
Location: NY
Programs: Marriott Gold, UA Nobody, Hertz Gold, Avis Select
Posts: 786
I don't live too far from the city so it's not THAT important to me that I stay there. But I did try your suggestion by booking a longer stay and the result was the same. I'm not looking to book 2 months at the Marquis just to get a 1 night stay I want there.
#24
Suspended
Join Date: Jan 2003
Posts: 8,720
Then it is a high demand period. I encountered a similar thing with the Berlin Marriott vis a vis NYE and the Brandenburg Gate. Blacked out.
Fortunately, I also have links with Hilton, Hyatt (Which is often very very good in such situations, by the way) and SPG.
It would appear that if I wanted to spend time in Berlin over that timer period on a reward stay, I will have to look to other chains.
Such is life and the vagaries of the different rewards programs.
I wish it were otherwise but accept this as it seems to me to be legitimate under the rules that they have proscribed.
Other situations mentioned above, however, do demand investigation.
Good luck in your request!
#25




Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
I don't know where you got that impression, but during peak periods and/or at high demand properties the result would be just the opposite or at least the same as previously experienced. When all Standard Rooms are sold out there will be NO rewards available. Last minute reservations means that other folks have had months to purchase or reserve awards from the available Standard Room inventory. Standard Rooms are the least expensive rooms at the hotel, and are the first inventory to be exhausted. At popular locations and during peak periods this may happen months in advance, leaving nothing for last minute award redemption. Under the Stay Anytime scenario at SOME hotels, under the old system they used rooms a step up from Standard Rooms for Stay Anytime availability thus increasing the availability for last minute redemption - albeit at double the points. FWIW, many of us refused to use Stay Anytime awards.
#26
Join Date: Jan 2005
Location: NY
Programs: Marriott Gold, UA Nobody, Hertz Gold, Avis Select
Posts: 786
2nd post down from this thread. Quote from Ira's post.
And yes, I saw that one bit about limiting "special nights". above that in the linked thread....
For those of you, who do not have the luxury of booking redemptions stays significantly in advance, or can not use your points for long stays at a single location, I trust you will find these changes rewarding. Using your points for a spur of the moment weekend trip will be easier, and adding a night to your stay will be simpler because instant redemption will not require anytime rewards.
Ira
Ira
#27




Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Last edited by aaupgrade; Jan 17, 2009 at 10:17 am
#28




Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
2nd post down from this thread. Quote from Ira's post.
#29




Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,241
IRA-
A follow up.
If I understand you correctly....the TP (cat 6) I ordered will HAVE to be used for a reservation I currently have (under the pre-1/15 points change) or it will be returned for LITTLE to no points????
Ok..as a followup-what if the hotel leaves marriott? I am currently booked at a hotel that has filed a LAWSUIT against marriott and wants out???? Will I still be stuck???? Please advise!!!
A follow up.
If I understand you correctly....the TP (cat 6) I ordered will HAVE to be used for a reservation I currently have (under the pre-1/15 points change) or it will be returned for LITTLE to no points????
Ok..as a followup-what if the hotel leaves marriott? I am currently booked at a hotel that has filed a LAWSUIT against marriott and wants out???? Will I still be stuck???? Please advise!!!
Your second question has nothing to do with the changes; this is a known issue for any program and any award reservation. There is no clear answer on that; sometimes the hotel will honor award reservations (or the rewards program will make it happen anyway), other times they will try to put you in a different hotel. The times I've read this and people really wanted to stay at the hotel usually they are able to work something out with the GM and the rewards program. However, if your hotel is suing Marriott.. then I am guessing the relationship is somewhat frosty and it may be a little bit harder. If you dont mind sharing, what hotel are you talking about?
#30
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
I once had a one-night rewards stay scheduled for a FI in Orlando (pretty sure that was the city) but two days before my stay, I got an email telling me the property was no longer an FI. The hotel gave me the option of staying there for free, anyway. No points. No hassle. Just a free stay! IMO, that was the classiest thing the hotel could have done. It was above and beyond.

