Only using 1 night of a 2 night reservation
Oct 10, 2008 | 1:10 pm
#1
Original Poster
Join Date: Sep 2004
Location: Houston, TX
Programs: United 1K MM, Marriott Platinum, Starwood Gold
Posts: 265
Only using 1 night of a 2 night reservation
I have any upcoming 2 night reservation ($129 / nt). I called the elite line to change it to 1 night and the rate went up to $210 / nt. They called the front desk and said that was correct and they could not honor the $129 for 1 night.
Can someone explain how this works? It does not specifically state in the reservation that its a 2 night minimum.
My plan is to check in and change my departure date to the next day Ill see what happens.
Can someone explain how this works? It does not specifically state in the reservation that its a 2 night minimum.
My plan is to check in and change my departure date to the next day Ill see what happens.
Oct 10, 2008 | 1:18 pm
#2
Join Date: Sep 2002
Location: ATL
Programs: DL SkyMiles, MR, HH, ICH/PC, Avis Pref., Hertz Gold
Posts: 2,897
What are the rate rules?
Some promotional rates require a minimum stay while others, for example, may require you to stay over a Saturday night. If you don't meet the terms of the rules then the rate reverts back to the rack rate.
Some promotional rates require a minimum stay while others, for example, may require you to stay over a Saturday night. If you don't meet the terms of the rules then the rate reverts back to the rack rate.
Oct 10, 2008 | 1:57 pm
#3
Original Poster
Join Date: Sep 2004
Location: Houston, TX
Programs: United 1K MM, Marriott Platinum, Starwood Gold
Posts: 265
Here are the rules:
Rate Rules
Canceling Your Reservation
You may cancel your reservation for no charge until October 9, 2008 (1 day[s] before arrival).
Please note that we will assess a fee of 129.00 USD if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card.
This fee equals 1 night of your room charge (for the first night of your reservation).
Regular Rate * Studio Suite (1-queen 1-bath) * Max 3 ppl * Complimentary Grab and Go Breakfast * Free Parking
Canceling Your Reservation
You may cancel your reservation for no charge until October 9, 2008 (1 day[s] before arrival).
Please note that we will assess a fee of 129.00 USD if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card.
This fee equals 1 night of your room charge (for the first night of your reservation).
Regular Rate * Studio Suite (1-queen 1-bath) * Max 3 ppl * Complimentary Grab and Go Breakfast * Free Parking
Oct 10, 2008 | 2:07 pm
#4
Used to be bulldoggolfer05
Join Date: May 2007
Location: So Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
Is this a weekend rate? If you are staying a Thurs-Fri and taking off the Friday portion or a Sat-Sun and taking off Saturday then the rate would most likely revert to the standard weekday rate.
Oct 10, 2008 | 3:45 pm
#5
Moderator: Alaska Airlines Atmos Rewards
Join Date: Feb 2005
Posts: 13,641
I hope that the OP is prepared for the possibility of an expensive surprise.
Oct 10, 2008 | 3:50 pm
#6
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
For weekend stays, 2 nights are better than 1 if you have a shoulder night (Thursday or Sunday).
Oct 12, 2008 | 8:13 pm
#7
Original Poster
Join Date: Sep 2004
Location: Houston, TX
Programs: United 1K MM, Marriott Platinum, Starwood Gold
Posts: 265
It was a Fri - Sat reservation.
UPDATE:
At check in there was no issue in changing the check out date -- got the folio with the correct rate on the way out.
UPDATE:
At check in there was no issue in changing the check out date -- got the folio with the correct rate on the way out.