Concierge Access when Using Points
Jul 10, 2008 | 1:56 pm
#1
Original Poster
Join Date: Oct 2007
Location: Austin TX
Programs: American Airlines EXP, Marriott Platinum Premier Elite, Starwood Platinum, IHG Platinum
Posts: 19
Concierge Access when Using Points
Does anyone know if a Platinum can get Concierge Lounge access at the Prague and Budapest Marriotts if the rooms are being booked using points?
Jul 10, 2008 | 2:19 pm
#2
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Jul 10, 2008 | 2:36 pm
#3
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Concierge lounge access should be provided for Gold and Platinum members regardless of the rate the room is booked at.
Ira
Ira
Jul 10, 2008 | 3:05 pm
#4
Original Poster
Join Date: Oct 2007
Location: Austin TX
Programs: American Airlines EXP, Marriott Platinum Premier Elite, Starwood Platinum, IHG Platinum
Posts: 19
Thanks for the quick response. To Socrates as well
Jul 10, 2008 | 3:29 pm
#5
Join Date: Dec 2001
Location: SNA, LAX
Programs: AA EXP
Posts: 1,294
Do you have to ask for it sometimes? I was at the Santa Clara Marriott and did not receive it last time I stayed there. I am PLT. Going there next week and will see if I am given the entry without asking.
Jul 10, 2008 | 6:38 pm
#6
Join Date: Feb 2008
Location: LAX,SNA,CLD,SAN
Programs: UA PP/Marriott Platinum Elite/Hyatt Diamond/Avis Preferred/Hertz Presidential
Posts: 602
I was at Santa Clara Marriott a few weeks back. 3 night award stay with CL access for the family, no probs. Your key for the room should have access, ask before you leave check-in.
Jul 11, 2008 | 1:24 pm
#7
Join Date: Apr 2002
Programs: AA (Exec Plat), UAL (Premier Exec), SPG (Platinum), Hyatt (Diamond), Marriott (Plat), Hertz (Prez)
Posts: 151
You shouldn't need to ask. You should always get it:
Concierge Lounge Access, Platinum & Gold members
At participating Marriott hotels, JW Marriott hotels or Renaissance hotels you will always receive access to the Concierge/Executive Club Lounge during normal hours of operation. For Marriott hotels, JW Marriott hotels or Renaissance hotels not operating a Concierge/Executive Club Lounge, we guarantee you will always receive your complimentary Healthy Start breakfast, Monday through Friday or we'll give you $100 USD. (Not available at resort locations).
http://www.marriott.com/rewards/memb...s/guarantee.mi
Concierge Lounge Access, Platinum & Gold members
At participating Marriott hotels, JW Marriott hotels or Renaissance hotels you will always receive access to the Concierge/Executive Club Lounge during normal hours of operation. For Marriott hotels, JW Marriott hotels or Renaissance hotels not operating a Concierge/Executive Club Lounge, we guarantee you will always receive your complimentary Healthy Start breakfast, Monday through Friday or we'll give you $100 USD. (Not available at resort locations).
http://www.marriott.com/rewards/memb...s/guarantee.mi
Jul 11, 2008 | 1:38 pm
#8
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Usually your key is encoded for access, whether or not you're on the concierge floor. Did the front desk actually tell you that you did not have access to the lounge? Did you try your key to see if it worked?
Jul 11, 2008 | 4:00 pm
#9
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Like others have mentioned you should not have to ask for this benefit, provided your Marriott Rewards number is on the reservation.
Ira
Ira
Jul 11, 2008 | 4:01 pm
#10
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Jul 12, 2008 | 6:41 pm
#11
Join Date: Aug 2005
Location: ORD, MKE, MDW
Programs: Marriott Lifetime Platinum, AAdvantage Gold, Air Canada Elite, Avis Pref Select, Hertz Gold,
Posts: 1,844
I've never once had to ask and I've never once had a problem.
Jul 14, 2008 | 12:00 pm
#12
Join Date: Feb 2003
Location: STL, MO-US and A , SWA A-List, Marriott LTTE, Hilton Gold, Hertz PC
Posts: 1,891
If not, you lost out on $100.