Originally Posted by
riteshraja
Do you have to ask for it sometimes? I was at the Santa Clara Marriott and did not receive it last time I stayed there. I am PLT. Going there next week and will see if I am given the entry without asking.
Usually your key is encoded for access, whether or not you're on the concierge floor. Did the front desk actually tell you that you did not have access to the lounge? Did you try your key to see if it worked?