When checking in and chatting with the front desk staff, I casually asked, "is an upgrade available?"
The reply, "I'm sorry sir, but there's no suite available tonight, but I did upgrade you to.."
I never asked for a suite and pretty sure upgrading to a suite isn't a standard upgrade, so why mention it, much less lie about it?
Since my curiosity was peaked, I logged in and guess what, at least 6 suites are available during my short stay.
The reply, "I'm sorry sir, but there's no suite available tonight, but I did upgrade you to.."
I never asked for a suite and pretty sure upgrading to a suite isn't a standard upgrade, so why mention it, much less lie about it?
Since my curiosity was peaked, I logged in and guess what, at least 6 suites are available during my short stay.
Now that Marriott has the best rate guarantee why don't they introduce a best room guarantee?
It should go something like this:
You will be assigned the best room available upon check-in GUARANTEED! If you are able to find and book a better room online for the duration of your stay... We will not only honor the better room but will award you 5,000 points for each night.
It should go something like this:
You will be assigned the best room available upon check-in GUARANTEED! If you are able to find and book a better room online for the duration of your stay... We will not only honor the better room but will award you 5,000 points for each night.
I like the way you think imverge, but I would have to think that Marriott has made this policy as vague as possible for a reason.... Leaving the hotels to decide what does and does not constitute an upgrade is certainly easier on the bottom line especially if they can sell the "upgraded" rooms at a premium. 
--DD73
--DD73
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My guess is that the hotel receives a lot of requests for suite upgrades, and when they inform their guests that they aren't obligated to upgrade to suites, it turns into an argument (because they're probably FlyerTalk members Originally Posted by kazakie
I can't say I would expect such an best room guarantee (or as an operator would want such a guarantee), but I'm still uncertain why they'd overtly lie about suites when they (a) weren't asked and (b) not obligated to provide them.
).I'm betting that the hotel has gotten into the (bad) habit of assuming guests asking about an upgrade want a suite, and to avoid a debate, they lie rather than tell the truth.
Quote:
).
I'm betting that the hotel has gotten into the (bad) habit of assuming guests asking about an upgrade want a suite, and to avoid a debate, they lie rather than tell the truth.
Absolutely.Originally Posted by locanmures
My guess is that the hotel receives a lot of requests for suite upgrades, and when they inform their guests that they aren't obligated to upgrade to suites, it turns into an argument (because they're probably FlyerTalk members ).I'm betting that the hotel has gotten into the (bad) habit of assuming guests asking about an upgrade want a suite, and to avoid a debate, they lie rather than tell the truth.