Originally Posted by
kazakie
I can't say I would expect such an best room guarantee (or as an operator would want such a guarantee), but I'm still uncertain why they'd overtly lie about suites when they (a) weren't asked and (b) not obligated to provide them.
My guess is that the hotel receives a lot of requests for suite upgrades, and when they inform their guests that they aren't obligated to upgrade to suites, it turns into an argument (because they're probably FlyerTalk members
).
I'm betting that the hotel has gotten into the (bad) habit of assuming guests asking about an upgrade want a suite, and to avoid a debate, they lie rather than tell the truth.