Marriott website down?
Mar 8, 2008, 8:16 am
#1
Original Poster
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,159
Marriott website down?
I am getting an error msg when I click on the link to see all my upcoming reservations. Worked on Friday. Anybody else seeing the same or should I worry?
Mar 8, 2008, 8:19 am
#2
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
Mine didn't work last night (I actually had a problem accessing anything on the Marriott site that required a log-in...it said I was logged in, but then kept bringing me back to the login screen and wouldn't let me log in again)
It's working fine this morning.
It's working fine this morning.
Mar 8, 2008, 8:19 am
#3
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
My reservations are showing up just fine. No problems.
Mar 11, 2008, 11:03 am
#4
Original Poster
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,159
Update
I still can not access "My Upcoming Reservations". Called the Platinum Awards line and they gave me the number for Web Support 800.721.7033. Web support said they were aware of the problem which has affected some members and are working to fix it at high priority. She offered to email me copies of my 7 upcoming reservations as an interim fix, which I accepted and I received them all within minutes.
Mar 11, 2008, 1:38 pm
#5
FlyerTalk Evangelist
Join Date: Mar 2003
Location: Wyoming
Posts: 30,583
Crazy. Mine is working fine.
Mar 12, 2008, 12:56 pm
#7
Original Poster
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,159
FWIW the error msg reads:
Makes me wonder if the coder didn't leave the "K" out of the "lookupreservationerrors" - of course if it is looking for an error msg something else is also wrong.
Error 500: ServletException in '/common/reservationTemplates/Marriott/reservationList.jsp': Cannot find message resources under key msg_looupreservationerrors
Mar 24, 2008, 12:03 pm
#8
Original Poster
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,159
Finally fixed.
Mar 8, 2009, 5:25 am
#9
Join Date: Sep 2005
Location: Sydney,Australia
Programs: UA 1K, QF Gold
Posts: 1,141
Is anyone else having this issue at the moment? I have been for the last few days....
Error 500: ServletException in '/common/reservationTemplates/Marriott/reservationList.jsp': null
Error 500: ServletException in '/common/reservationTemplates/Marriott/reservationList.jsp': null
Mar 8, 2009, 9:29 am
#10
Join Date: Aug 2007
Location: Northeast
Programs: Marriott, Delta
Posts: 9
Checking a previous stay this morning and I get this message
"Last Recorded Transaction:
Our records show no activity in the last 13 months. If you made a hotel stay more than 10 days ago and it has not posted to your account, please fill out a missing stay request"
Seems their web site continues to have problems. They really don't want me filling out missing stay requests for 50 or so stays
"Last Recorded Transaction:
Our records show no activity in the last 13 months. If you made a hotel stay more than 10 days ago and it has not posted to your account, please fill out a missing stay request"
Seems their web site continues to have problems. They really don't want me filling out missing stay requests for 50 or so stays
Mar 8, 2009, 10:15 am
#11
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
I can't access my transactions! It says "no activity" for the past 13 months (or for any other time period I try).
Bruce
Bruce
Mar 8, 2009, 10:23 am
#12
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,472
Mar 8, 2009, 1:52 pm
#13
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Hello,
The MarriottRewards.com website is currently experiencing technical difficulties and is unable to display your account activity at this time. Our Technical Support department is aware of this issue and is working on a resolution. We apologize for the inconvenience.
Best regards,
Drew
The MarriottRewards.com website is currently experiencing technical difficulties and is unable to display your account activity at this time. Our Technical Support department is aware of this issue and is working on a resolution. We apologize for the inconvenience.
Best regards,
Drew
Mar 9, 2009, 5:29 am
#14
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
Still broken this morning. I can see my reservations now but still no transactions.
Bruce
Bruce
Mar 9, 2009, 5:36 am
#15
Join Date: Sep 2005
Location: Sydney,Australia
Programs: UA 1K, QF Gold
Posts: 1,141
I still can't see my reservations...