Disappointed in the lack of e-receipts
Nov 20, 2007 | 11:11 pm
#16
Join Date: Jan 2007
Location: Chicago
Programs: UA 1K, Marriott Platinum, SPG Platinum
Posts: 19
I haven't had much luck getting them. For me it appears to be based on the hotel. In NYC I got them about a month later. Several other hotels I never got them at all. It really helps to get them for the 'ol expense account.
Also - Avis rental car has a good recently implemented e-receipt process too. They are trying harder!!!
Also - Avis rental car has a good recently implemented e-receipt process too. They are trying harder!!!
Nov 21, 2007 | 4:23 am
#17
Join Date: Jan 2007
Location: PHL
Programs: US Gold, Marriott Platinum
Posts: 313
Nov 21, 2007 | 1:23 pm
#18
Join Date: Dec 2003
Location: RDU
Programs: Delta PM/1MM, Hilton Diamond (for now), Bonvoy Titanium
Posts: 3,448
I don't get why they don't make the reciepts available online like Hilton. Seems like an afterthough.
Nov 25, 2007 | 7:32 am
#19
Join Date: Oct 2002
Location: CO Plat Elite; ST Elite+; HH Gold; Starwood Plat; WN CompPass; Nashville, TN
Posts: 110
E-Receipts delivery time depends on the Marriott brand
Many of the CY and FI properties seem to post stays and send the receipt in email within 2-3 days of the stay, sometimes faster.
MI (FS) hotels take FOREVER to both post stays and to send the e-receipt.
Anyone else had this experience?
MI (FS) hotels take FOREVER to both post stays and to send the e-receipt.
Anyone else had this experience?
Nov 26, 2007 | 8:41 pm
#20
Suspended
Join Date: Jul 2004
Location: MCI
Programs: AA EXP (1.5MM), Hilton/SPG/Marriott Gold
Posts: 2,335
What i really want is a .pdf to attach to my Electronic expense report and be done with it....
What really annoys me, is when the email doesn't come and I had to call. I got transfered 5 times, and they finally told me they could only fax it.
Of course the fax never came, i didn't wait for it anyway, i called right back and after 3 transfers had it emailed again.
Dec 1, 2007 | 2:49 pm
#21
Join Date: Apr 2004
Posts: 1,614
Yes, but its the other ten percent that can be a problem. I stayed at the FI / GSP on November 19; never received the e-mail. However, a call to the hotel produced a fax in three minutes. No big deal, but the lack of consistency can be irritating.
Dec 2, 2007 | 8:49 am
#22
Join Date: Jul 2007
Location: RDU
Programs: Airlines: DL-Silver, UA-Silver Hotels: MR-LTT
Posts: 368
My scorecard for this week
CY - Folio received & points posted within 2 days
TPS - Folio received & points posted within 2 days
FS - Folio received in 2 days. Points haven't posted yet.
Both the CY & the TPS were newer properties and overall service was very good.
TPS - Folio received & points posted within 2 days
FS - Folio received in 2 days. Points haven't posted yet.
Both the CY & the TPS were newer properties and overall service was very good.
Dec 2, 2007 | 12:03 pm
#23
Join Date: Apr 2004
Location: TPA/AUS
Programs: AA EXP/2MM/AC; UA Silver; AS; DL; Marriott LTT; National Car Elite
Posts: 2,449
How long do the hotels keep the folio from a past stay? How do they keep it? Hard copy? Electronic copy?
I called up MR Customer Service for a copy of a past stay, and they told me they couldn't do anything and I had to call the hotel. I called the hotel to ask them to FAX or email it to me, and they said I needed to FAX in a copy of my ID before they would send it to me. I didn't have a readily available copy that I could FAX in, and of course I was concerned about identity theft. I suppose I could mask my ID # by crossing it out the # before I FAX, but this seems like waaay too much work for something that should be a lot simpler.
I called up MR Customer Service for a copy of a past stay, and they told me they couldn't do anything and I had to call the hotel. I called the hotel to ask them to FAX or email it to me, and they said I needed to FAX in a copy of my ID before they would send it to me. I didn't have a readily available copy that I could FAX in, and of course I was concerned about identity theft. I suppose I could mask my ID # by crossing it out the # before I FAX, but this seems like waaay too much work for something that should be a lot simpler.