Disappointed in the lack of e-receipts
 

I am new to the hotel points arena and decided to go with Marriott Rewards simply because of the locations of their Fairfield properties in my most frequented cities.

However, recently I've been disappointed in their online services, especially the lack of an e-receipt. They leave a receipt at my door the morning I checkout but I still like an e-mail with my receipt simply as a backup should anything happen.

I always ask for them to send me an e-mail and in the past they have but as of late they have not. If they made receipts available online it would be fantastic.

Any suggestions on ensuring that I receive the receipt in an e-mail? Do I have to stand there and wait for them to send it to me?

You can add the option to get e-receipts in your on-line MR profile. Works like a charm 90% of the time.

Since Marriott implemented the feature, I have had %95+ success rate getting e-receipts. Perhaps something is messed up in your MR profile. I suggest calling MR customer service and ask them to check your profile.

--Jon

P.S. The few times I don't get an e-receipt, I typically make do with the paper receipt. If I really needed an e-receipt, I would just call the hotel and ask for one. They should be able to email or fax you the receipt from your recent stay.

Domestic is about 95% success. However, my international success rate is about 0%.

I think I'm very close to 100% success rate - I'll usually see the receipt show up at the same time as when the points post. It seems that it doesn't come when they also miss crediting my account for the stay. If I call in about a missing stay request, the missing e-folio and missing stay/points credit usually come soon afterwards.

I'm about 50/50 with domestic e-receipts. There doesn't seem to be any pattern to them either, with a specific hotel or anything.

Completely OT but why can't everywhere do e-receipts with the efficiency of Avis :) By the time I've taken the receipt from the check-in agents hand dropping off the car the email has always arrived on my blackberry!

i get them about 80% of the time - I agree no rhyme or reason

they can also take a few days to arrive

I'm less than 50/50. I haven't figured out a pattern. I don't get it.

Maybe slightly OT, but the best travel vendor at e-receipts is National Rent-a-car. Seriously, I will sometimes get the e-receipt while I'm still on the bus riding to the terminal from the drop-off area. ^

That is exactly my experience with these 2 vendors.

For whatever its worth, my success rate with getting e-receipts on a timely basis is about75%. I got one a week or two ago that was about seven weeks late! I'm still waiting on a couple of others, and its been over two weeks.

Still a few bugs to be worked out.

Actually, for me, the few times this past year that I didn't get my e-folio emailed (and also didn't get points added) until I contacted MR were with the same hotel... the Detroit RenCen. 0% with them, 100% with all other properties.

That is weird, I am sitting at 100% on E-Folio

Ren PHL airport always seems to miss mine...

so am i - i am quite happy with it....

I'm around 80% with no rhyme or reason. Most recently, I got two paper invoices from a single property (2 rooms), but only one of them was e-mailed.
:confused:

This is not the only disconnect between MR on-line "features" and reality. The other obvious example is the "preferences" in our on-line profiles (extra pillows, extra towels, newspaper type, etc.). In my experience, preferences beyond "bed type" are honored less than half the time.