I haven't had much luck getting them. For me it appears to be based on the hotel. In NYC I got them about a month later. Several other hotels I never got them at all. It really helps to get them for the 'ol expense account.

Also - Avis rental car has a good recently implemented e-receipt process too. They are trying harder!!!

Funny thing - I posted this yesterday, then this morning wake up to find an e-folio from the Detroit Ren Cen in my inbox... from my August stay :rolleyes:

I don't get why they don't make the reciepts available online like Hilton. Seems like an afterthough.

E-Receipts delivery time depends on the Marriott brand
 

Many of the CY and FI properties seem to post stays and send the receipt in email within 2-3 days of the stay, sometimes faster.

MI (FS) hotels take FOREVER to both post stays and to send the e-receipt.

Anyone else had this experience?

As a Hilton convert that is starting to use Marriott some, this is my biggest gripe. Emailing it is an OK option, but there is no reason that one years worth of .pdf's can't be available. That email doesn't print well for HTML, and printing a .txt email is crazy. I might as well just adjust the numbers myself.
What i really want is a .pdf to attach to my Electronic expense report and be done with it....

What really annoys me, is when the email doesn't come and I had to call. I got transfered 5 times, and they finally told me they could only fax it. :rolleyes:
Of course the fax never came, i didn't wait for it anyway, i called right back and after 3 transfers had it emailed again.

Yes, but its the other ten percent that can be a problem. I stayed at the FI / GSP on November 19; never received the e-mail. However, a call to the hotel produced a fax in three minutes. No big deal, but the lack of consistency can be irritating.

My scorecard for this week
 

CY - Folio received & points posted within 2 days

TPS - Folio received & points posted within 2 days

FS - Folio received in 2 days. Points haven't posted yet.

Both the CY & the TPS were newer properties and overall service was very good.

How long do the hotels keep the folio from a past stay? How do they keep it? Hard copy? Electronic copy?

I called up MR Customer Service for a copy of a past stay, and they told me they couldn't do anything and I had to call the hotel. I called the hotel to ask them to FAX or email it to me, and they said I needed to FAX in a copy of my ID before they would send it to me. I didn't have a readily available copy that I could FAX in, and of course I was concerned about identity theft. I suppose I could mask my ID # by crossing it out the # before I FAX, but this seems like waaay too much work for something that should be a lot simpler. :confused: