Disappointed in the lack of e-receipts
 

I am new to the hotel points arena and decided to go with Marriott Rewards simply because of the locations of their Fairfield properties in my most frequented cities.

However, recently I've been disappointed in their online services, especially the lack of an e-receipt. They leave a receipt at my door the morning I checkout but I still like an e-mail with my receipt simply as a backup should anything happen.

I always ask for them to send me an e-mail and in the past they have but as of late they have not. If they made receipts available online it would be fantastic.

Any suggestions on ensuring that I receive the receipt in an e-mail? Do I have to stand there and wait for them to send it to me?

You can add the option to get e-receipts in your on-line MR profile. Works like a charm 90% of the time.

Since Marriott implemented the feature, I have had %95+ success rate getting e-receipts. Perhaps something is messed up in your MR profile. I suggest calling MR customer service and ask them to check your profile.

--Jon

P.S. The few times I don't get an e-receipt, I typically make do with the paper receipt. If I really needed an e-receipt, I would just call the hotel and ask for one. They should be able to email or fax you the receipt from your recent stay.

Domestic is about 95% success. However, my international success rate is about 0%.

I think I'm very close to 100% success rate - I'll usually see the receipt show up at the same time as when the points post. It seems that it doesn't come when they also miss crediting my account for the stay. If I call in about a missing stay request, the missing e-folio and missing stay/points credit usually come soon afterwards.

I'm about 50/50 with domestic e-receipts. There doesn't seem to be any pattern to them either, with a specific hotel or anything.

Completely OT but why can't everywhere do e-receipts with the efficiency of Avis :) By the time I've taken the receipt from the check-in agents hand dropping off the car the email has always arrived on my blackberry!

i get them about 80% of the time - I agree no rhyme or reason

they can also take a few days to arrive

I'm less than 50/50. I haven't figured out a pattern. I don't get it.

Maybe slightly OT, but the best travel vendor at e-receipts is National Rent-a-car. Seriously, I will sometimes get the e-receipt while I'm still on the bus riding to the terminal from the drop-off area. ^

That is exactly my experience with these 2 vendors.

For whatever its worth, my success rate with getting e-receipts on a timely basis is about75%. I got one a week or two ago that was about seven weeks late! I'm still waiting on a couple of others, and its been over two weeks.

Still a few bugs to be worked out.

Actually, for me, the few times this past year that I didn't get my e-folio emailed (and also didn't get points added) until I contacted MR were with the same hotel... the Detroit RenCen. 0% with them, 100% with all other properties.

That is weird, I am sitting at 100% on E-Folio

Ren PHL airport always seems to miss mine...

so am i - i am quite happy with it....

I'm around 80% with no rhyme or reason. Most recently, I got two paper invoices from a single property (2 rooms), but only one of them was e-mailed.
:confused:

This is not the only disconnect between MR on-line "features" and reality. The other obvious example is the "preferences" in our on-line profiles (extra pillows, extra towels, newspaper type, etc.). In my experience, preferences beyond "bed type" are honored less than half the time.

I haven't had much luck getting them. For me it appears to be based on the hotel. In NYC I got them about a month later. Several other hotels I never got them at all. It really helps to get them for the 'ol expense account.

Also - Avis rental car has a good recently implemented e-receipt process too. They are trying harder!!!

Funny thing - I posted this yesterday, then this morning wake up to find an e-folio from the Detroit Ren Cen in my inbox... from my August stay :rolleyes:

I don't get why they don't make the reciepts available online like Hilton. Seems like an afterthough.

E-Receipts delivery time depends on the Marriott brand
 

Many of the CY and FI properties seem to post stays and send the receipt in email within 2-3 days of the stay, sometimes faster.

MI (FS) hotels take FOREVER to both post stays and to send the e-receipt.

Anyone else had this experience?

As a Hilton convert that is starting to use Marriott some, this is my biggest gripe. Emailing it is an OK option, but there is no reason that one years worth of .pdf's can't be available. That email doesn't print well for HTML, and printing a .txt email is crazy. I might as well just adjust the numbers myself.
What i really want is a .pdf to attach to my Electronic expense report and be done with it....

What really annoys me, is when the email doesn't come and I had to call. I got transfered 5 times, and they finally told me they could only fax it. :rolleyes:
Of course the fax never came, i didn't wait for it anyway, i called right back and after 3 transfers had it emailed again.

Yes, but its the other ten percent that can be a problem. I stayed at the FI / GSP on November 19; never received the e-mail. However, a call to the hotel produced a fax in three minutes. No big deal, but the lack of consistency can be irritating.

My scorecard for this week
 

CY - Folio received & points posted within 2 days

TPS - Folio received & points posted within 2 days

FS - Folio received in 2 days. Points haven't posted yet.

Both the CY & the TPS were newer properties and overall service was very good.

How long do the hotels keep the folio from a past stay? How do they keep it? Hard copy? Electronic copy?

I called up MR Customer Service for a copy of a past stay, and they told me they couldn't do anything and I had to call the hotel. I called the hotel to ask them to FAX or email it to me, and they said I needed to FAX in a copy of my ID before they would send it to me. I didn't have a readily available copy that I could FAX in, and of course I was concerned about identity theft. I suppose I could mask my ID # by crossing it out the # before I FAX, but this seems like waaay too much work for something that should be a lot simpler. :confused: