What's with the 'Send To M-soft Outlook' function?
#1
Original Poster

Join Date: Feb 2005
Location: SFO
Programs: UA Silver, Marriott Lifetime Titanium
Posts: 1,330
What's with the 'Send To M-soft Outlook' function?
Called M-rot, and got the standard 'Known issue/working on it' reply. This functionality has been down for weeks now.
I just recently added about 14 nights worth of stays over the next 3 weeks....none of which can be added to my calendar. This bites.
BTW - There is no ETF on this either. No one knows when it might be fixed or otherwise. Come on Marriott!
I just recently added about 14 nights worth of stays over the next 3 weeks....none of which can be added to my calendar. This bites.
BTW - There is no ETF on this either. No one knows when it might be fixed or otherwise. Come on Marriott!
#2


Join Date: Oct 2001
Programs: LTP, PP
Posts: 9,107
Yup, annoying and even when it does work I find it not very useful as I need to fix the in/out times to "all day / no time" and the included info doesn't include critical things (to me anyway) such as rate paid and cancellation policy. I usually just make my own with the confirmation page or email, but it is a PITA.
#3
Join Date: Aug 2006
Programs: HH Gold, AA Gold
Posts: 310
Called M-rot, and got the standard 'Known issue/working on it' reply. This functionality has been down for weeks now.
I just recently added about 14 nights worth of stays over the next 3 weeks....none of which can be added to my calendar. This bites.
BTW - There is no ETF on this either. No one knows when it might be fixed or otherwise. Come on Marriott!
I just recently added about 14 nights worth of stays over the next 3 weeks....none of which can be added to my calendar. This bites.
BTW - There is no ETF on this either. No one knows when it might be fixed or otherwise. Come on Marriott!
#4

Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,193
Called M-rot, and got the standard 'Known issue/working on it' reply. This functionality has been down for weeks now.
I just recently added about 14 nights worth of stays over the next 3 weeks....none of which can be added to my calendar. This bites.
BTW - There is no ETF on this either. No one knows when it might be fixed or otherwise. Come on Marriott!
I just recently added about 14 nights worth of stays over the next 3 weeks....none of which can be added to my calendar. This bites.
BTW - There is no ETF on this either. No one knows when it might be fixed or otherwise. Come on Marriott!
#5
Join Date: Feb 2004
Location: Central Florida
Programs: MR PL, Hyatt GP Diamond, HH Gold, UA Silver, WN A-LIst, National EE
Posts: 881
#6
Join Date: May 2007
Location: Chicago
Programs: Marriott Lifetime Platinum, AA Platinum
Posts: 373
Anyone know how to sync M-Rot reservations to a B-Berry? Just wanted to abbreviate, but if you know please give me some advice.
Thanks
Thanks
#7




Join Date: Feb 2007
Location: DFW - North Texas
Programs: AAdvantage Platinum PRO, Marriott Bonvoy Lifetime Platinum
Posts: 960
Would love for them to get this feature fixed again. AA has no problem with this feature working on their website.
#8

Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,193
#9




Join Date: Feb 2007
Location: DFW - North Texas
Programs: AAdvantage Platinum PRO, Marriott Bonvoy Lifetime Platinum
Posts: 960
#10




Join Date: Jul 2007
Location: RDU
Programs: Airlines: DL-Silver, UA-Silver Hotels: MR-LTT
Posts: 368
Response to my email
Got the following response when I questioned this.
Thank you for contacting Marriott.
Please accept our apology for the difficulty you encountered while using Marriott.com. We are eager to ensure that Marriott.com is a productive part of your travel planning process.
We have recently been receiving messages of this error occurring and have notified our web developers, who are currently working to correct this problem.
If you need additional assistance online, please feel free to reply to this email or contact an Internet Customer Care Associate by phone, toll free, at 800-721-7033. We are available to help you 24 hours per day, 7 days a week.
For our international guests, a listing of international reservation offices is available at the following site:
https://marriott.com/reservation/worldnum.mi
We apologize for any inconvenience this may cause.
If we can be of further assistance, we invite you to reply to this email.
Regards,
Bryan Cogar
Marriott Internet Customer Care
Thank you for contacting Marriott.
Please accept our apology for the difficulty you encountered while using Marriott.com. We are eager to ensure that Marriott.com is a productive part of your travel planning process.
We have recently been receiving messages of this error occurring and have notified our web developers, who are currently working to correct this problem.
If you need additional assistance online, please feel free to reply to this email or contact an Internet Customer Care Associate by phone, toll free, at 800-721-7033. We are available to help you 24 hours per day, 7 days a week.
For our international guests, a listing of international reservation offices is available at the following site:
https://marriott.com/reservation/worldnum.mi
We apologize for any inconvenience this may cause.
If we can be of further assistance, we invite you to reply to this email.
Regards,
Bryan Cogar
Marriott Internet Customer Care

