Incorrect points credited?
Apr 10, 2007 | 9:36 am
#1
Original Poster
Join Date: Jul 2006
Location: Belper, Derbyshire, United Kingdom
Programs: Marriott Rewards Silver, Starwood Preferred Guest Plus, Hilton HHonors Gold
Posts: 967
Incorrect points credited?
Good day, everyone.
On Saturday night, 7 April 2007, I stayed at the Leeds Marriott, UK (the troublesome reservation I mentioned HERE). The stay itself was lovely but when I logged into my MR account just now, I appear to have received too few points.
The total bill was 133.22, comprising of room rate, meal, drinks, valet parking and VAT (sales tax). Without tax, the figure is 113.38. This converts to USD $222.75, so at 10 points per US Dollar spent, I was expecting 2227 base points. In fact I have been credited with 1029.
I have raised a query with Internet Customer Care but would appreciate any insight into this from those on here who know more about the system than I do.
Thanks in advance.
On Saturday night, 7 April 2007, I stayed at the Leeds Marriott, UK (the troublesome reservation I mentioned HERE). The stay itself was lovely but when I logged into my MR account just now, I appear to have received too few points.
The total bill was 133.22, comprising of room rate, meal, drinks, valet parking and VAT (sales tax). Without tax, the figure is 113.38. This converts to USD $222.75, so at 10 points per US Dollar spent, I was expecting 2227 base points. In fact I have been credited with 1029.
I have raised a query with Internet Customer Care but would appreciate any insight into this from those on here who know more about the system than I do.
Thanks in advance.
Apr 10, 2007 | 11:31 am
#2
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
It sounds like you got shortchanged with the points. Others on FT have reported similar experiences at some properties outside of the United States. You should contact Marriott Rewards and fax them a copy of your bill so they can credit your account with the correct amount of points. If you do not have a copy of your bill, you should contact Marriott's business office and ask them to fax you a copy of your bill.
Apr 10, 2007 | 1:28 pm
#3
Original Poster
Join Date: Jul 2006
Location: Belper, Derbyshire, United Kingdom
Programs: Marriott Rewards Silver, Starwood Preferred Guest Plus, Hilton HHonors Gold
Posts: 967
Thanks for the reply.
I have heard back from ICC - they requested a copy of my bill by email and have already replied again saying the missing points have been credited.
I have heard back from ICC - they requested a copy of my bill by email and have already replied again saying the missing points have been credited.