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Old Apr 10, 2007 | 9:36 am
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GlennTheBaker
All eyes on you!
15 Years on Site
 
Join Date: Jul 2006
Location: Belper, Derbyshire, United Kingdom
Programs: Marriott Rewards Silver, Starwood Preferred Guest Plus, Hilton HHonors Gold
Posts: 967
Incorrect points credited?

Good day, everyone.

On Saturday night, 7 April 2007, I stayed at the Leeds Marriott, UK (the troublesome reservation I mentioned HERE). The stay itself was lovely but when I logged into my MR account just now, I appear to have received too few points.

The total bill was £133.22, comprising of room rate, meal, drinks, valet parking and VAT (sales tax). Without tax, the figure is £113.38. This converts to USD $222.75, so at 10 points per US Dollar spent, I was expecting 2227 base points. In fact I have been credited with 1029.

I have raised a query with Internet Customer Care but would appreciate any insight into this from those on here who know more about the system than I do.

Thanks in advance.
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