How long for Marriott to reply to request for status match??
Nov 7, 2006 | 8:56 pm
#1
Original Poster
Join Date: Nov 2006
Location: OC, SoCal
Programs: UA 1K MM, Hyatt Plat, SPG Gold, Marriott Plat
Posts: 380
How long for Marriott to reply to request for status match??
After following a thread on FT about status matching, I recently contacted Marriott and SPG (and a few other hotel chains) by fax requesting a status match to my HHonors Diamond level...provided all the requested docs such as statements and copy of Elite card...it's been about 2 weeks and no responses yet. Any idea how long Marriott and SPG take to get back to customer requests of this type?
BTW, I had heard back from Prioirity Club and Sofitel...in fact within 48 hours of my requests.
BTW, I had heard back from Prioirity Club and Sofitel...in fact within 48 hours of my requests.
Nov 7, 2006 | 9:04 pm
#2
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
I have always found that I get better results when faxing papers to Marriott if I first call them and get an "attention" name on the fax. That way I know someone is looking for the fax, and I have a name to call to check and see where all the paperwork is.
You may want to give Marriott Rewards a call and see if you can actually talk to someone about getting your status matched.
Good luck.
You may want to give Marriott Rewards a call and see if you can actually talk to someone about getting your status matched.
Good luck.
Nov 8, 2006 | 5:41 am
#3
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
FWIW, I am guessing you are not intending on bringing all of your business from Hilton to Marriott since you are requesting status matches with every major hotel chain. Keep in mind that IF Marriott gives you a status match they will only do it once. This isn't SPG where they hand Gold to anybody like they did to me this year when the last time I stayed at an SPG property was January 2004.
Now if you stay over 200 nights a year at hotels then your strategy is excellent.
Now if you stay over 200 nights a year at hotels then your strategy is excellent.
Nov 9, 2006 | 7:27 pm
#4
Original Poster
Join Date: Nov 2006
Location: OC, SoCal
Programs: UA 1K MM, Hyatt Plat, SPG Gold, Marriott Plat
Posts: 380
This past year has been about 18 nites/month...or 220 nites/year.
Nov 9, 2006 | 8:34 pm
#5
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,992
marriott is slow, if you email [email protected], sometimes takes 1-3 days to get a reply!
Originally Posted by Elite VIP
After following a thread on FT about status matching, I recently contacted Marriott and SPG (and a few other hotel chains) by fax requesting a status match to my HHonors Diamond level...provided all the requested docs such as statements and copy of Elite card...it's been about 2 weeks and no responses yet. Any idea how long Marriott and SPG take to get back to customer requests of this type?
BTW, I had heard back from Prioirity Club and Sofitel...in fact within 48 hours of my requests.
BTW, I had heard back from Prioirity Club and Sofitel...in fact within 48 hours of my requests.
Nov 10, 2006 | 2:40 pm
#6
Join Date: Aug 2005
Location: MSP
Programs: Delta, Marriott, *wood
Posts: 516
SPG matched in less than 48 hours.