Just called to change a reservation and mentioned it again. They seemed unaware that there ever was a problem.

Internet Customer Service thought that they had it fixed (and it is for some) but mine is still down. After having her try it, she is talking to IT again.

I did some Reward Certificates and changes on reservations on 4/8 and since that change, I have not being able to do Look Up Reservations anymore.

Did you guys got any indication on what is the problem ?

Here is the response I got after sending an e-mail:

Dear XXXXXXX,

Thank you for contacting Marriott. We appreciate the opportunity to provide you with information. Please accept our apology for the difficulty you encountered while using the Marriott.com "Look up reservations" function. We are eager to ensure that Marriott.com is a productive part of your travel planning process and understand that it is frustrating when it does not work as expected. In order to enhance your Marriott.com experience, we recently updated certain aspects of our website. Unfortunately, this resulted in some members not being able to view their upcoming reservations. We are researching this issue and will have it corrected soon.

If you wish, we are more than happy to send a complete listing of your upcoming reservations. Please respond to this email, and we will provide the information as soon as possible. If you require additional assistance by telephone, please contact an Internet Customer Care Associate by phone at 800-932-2198, from within the United States or Canada. We are available to help you 24 hours per day, 7 days a week. For assistance with your reservation if you are outside the United States or Canada, please consult the following web address to locate the telephone number of a Marriott reservation office in your area: https://marriott.com/reservation/worldnum.mi We look forward to assisting you.

Best Regards,
Travis Norton
Marriott Internet Customer Care

I spoke to Customer Care today and they indicated that the problem with the Look up list had to to do with one of the reservations being a Ritz Rewards Redemtion in the list that is causing the list not to show. This item will be fixed next week according to them. The 'view details' issue of indiv reservation only seems to occur if name on res is different from name on rewards account. They said they are looking at fixing this as well.

Okay...that makes sense...I have about 5 reservations at the Ritz...darn...it's not worth this inconvenience

.... is everyone else still having the problem? I already emailed customer care and got the same response that others were reporting.
MarriottConcierge - any end in sight??

http://www.flyertalk.com/forum/showt...=542976&page=2

I have given up...5 weeks and no resolution shows Marriot's disregard for my business...

I can see my reservations page again...finally...now because of this insanity I had cancelled all my reservations with marriott so nothng to see anymore...LOL