Thank you very much.

Q pls...
 

I believe i posted this in the wrong forum earlier,

can we use PP with AAA/Seniors/S4B rate..?

thx

Aly, the new BBs/PPs expiring 2007 specify in Rule 11 or 12: 'Not valid with membership rates.' However, this is often unknown or ignored at many hotels ;) .

I would book the discount rate, then agree to pay the regular rate if they catch it. If the regular rate is way high, save the BB for next stay.

thanks ...
 

[QUOTE=Brendan]Aly, the new BBs/PPs expiring 2007 specify in Rule 11 or 12: 'Not valid with membership rates.' However, this is often unknown or ignored at many hotels ;) QUOTE]

agreed on the fine print, i guess i wasnt sure that S4B(stay for breaky) and senior discount (reserve under mom) was a "membership";

i will though take your advice and try and if not save the PP for next time.. ^ :D

thx Brendan.

Aly, UR welcome! De rien :)! Oui, j'ai étudié le Français á l'Université de Montréal en 1994 au cours intensif pour les Anglophones et les autre étrangers!

I would say that S4B(stay for breaky) and senior discount (reserve under mom) rates are not "membership rates," so U should be OK. Bonne chance & bon voyages!

In my experience, some properties have taken the position that offers available to the general public (most "stay for breakfast" rates for example, and other "package deals" offered on the website) are eligible for BB/PP/EE, but that a "senior rate" is a "membership rate" because it requires the person reserving to be 62+ years old (membership of sorts - most of the general public don't qualify).

Other places accept the BB/PP/EE for senior rates as well. So YMMV.

Montreal or bust...!!
 

Hey, your french is pretty good!! I see UdM worked out well for you, plus i am sure u were able to benefit from Montreals' varied night life..

thank u both, i will give it a shot..!

thx
 

thanks again,

PS: what is YMMV..?

YMMV = Your Mileage May Vary

I am still getting hassle from my local Marriott that insists that these bonus bucks /premium pounds vouchers are not entitled to points.I have only had this verbally from them so have requested that if this is indeed the case they or MR send me a full copy of the terms and conditions regarding these vouchers.I get the distinct feeling I am being fobbed off somewhat with regard to this.

The terms on the reverse of the voucher do not actually tell the customer whether they are entitled to points or not but it does say that the voucher should be treated as cash and applied to the customers final bill. So doesn't cash = points?

Does anyone else have any "rock solid" information/terms or conditions regarding the rights to MR points for these vouchers?

I am finding many grey areas when it comes to the Marriott offers and the communication from MR to hotel to customer is very poor.None of the hotels seem to be aware of the correct procedures and the customers are not informed either.Pretty poor show all round.

It's all rather frustrating :(

The easiest way to resolve your problem with getting points from using BBs and PPs would be to contact Marriott Reward's Customer Service to explain your problem and fax your bill after you call them (so you can send the fax to a particular person for faster service). I have gotten points this way when the hotel was unwilling to give them to me.

Thanks for your advice but the hotel are not even showing the total room rate on my invoice-just a small balance payment and a few incidentals for which they advise me I will get points...however it is the points due to the tune of the £100 that is not shown on my invoice that I require.

Maybe I am wrong but previous posts on this thread seem to suggest that the correct procedure is that points should be awarded.After all these are cash equivilent vouchers and not "get a free night" vouchers and should therefore be treated as such.

Coops, it should be possible for you to get a receipt with your room rate on it. I would ask Marriott for such a statement either through the Rewards CS or by calling the business number on your folio. PPs and BBs are considered cash when used to pay for hotel stays, and points should be credited for the stays.

Thanks again VA,

I'm afraid the Reward CS have inspired little confidence in me so far.Every individual has a different answer to my question.Here is the latest reply:-

Coops,

Thank you for your reply. We apologize for the frustration that you have experienced regarding this issue.

We have included the terms and conditions for the voucher in the following paragraph, however please be aware that the terms and conditions of the voucher will not indicate the inability to earn Marriott Rewards points. The terms and conditions of the Marriott Rewards program indicate the inability to earn points for non-qualifying charges. The terms and conditions for the Marriott Rewards program, specifically for earning Marriott Rewards points can be found at the following webpage, http://marriott.com/rewards/terms/earning.mi. The terms and conditions of the Marriott Rewards indicates that points are only able to be earned on qualifying charges. The usage of the voucher is a non-qualifying charge.

The terms and conditions of the voucher are as follows:

Bla Bla Bla.........


Well I've just sent them a 4th mail asking them to specifically show me the paragraph that "indicates" that the vouchers are not eligible for points.

They say that "the usuage of a voucher is a non qualifying charge".Under the MR terms and conditions the purchase of a gift voucher is a non qualifying charge.In my latest mail I have asked them how a free voucher earned from a previous paid stay can be regarded as a Marriott charge.Where I live a charge is something that is levied upon you and consequently something you end up paying for..whatever else it might be,it is not something that is given for free.

I await with baited breath as to what their next response will be :confused:

Well at last I have a result!

I have posted it here for any future Ft'er that might encounter the same problems that I have experienced.Feel free to cut and paste the Marriotts reply that I have posted below...it will probably save you a lot of frustrating time and at the same time avoid a soar head and the consequential repair bill for dents to your wall! :D

My final email:-

Dear Sir/Madam,

Thank you for your reply.

Would you kindly advise me of the paragraph under the MR terms and
conditions that "indicates" that these vouchers that were not purchased as gift certificates but in most cases handed out by Marriott for previous paid stays are not eligible for points.

Forgive me perhaps for being naive here but how can a free voucher earned
from a previous paid stay be regarded as a charge? A charge (well in England at least) is something you actually pay for.

Therefore by definition you are adding to my confusion here. I am getting
the distinct feeling with Marriott that you have a major communication problem going on and your rules are ambiguous to say the least.

Perhaps just one sentence on the back of the voucher with regard to points
illegibility would have been a good idea?

As I have already stated in previous email there is a lot of general confusion over this matter not just with your customers but also internally within the Marriott itself. I have personal experience of this from my dealings with both the hotel staff and the rewards staff and if you care to spend just 5 minutes searching the www you will see that I am by no means the only customer who has been baffled by this lack of clear guidance.

I look forward to your reply which I hope will contain something in black
and white which is more than just an "indication".


Yours Sincerely,
Coops

And the Marriott RW's reply:-

Dear Coops,

Thank you for your reply.

Please accept our apology for the frustration and confusion you have experienced while attempting to obtain information regarding our Premium Pound coupon promotion.

In an effort to provide you with the information that you are requesting, we spoke with our colleagues at the London Marriott Hotel Grosvenor Square. They have assured us that Marriott Reward points are applied to the value of the Premium Pound coupons along with the balance of your bill. Therefore, you will receive point credit for your total bill when redeeming your Premium Pound coupons.

One of our goals is to offer you, and our other guests, a site that contains a wealth of information and a set of helpful tools that you can use to plan your vacations or trips.

We have forwarded your comments to our development group. They are continually reviewing the site and looking for ways to improve it.

We welcome any additional comments that you have about the site in the future.

If we can be of further assistance, we invite you to reply to this email.

Thank you for choosing Marriott.

Regards,

Marriott Internet Customer Care

^ ^ ^ ;)