Cool! New reservation preferences!
Oct 24, 2005 | 5:49 pm
#1
Original Poster
Join Date: Jan 2005
Location: NY
Programs: Marriott Gold, UA Nobody, Hertz Gold, Avis Select
Posts: 786
Cool! New reservation preferences!
Looks like Marriott finally realized that choice is good and added a few more reservation options:
New Options:
Floor Type:
-High Floor/Low Floor/Near Elevator/NP (No Preference)
Pillow Preference:
-Foam Pillows/Extra Foam Pillows/Extra Feather Pillows/Standard Feather Pillows
Other:
-Extra Towels
-Prefer Refrigerator
Newspaper:
-USA Today/Wall Street Journal/Local Paper/NP
^ ^ ^
New Options:
Floor Type:
-High Floor/Low Floor/Near Elevator/NP (No Preference)
Pillow Preference:
-Foam Pillows/Extra Foam Pillows/Extra Feather Pillows/Standard Feather Pillows
Other:
-Extra Towels
-Prefer Refrigerator
Newspaper:
-USA Today/Wall Street Journal/Local Paper/NP
^ ^ ^
Oct 24, 2005 | 6:22 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 28,763
Interesting. High floor/low floor/near elevator have been there for a while; I never understood why "AWAY from elevator" wasn't an option and evidently it still isn't. (It is on some other websites.)
The pillow thing is a very brave move on Marriott's part. Imagine the inventory and logistics of moving feather and down pillows here and there throughout the hotel every day. Some high-end properties do this; I wonder how well Marriott will be able to execute.
The pillow thing is a very brave move on Marriott's part. Imagine the inventory and logistics of moving feather and down pillows here and there throughout the hotel every day. Some high-end properties do this; I wonder how well Marriott will be able to execute.
Oct 24, 2005 | 7:14 pm
#3
Join Date: Dec 2004
Programs: United 1K, MR Plat, SPG Plat
Posts: 804
Originally Posted by DenverBrian
Interesting. High floor/low floor/near elevator have been there for a while; I never understood why "AWAY from elevator" wasn't an option and evidently it still isn't. (It is on some other websites.)
The pillow thing is a very brave move on Marriott's part. Imagine the inventory and logistics of moving feather and down pillows here and there throughout the hotel every day. Some high-end properties do this; I wonder how well Marriott will be able to execute.
The pillow thing is a very brave move on Marriott's part. Imagine the inventory and logistics of moving feather and down pillows here and there throughout the hotel every day. Some high-end properties do this; I wonder how well Marriott will be able to execute.
Okay, the hotel only has three floors, but they are not even close to sold out. RIP...
Oct 24, 2005 | 8:16 pm
#4
Join Date: May 2004
Posts: 915
Query for Marriott Concierge
Chris,
No question, this is a leading edge enhancement to the online reservation process (and I'd bet the competition will emulate).
A win-win since it saves time on both ends inasmuch as the "virtual concierge" message can be phased out (and anyway, sometimes I received them and sometimes I didn't).
So, thanks, psychephylax for the heads-up. I just signed in and updated my profile.
Chris, I do have a question.
Do you know if that updating would be be taken into account when properties process room assignments for future bookings that are reflected in reservations (booked via marriott.com) prior to this enhancement being made available?
No question, this is a leading edge enhancement to the online reservation process (and I'd bet the competition will emulate).
A win-win since it saves time on both ends inasmuch as the "virtual concierge" message can be phased out (and anyway, sometimes I received them and sometimes I didn't).
So, thanks, psychephylax for the heads-up. I just signed in and updated my profile.
Chris, I do have a question.
Do you know if that updating would be be taken into account when properties process room assignments for future bookings that are reflected in reservations (booked via marriott.com) prior to this enhancement being made available?
Oct 25, 2005 | 5:13 am
#5
Join Date: Mar 2005
Location: St. Petersburg, FL
Programs: Bonvoy Lifetime Titanium Elite
Posts: 455
Interestingly enough, they have had those on your profile for several months, but I have yet to see a hotel that has more than the regular three. I would love to hear from anyone booking a full service that actually has those extra options listed in the reservation process.
Oct 25, 2005 | 7:17 am
#6
Join Date: Jul 2003
Location: Chicago, IL
Programs: UA 1P, AA PLT, HH Diamond, SPG PLT, MR PLT, Hertz 5*
Posts: 192
I'm not sure if it is new, but I just went to edit my personal information and there are now fields to enter your birthday. Has anyone gotten a B-day Presents from Marriott lately?
Oct 25, 2005 | 9:52 am
#7
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Originally Posted by rahmanbar
Chris,
No question, this is a leading edge enhancement to the online reservation process (and I'd bet the competition will emulate).
A win-win since it saves time on both ends inasmuch as the "virtual concierge" message can be phased out (and anyway, sometimes I received them and sometimes I didn't).
So, thanks, psychephylax for the heads-up. I just signed in and updated my profile.
Chris, I do have a question.
Do you know if that updating would be be taken into account when properties process room assignments for future bookings that are reflected in reservations (booked via marriott.com) prior to this enhancement being made available?
No question, this is a leading edge enhancement to the online reservation process (and I'd bet the competition will emulate).
A win-win since it saves time on both ends inasmuch as the "virtual concierge" message can be phased out (and anyway, sometimes I received them and sometimes I didn't).
So, thanks, psychephylax for the heads-up. I just signed in and updated my profile.
Chris, I do have a question.
Do you know if that updating would be be taken into account when properties process room assignments for future bookings that are reflected in reservations (booked via marriott.com) prior to this enhancement being made available?
This is an exciting enhancement, which should make accommodations, already available, more accessible across all our brands.
Oct 25, 2005 | 9:55 am
#8
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Originally Posted by Marriott Concierge
Because the preferences are set when the reservation is made, updates made on your profile will not affect reservations already made. If you would like to add these preferences to current reservations a call to reservations is all that is needed.
This is an exciting enhancement, which should make accommodations, already available, more accessible across all our brands.
This is an exciting enhancement, which should make accommodations, already available, more accessible across all our brands.
Oct 25, 2005 | 10:16 am
#9
Join Date: Oct 2005
Location: Lubbock TX
Programs: Sadly no longer platinum with anyone. Plain old Delta Skymiles member and Marriott Rewards member
Posts: 502
article in todays USA Today that mentions this and what other hotels are doing
Hotels getting more personal
Hotels getting more personal
Oct 25, 2005 | 4:58 pm
#10
Join Date: Jul 2002
Location: CLT
Programs: NW, Marriott, Starwood
Posts: 237
Originally Posted by jonathansullivan
Interestingly enough, they have had those on your profile for several months, but I have yet to see a hotel that has more than the regular three. I would love to hear from anyone booking a full service that actually has those extra options listed in the reservation process.
I'm staying at a full service property weekly and trust me they don't read anything in the profile - nada, zip, zero. I always send over my travel preferences and have had this information updated when it came out and have NEVER been already accommodated - I always have to ask at the desk for them to accommodate my preferences and they say oh yeah, I see that in the notes
.I don't know what more to do - my reservation submits the following notes: Corner Room, No View of Time Squar and what do you think they do??????? Every week a view of Times Square. Sometimes I just think it's the luck of the draw.
Oct 25, 2005 | 8:36 pm
#11
Join Date: Dec 2001
Location: Baltimore
Programs: US 1 Mar Plt Hertz PC
Posts: 696
Originally Posted by Marriott Concierge
Because the preferences are set when the reservation is made, updates made on your profile will not affect reservations already made. If you would like to add these preferences to current reservations a call to reservations is all that is needed.
This is an exciting enhancement, which should make accommodations, already available, more accessible across all our brands.
This is an exciting enhancement, which should make accommodations, already available, more accessible across all our brands.
Oct 25, 2005 | 9:10 pm
#12
Join Date: May 2004
Location: Bay Area (SJC/SFO)
Programs: AA 1MM, working my way back up to AS and Marriott elite status post-baby!
Posts: 1,389
Originally Posted by jasonpbyu
article in todays USA Today that mentions this and what other hotels are doing
One day, he rushed into the lobby to escape an impending rainstorm and later found his favorite bottled water with a personal note. "It turned a bad day into a good one," he says.
I noticed that the web site says it forwards the preferences to hotels reserved through Marriott.com when signed in to your account. I rarely book on Marriott.com, since I have to book all my business travel through my corporate travel agent. Does anyone know if the info will be tied to my MR number, so it can still be looked up by the hotel?
Not that it matters anyway; I'm getting "technical difficulties" errors right now when trying to save my preferences
