Simple fact
May 18, 2005 | 8:33 am
#1
Original Poster
Join Date: Sep 2004
Location: In a plane over Europe; I mean in the back of a plane over Europe !!!
Programs: HHonors, Scandic, Priority Club, Marriott, AF/KL FB, BAEC, AB TB, LH M&M
Posts: 860
Simple fact
I wish to share with you a basic discover which I agree I could have done a lot before and perhaps you FT experts always know.
The Elite Marriott numbers are staffed with good CRSs !
I never used (up to today) the dedicated Elite line for MR members. It was a mistake. The person I spoke with today was friendly, comprehensive and pointed out a few good alternatives to solve my concerns/questions. A totally different quality compared to the others I spoke with at the normal MR telephone line. I realize MR cares also for the lowest Silver member (me!).
The Elite Marriott numbers are staffed with good CRSs !
I never used (up to today) the dedicated Elite line for MR members. It was a mistake. The person I spoke with today was friendly, comprehensive and pointed out a few good alternatives to solve my concerns/questions. A totally different quality compared to the others I spoke with at the normal MR telephone line. I realize MR cares also for the lowest Silver member (me!).
May 18, 2005 | 8:27 pm
#2
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 57,028
Originally Posted by Volvic
I wish to share with you a basic discover which I agree I could have done a lot before and perhaps you FT experts always know.
The Elite Marriott numbers are staffed with good CRSs !
I never used (up to today) the dedicated Elite line for MR members. It was a mistake. The person I spoke with today was friendly, comprehensive and pointed out a few good alternatives to solve my concerns/questions. A totally different quality compared to the others I spoke with at the normal MR telephone line. I realize MR cares also for the lowest Silver member (me!).
The Elite Marriott numbers are staffed with good CRSs !
I never used (up to today) the dedicated Elite line for MR members. It was a mistake. The person I spoke with today was friendly, comprehensive and pointed out a few good alternatives to solve my concerns/questions. A totally different quality compared to the others I spoke with at the normal MR telephone line. I realize MR cares also for the lowest Silver member (me!).
I would completely agree with the sentiments also. ^
May 19, 2005 | 3:52 am
#3
Original Poster
Join Date: Sep 2004
Location: In a plane over Europe; I mean in the back of a plane over Europe !!!
Programs: HHonors, Scandic, Priority Club, Marriott, AF/KL FB, BAEC, AB TB, LH M&M
Posts: 860
And today I can saw in my MR statement the suggested solution worked fine.
May 19, 2005 | 5:37 am
#4
Join Date: Jan 2005
Location: NY
Programs: Marriott Gold, UA Nobody, Hertz Gold, Avis Select
Posts: 786
I get a warm fuzzy feeling whenever I call the Platinum line and after keying in my account number the phone is almost instanteniously answered and I am greeted by my name.
I am yet to come across something they couldn't solve.
I am yet to come across something they couldn't solve.
May 19, 2005 | 10:26 am
#5
Join Date: Sep 2003
Location: Chicago, IL, US
Posts: 2,210
Originally Posted by psychephylax
I get a warm fuzzy feeling whenever I call the Platinum line and after keying in my account number the phone is almost instanteniously answered and I am greeted by my name.
I am yet to come across something they couldn't solve.
I am yet to come across something they couldn't solve.