Simple fact
 

I wish to share with you a basic discover which I agree I could have done a lot before and perhaps you FT experts always know.
The Elite Marriott numbers are staffed with good CRSs !
I never used (up to today) the dedicated Elite line for MR members. It was a mistake. The person I spoke with today was friendly, comprehensive and pointed out a few good alternatives to solve my concerns/questions. A totally different quality compared to the others I spoke with at the normal MR telephone line. I realize MR cares also for the lowest Silver member (me!).

There's hope for all of us lowly MR silvers. :D

I would completely agree with the sentiments also. ^

And today I can saw in my MR statement the suggested solution worked fine.

I get a warm fuzzy feeling whenever I call the Platinum line and after keying in my account number the phone is almost instanteniously answered and I am greeted by my name. :D

I am yet to come across something they couldn't solve.

Ditto that. I've always gotten great service on the plat line.