Experience using BB's with Summer Sleepover
May 9, 2005 | 5:43 pm
#1
Original Poster
Join Date: May 2003
Location: forest grove, or
Posts: 32
Experience using BB's with Summer Sleepover
Well I thought I would report on my experience this last weekend using a(previously acquired of course) BB certificate with the Summer Sleepover rate. I called Marriot twice before the stay to ask, and received one confident 'yes' and one 'I don't see why not."
But when I checked out the guy, when I asked for my certificates, said 'oh, no. that is only when you pay in full with a visa, not when you use a certificate.' I asked him where it said 'in full' and he said it was just assumed. Then I called Marriott, because he was unyielding, and got a customer service person. She said the I don't see why not line. But then when I asked her to tell this to the front desk guy, she said, hold on, let me check with my supervisor. The woman she transferred me to tried to tell me that I couldn't do it, but ended up asking me dumb things, like 'are you trying to use the one that you just got on the rate?" and "Is it expired?"
I got annoyed and said, look, is there an actual policy on this or isn't there? Then when I finally gave the phone to him, he didn't talk to her in my presence, but had called her back while I waited for about 45 minutes.
Then he came out and said well she confirmed that I was right and you can't do this but I am letting you anyway so here you go. Needless to say I wasn't that grateful, seeing as though I couldn't get any straight answer and all of my time was waisted by people who seemed to be trying anything not to let me get this deal.
My questions are, is there an actual policy on this or is it deliberately vague so that individual properties can make their own decisions with individual guests? My natural problem is that how is this deal any different from any other goodies that you get with a rate? For instance, no one argues with my using Bonus Bucks as partial payment if the rate includes free dinner or tickets to a zoo or something else that has a similar monetary value, but it seems to have considerably more trouble attached when the rate includes getting another Bonus Buck. Also, I paid more for this rate that if I had just checked in at their cheapest rate, so essentially I PAID for these certificates, and they tried to yank them from me just because of the form of payment that I had used for part of it.
It seems that the only actual restrictions I can actually get from them are that it is a two night deal where you must use the visa. Other than that they have not been able to nail anything down, though this guy sure tried. I really hate this, because if they are going to have deals like this, they shouldn't try to fight with you over something that is not clear, becuase being made to feel like you are trying to get away with something is not really a fun feeling to have when you are trying to have a relaxing weekend. Also they sure have plenty of customer service people who seem to be giving the green light on this, so that puts us doubly in an awkward position.
Anyone else have any more luck getting more specific answers?
But when I checked out the guy, when I asked for my certificates, said 'oh, no. that is only when you pay in full with a visa, not when you use a certificate.' I asked him where it said 'in full' and he said it was just assumed. Then I called Marriott, because he was unyielding, and got a customer service person. She said the I don't see why not line. But then when I asked her to tell this to the front desk guy, she said, hold on, let me check with my supervisor. The woman she transferred me to tried to tell me that I couldn't do it, but ended up asking me dumb things, like 'are you trying to use the one that you just got on the rate?" and "Is it expired?"
I got annoyed and said, look, is there an actual policy on this or isn't there? Then when I finally gave the phone to him, he didn't talk to her in my presence, but had called her back while I waited for about 45 minutes.
Then he came out and said well she confirmed that I was right and you can't do this but I am letting you anyway so here you go. Needless to say I wasn't that grateful, seeing as though I couldn't get any straight answer and all of my time was waisted by people who seemed to be trying anything not to let me get this deal.
My questions are, is there an actual policy on this or is it deliberately vague so that individual properties can make their own decisions with individual guests? My natural problem is that how is this deal any different from any other goodies that you get with a rate? For instance, no one argues with my using Bonus Bucks as partial payment if the rate includes free dinner or tickets to a zoo or something else that has a similar monetary value, but it seems to have considerably more trouble attached when the rate includes getting another Bonus Buck. Also, I paid more for this rate that if I had just checked in at their cheapest rate, so essentially I PAID for these certificates, and they tried to yank them from me just because of the form of payment that I had used for part of it.
It seems that the only actual restrictions I can actually get from them are that it is a two night deal where you must use the visa. Other than that they have not been able to nail anything down, though this guy sure tried. I really hate this, because if they are going to have deals like this, they shouldn't try to fight with you over something that is not clear, becuase being made to feel like you are trying to get away with something is not really a fun feeling to have when you are trying to have a relaxing weekend. Also they sure have plenty of customer service people who seem to be giving the green light on this, so that puts us doubly in an awkward position.
Anyone else have any more luck getting more specific answers?
May 9, 2005 | 6:08 pm
#2
Suspended
Join Date: Jan 2003
Posts: 8,720
THANK YOU FOR POSTING THIS!!! ^
The response is crap and I expect Chris to give us an immediate clarification.
Moreover, like you, I already have booked a number of rates that are considerably higher using the OTP rate code and if this is not allowed with a bonus buck, then I expect similar treatment that you received as I have detrimentally relied on the earlier OK from MArriott.
Moreover, there is no qualifier, as you have noted, but even if there was, it certainly can be interpreted to mean that you must pay the "Final Amount Due" on your Visa.
As the Certs themselve state that they are treated like cash or a credit, your final amount due is paid with a Visa.
Entirely different thing if you try to split your payments among credit cards --but that is not what you -- or anyone on this board, had any intention to do, as far as I can recall.
Kindly advise of the name of this hotel and this thread should serve as a clearinghouse of any other hotels that place this sort of B.S interpretation on these rates!!
The response is crap and I expect Chris to give us an immediate clarification.
Moreover, like you, I already have booked a number of rates that are considerably higher using the OTP rate code and if this is not allowed with a bonus buck, then I expect similar treatment that you received as I have detrimentally relied on the earlier OK from MArriott.
Moreover, there is no qualifier, as you have noted, but even if there was, it certainly can be interpreted to mean that you must pay the "Final Amount Due" on your Visa.
As the Certs themselve state that they are treated like cash or a credit, your final amount due is paid with a Visa.
Entirely different thing if you try to split your payments among credit cards --but that is not what you -- or anyone on this board, had any intention to do, as far as I can recall.
Kindly advise of the name of this hotel and this thread should serve as a clearinghouse of any other hotels that place this sort of B.S interpretation on these rates!!
Last edited by bdschobel; May 10, 2005 at 5:01 pm Reason: no need to quote long previous post
May 9, 2005 | 6:15 pm
#3
Suspended
Join Date: Jan 2003
Posts: 8,720
I just printed out the T & C -- just in case -- I will need them in the future, or if they attempt to change the rules in mid-stream.
However, unlike many on this board, I also call the number that one is supposed to, when intending to use bonus bucks on the stay -- again, just in case. Did you do this, and if so, why did you not say that they were well aware of your using bonus bucks on that rate -- as it was indicated by the reservations agent -- and that they had no problem with your doing so, so the hotel cannot complain now!
However, unlike many on this board, I also call the number that one is supposed to, when intending to use bonus bucks on the stay -- again, just in case. Did you do this, and if so, why did you not say that they were well aware of your using bonus bucks on that rate -- as it was indicated by the reservations agent -- and that they had no problem with your doing so, so the hotel cannot complain now!
May 9, 2005 | 7:13 pm
#4
Original Poster
Join Date: May 2003
Location: forest grove, or
Posts: 32
It was the SeaTac Airport Marriott near Seattle. The rate was 110, which I would never pay here except for this promotion.
May 9, 2005 | 7:31 pm
#5
Join Date: Dec 2003
Location: Dexter, MI, USA
Programs: Marriott Rewards Gold, Delta SM, Southwest CP
Posts: 205
I used a bonus buck on a $104 OTP code this past weekend at the Ypsi Marriott in Michigan. The front desk clerk not only gave me no trouble, he complimented me on being smart enough to get a buck while using a buck.
The beginning of two days of outstanding service, I might add.
The beginning of two days of outstanding service, I might add.
May 9, 2005 | 10:19 pm
#6
Suspended
Join Date: Jan 2003
Posts: 8,720
Originally Posted by morganspice
It was the SeaTac Airport Marriott near Seattle. The rate was 110, which I would never pay here except for this promotion.
May 10, 2005 | 5:57 am
#7
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
http://marriott.com/specials/promoti...WT_Ref=MI_Home
Be the star of the season - bring your family to paradise this summer, then save $150 on a fabulous fall escape.
Enjoy our Stay for Breakfast Offer ... and reserve and pay with any Visa card. You'll get:
$100 Bonus Bucks coupon good for a future stay (details below)
$50 savings on a future United flight (details below)
Book online now!
Or call 1-877-MARRIOTT and mention promotional code OTP.
Plan your summer escape:
Make sure your stay includes a Friday or Saturday night
Stay and pay with any Visa card by September 5, 2005
Select from participating Marriott, JW Marriott, or Renaissance Hotels & Resorts in the USA, Canada, the Caribbean and Mexico
Save with your $100 Marriott Bonus Bucks coupon:
Good toward a future two-night stay between September 1 and December 29, 2005
1 coupon issued per room, per stay
Fly away with your $50 United savings:
Applies to any qualifying paid ticket of $225 or more
Travel on a qualifying flight between September 1 and December 15, 2005 (reserve anytime between April 15 and December 15)
Go ahead and surprise them with a Sweet Summer Special from Marriott!
2005 Marriott Sweet Summer Special Promotion Terms & Conditions
Offer valid for reservations booked after April 15, 2005 for stays from May 1 through September 5, 2005 at participating Marriott Hotels & Resorts and Renaissance Hotels & Resorts in the USA, Canada, the Caribbean and Mexico resorts. Offer valid on Stay for BreakfastSM code OTP only. Must stay over a Friday or Saturday night to get the breakfast rate. Stay for Breakfast rate includes breakfast for up to two adults and children age 12 and under listed as registered guests staying in the same room. A limited number of rooms are available; other restrictions including blackout dates apply. Offer not applicable to groups of ten rooms or more. Day of week availability may vary by hotel. Penalty for early check-out. Reserve and pay with any VISA card in order to receive one Bonus Bucks coupon and one United savings coupon. Void where prohibited. One $100 Bonus Bucks coupon and one $50 savings off United coupon issued per room, per stay. A stay is defined as consecutive night(s) spent at the same hotel, regardless of check-in/check-out activity. Bonus Bucks coupons can only be used on a future consecutive two-night paid stay at any Marriott Hotels & Resorts or Renaissance Hotels & Resorts worldwide September 1 through December 29, 2005. Bonus Bucks coupons cannot be used in conjunction with any other Marriott certificate stays. See complete terms & conditions on actual Bonus Bucks coupon. Electronic certificate is valid towards a qualifying roundtrip economy class ticket worth $225 (exclusive of taxes and fees) or more on united.com for travel between September 1 - December 15, 2005. Stays booked under this promotion are eligible for Mileage Plus Miles. In order to earn bonus miles, guests must be a member of Marriott Rewards who have elected to earn Mileage Plus miles for stays. See complete terms & conditions on actual United savings coupon. 2005 Marriott International, Inc.
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$100 Marriott Bonus Bucks Coupon Terms & Conditions
Reservation Information: Reservations MUST be made in advance by DIRECTLY calling 1-800-899-7235. Recipients should advise the reservations agent that they are using a $100 Bonus Bucks Coupon.
$100 USD Bonus Bucks Coupon is valid at any Marriott Hotels & Resorts, JW Marriott Hotels & Resorts, Renaissance Hotels & Resorts locations worldwide. This coupon is NOT VALID at Courtyard, Residence Inn, Fairfield Inn, TownePlace Suites, SpringHill Suites, Marriott Vacation Club InternationalSM or ExecuStay locations.
Must be a registered guest and a consecutive two (2) night paid stay is required. One (1) Bonus Bucks Coupon is applicable per two (2) night stay.
Credit must be established at check-in by presenting a valid form of payment as well as surrendering the $100 Bonus Bucks Coupon.
Surrender Coupon at check-in. A $100 credit per Coupon, per two-night stay will be applied towards your bill at check out. Your bill may consist of room, tax and any additional dining, spa services and/or gift shop purchases which are charged to your room.
Bonus Bucks Coupons cannot be accepted at concessions such as the gift shop, restaurants, spa etc. within the hotel. Transactions at concessions within the hotel not owned or operated by the Marriott hotels brands mentioned in item number one above are not applicable.
This Coupon is issued by and is the property of MI Fulfillment Services, LLC.
Bonus Bucks Coupons are not redeemable for cash or Marriott Gift Certificates. No change or credit will be given on any unused portion of the $100 Bonus Bucks Coupon.
Bonus Bucks Coupons are void and will not be honored if sold for cash or other consideration, or auctioned on the Internet.
Bonus Bucks Coupons may be used for all publicly listed and available room rates and packages, excluding catering, group and contract rates. Bonus Bucks Coupon cannot be used in conjunction with any other Marriott certificate stays or reservations made using a travel agency.
Bonus Bucks Coupons are not replaceable if lost, stolen, destroyed, or expired. Expiration dates cannot be modified or extended. Coupon expires on December 29, 2005.
Any tax liability, including disclosure, connected with receipt or use of this Coupon is the recipient's responsibility.
Bonus Bucks Coupons are accepted at face value in U.S. dollars. Coupons will be converted into local currency value at the hotel's current exchange rate.
PARTICIPATING PROPERTIES ARE SUBJECT TO CHANGE.
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United $50 off Electronic Certificate Terms & Conditions
Discount amount: $50 USD off a minimum fare of $225 (exclusive of taxes and fees) or more on a qualifying roundtrip flight purchased at united.com
Ticketing period: May 1, 2005 through December 15, 2005
Travel period: September 1, 2005 through December 15, 2005
Valid carrier: This discount may be applied to United, United Express and TedSM operated flights, but not to flights operated by other airlines (such as United-marketed code share and Star Alliance flights).
Valid routing: To take advantage of this discount you must travel within the domestic 50 United States, Puerto Rico, U.S. Virgin Islands and to Canada during the above travel period.
Qualifying fares: This discount may be used on published United Economy class minimum fares of $225 (exclusive of taxes and fees) or more for travel within the 50 United States, Puerto Rico, the U.S. Virgin Islands or Canada.
Restricted fares: This discount may not be used on the following fare types: United First (F,A,P) class, United Business (C,D,Z) class, internet-only fares, companion, travel industry G class, contract, bulk, convention, tour conductor, children, family plan, government, group, military, senior citizen, student, youth, infant, tour basing, Round the World, Circle the Pacific, Visit USA, or any non-published fares.
Fare rules: The published fare you qualify for depends on what class of service is available on the days you travel. Some markets may have lower fares available without the discount. You must travel roundtrip on United. Open jaw and circle trips are not allowed. This discount may not be used when you travel one-way.
Maximum number of passengers per itinerary: one
Blackout dates: November 23, 27, 28, 2005
Ticketing: You may redeem this electronic certificate on united.com only. Discount only applies when ticket is purchased on united.com using the certificate number and a credit card that has a valid U.S. billing address. Electronic certificates cannot be redeemed by calling United Airlines or your travel professional.
Fulfillment: Electronic certifications will only be delivered to a valid e-mail address.
Electronic certificate is valid towards qualifying roundtrip flight purchase of a $225 minimum fare at united.com between 12:01 am CST May 1, 2005 through 11:59 pm CST December 15, 2005 only, valid for travel through December 15, 2005.
Mileage Plus accrual: The passenger may accrue Mileage Plus miles with this discount.
Upgrades: To determine if an upgrade certificate may be used together with this discount, refer to the terms & conditions and booking class restrictions associated with each upgrade.
Changes/Refunds: The rules of the United fare you purchase will determine what changes or refunds are allowed. Any refund due is based on the amount actually paid. The electronic certificate discount may not be reapplied toward the purchase of another ticket when exchanging or refunding your original ticket, except when the original ticket qualifies for a reduced fare (guaranteed airfare rule applies). Check with United.
Important notes: Not all flights are eligible for an electronic certificate discount. In some instances you may find flights that are not electronic certificate eligible, because they have already been discounted and are less expensive than the electronic certificate eligible flights. This discount may only be applied toward the purchase of one new ticket and may not be applied to previously ticketed reservations. This e-certificate is transferable, but void if sold or bartered.
Offer subject to change without notice. Other restrictions may apply.
Be the star of the season - bring your family to paradise this summer, then save $150 on a fabulous fall escape.
Enjoy our Stay for Breakfast Offer ... and reserve and pay with any Visa card. You'll get:
$100 Bonus Bucks coupon good for a future stay (details below)
$50 savings on a future United flight (details below)
Book online now!
Or call 1-877-MARRIOTT and mention promotional code OTP.
Plan your summer escape:
Make sure your stay includes a Friday or Saturday night
Stay and pay with any Visa card by September 5, 2005
Select from participating Marriott, JW Marriott, or Renaissance Hotels & Resorts in the USA, Canada, the Caribbean and Mexico
Save with your $100 Marriott Bonus Bucks coupon:
Good toward a future two-night stay between September 1 and December 29, 2005
1 coupon issued per room, per stay
Fly away with your $50 United savings:
Applies to any qualifying paid ticket of $225 or more
Travel on a qualifying flight between September 1 and December 15, 2005 (reserve anytime between April 15 and December 15)
Go ahead and surprise them with a Sweet Summer Special from Marriott!
2005 Marriott Sweet Summer Special Promotion Terms & Conditions
Offer valid for reservations booked after April 15, 2005 for stays from May 1 through September 5, 2005 at participating Marriott Hotels & Resorts and Renaissance Hotels & Resorts in the USA, Canada, the Caribbean and Mexico resorts. Offer valid on Stay for BreakfastSM code OTP only. Must stay over a Friday or Saturday night to get the breakfast rate. Stay for Breakfast rate includes breakfast for up to two adults and children age 12 and under listed as registered guests staying in the same room. A limited number of rooms are available; other restrictions including blackout dates apply. Offer not applicable to groups of ten rooms or more. Day of week availability may vary by hotel. Penalty for early check-out. Reserve and pay with any VISA card in order to receive one Bonus Bucks coupon and one United savings coupon. Void where prohibited. One $100 Bonus Bucks coupon and one $50 savings off United coupon issued per room, per stay. A stay is defined as consecutive night(s) spent at the same hotel, regardless of check-in/check-out activity. Bonus Bucks coupons can only be used on a future consecutive two-night paid stay at any Marriott Hotels & Resorts or Renaissance Hotels & Resorts worldwide September 1 through December 29, 2005. Bonus Bucks coupons cannot be used in conjunction with any other Marriott certificate stays. See complete terms & conditions on actual Bonus Bucks coupon. Electronic certificate is valid towards a qualifying roundtrip economy class ticket worth $225 (exclusive of taxes and fees) or more on united.com for travel between September 1 - December 15, 2005. Stays booked under this promotion are eligible for Mileage Plus Miles. In order to earn bonus miles, guests must be a member of Marriott Rewards who have elected to earn Mileage Plus miles for stays. See complete terms & conditions on actual United savings coupon. 2005 Marriott International, Inc.
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$100 Marriott Bonus Bucks Coupon Terms & Conditions
Reservation Information: Reservations MUST be made in advance by DIRECTLY calling 1-800-899-7235. Recipients should advise the reservations agent that they are using a $100 Bonus Bucks Coupon.
$100 USD Bonus Bucks Coupon is valid at any Marriott Hotels & Resorts, JW Marriott Hotels & Resorts, Renaissance Hotels & Resorts locations worldwide. This coupon is NOT VALID at Courtyard, Residence Inn, Fairfield Inn, TownePlace Suites, SpringHill Suites, Marriott Vacation Club InternationalSM or ExecuStay locations.
Must be a registered guest and a consecutive two (2) night paid stay is required. One (1) Bonus Bucks Coupon is applicable per two (2) night stay.
Credit must be established at check-in by presenting a valid form of payment as well as surrendering the $100 Bonus Bucks Coupon.
Surrender Coupon at check-in. A $100 credit per Coupon, per two-night stay will be applied towards your bill at check out. Your bill may consist of room, tax and any additional dining, spa services and/or gift shop purchases which are charged to your room.
Bonus Bucks Coupons cannot be accepted at concessions such as the gift shop, restaurants, spa etc. within the hotel. Transactions at concessions within the hotel not owned or operated by the Marriott hotels brands mentioned in item number one above are not applicable.
This Coupon is issued by and is the property of MI Fulfillment Services, LLC.
Bonus Bucks Coupons are not redeemable for cash or Marriott Gift Certificates. No change or credit will be given on any unused portion of the $100 Bonus Bucks Coupon.
Bonus Bucks Coupons are void and will not be honored if sold for cash or other consideration, or auctioned on the Internet.
Bonus Bucks Coupons may be used for all publicly listed and available room rates and packages, excluding catering, group and contract rates. Bonus Bucks Coupon cannot be used in conjunction with any other Marriott certificate stays or reservations made using a travel agency.
Bonus Bucks Coupons are not replaceable if lost, stolen, destroyed, or expired. Expiration dates cannot be modified or extended. Coupon expires on December 29, 2005.
Any tax liability, including disclosure, connected with receipt or use of this Coupon is the recipient's responsibility.
Bonus Bucks Coupons are accepted at face value in U.S. dollars. Coupons will be converted into local currency value at the hotel's current exchange rate.
PARTICIPATING PROPERTIES ARE SUBJECT TO CHANGE.
Back To Top
United $50 off Electronic Certificate Terms & Conditions
Discount amount: $50 USD off a minimum fare of $225 (exclusive of taxes and fees) or more on a qualifying roundtrip flight purchased at united.com
Ticketing period: May 1, 2005 through December 15, 2005
Travel period: September 1, 2005 through December 15, 2005
Valid carrier: This discount may be applied to United, United Express and TedSM operated flights, but not to flights operated by other airlines (such as United-marketed code share and Star Alliance flights).
Valid routing: To take advantage of this discount you must travel within the domestic 50 United States, Puerto Rico, U.S. Virgin Islands and to Canada during the above travel period.
Qualifying fares: This discount may be used on published United Economy class minimum fares of $225 (exclusive of taxes and fees) or more for travel within the 50 United States, Puerto Rico, the U.S. Virgin Islands or Canada.
Restricted fares: This discount may not be used on the following fare types: United First (F,A,P) class, United Business (C,D,Z) class, internet-only fares, companion, travel industry G class, contract, bulk, convention, tour conductor, children, family plan, government, group, military, senior citizen, student, youth, infant, tour basing, Round the World, Circle the Pacific, Visit USA, or any non-published fares.
Fare rules: The published fare you qualify for depends on what class of service is available on the days you travel. Some markets may have lower fares available without the discount. You must travel roundtrip on United. Open jaw and circle trips are not allowed. This discount may not be used when you travel one-way.
Maximum number of passengers per itinerary: one
Blackout dates: November 23, 27, 28, 2005
Ticketing: You may redeem this electronic certificate on united.com only. Discount only applies when ticket is purchased on united.com using the certificate number and a credit card that has a valid U.S. billing address. Electronic certificates cannot be redeemed by calling United Airlines or your travel professional.
Fulfillment: Electronic certifications will only be delivered to a valid e-mail address.
Electronic certificate is valid towards qualifying roundtrip flight purchase of a $225 minimum fare at united.com between 12:01 am CST May 1, 2005 through 11:59 pm CST December 15, 2005 only, valid for travel through December 15, 2005.
Mileage Plus accrual: The passenger may accrue Mileage Plus miles with this discount.
Upgrades: To determine if an upgrade certificate may be used together with this discount, refer to the terms & conditions and booking class restrictions associated with each upgrade.
Changes/Refunds: The rules of the United fare you purchase will determine what changes or refunds are allowed. Any refund due is based on the amount actually paid. The electronic certificate discount may not be reapplied toward the purchase of another ticket when exchanging or refunding your original ticket, except when the original ticket qualifies for a reduced fare (guaranteed airfare rule applies). Check with United.
Important notes: Not all flights are eligible for an electronic certificate discount. In some instances you may find flights that are not electronic certificate eligible, because they have already been discounted and are less expensive than the electronic certificate eligible flights. This discount may only be applied toward the purchase of one new ticket and may not be applied to previously ticketed reservations. This e-certificate is transferable, but void if sold or bartered.
Offer subject to change without notice. Other restrictions may apply.
Last edited by socrates; May 10, 2005 at 6:00 am
May 10, 2005 | 6:27 am
#8
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
And the nice thing is, you only have to stay 1 night to get the $100 BB. To use the BB you have to stay at least 2 nights. This is especially nice since I am 1 night short for my mega bonus offer which expires at the end of the month.
Last edited by bdschobel; May 10, 2005 at 7:09 am Reason: no need to quote long previous post
May 10, 2005 | 9:34 am
#9
Suspended
Join Date: Apr 2005
Posts: 225
Originally Posted by ondeadlin
I used a bonus buck on a $104 OTP code this past weekend at the Ypsi Marriott in Michigan. The front desk clerk not only gave me no trouble, he complimented me on being smart enough to get a buck while using a buck.
The beginning of two days of outstanding service, I might add.
The beginning of two days of outstanding service, I might add.
May 10, 2005 | 12:58 pm
#10
Join Date: Sep 2001
Location: fort worth, tx AA Gold,Best Western-Diamond, HH- Gold, Marriott-Silver
Posts: 2,737
Originally Posted by NJUPINTHEAIR
THANK YOU FOR POSTING THIS!!! ^
The response is crap and I expect Chris to give us an immediate clarification.
Kindly advise of the name of this hotel and this thread should serve as a clearinghouse of any other hotels that place this sort of B.S interpretation on these rates!!
The response is crap and I expect Chris to give us an immediate clarification.
Kindly advise of the name of this hotel and this thread should serve as a clearinghouse of any other hotels that place this sort of B.S interpretation on these rates!!
This is obviously a promotion geared to earn Visa money as well as Marriott. Visa is only paid when charges are processed.
I know from past experience that hotels have allowed you to use BB's on promotions that earn BB's and pay the difference with the Promo card. However, that does not mean that they were right and the clerk in the OP was wrong. They are mearly two different interpretation of the same rules.
Most people do not use the BB's according to their T&C's, so we expect that the T&C's of other promos will be loosely interpreted in the favor of the customer also.
May 10, 2005 | 4:26 pm
#11
Original Poster
Join Date: May 2003
Location: forest grove, or
Posts: 32
Originally Posted by wldtrvlr
I disagree that this is a BS interperation. It seems to be a very legitimate interpretation of the terms and conditions. As Socrates posted the T&C clearly state that you must reserve and PAY with Visa.
This is obviously a promotion geared to earn Visa money as well as Marriott. Visa is only paid when charges are processed.
I know from past experience that hotels have allowed you to use BB's on promotions that earn BB's and pay the difference with the Promo card. However, that does not mean that they were right and the clerk in the OP was wrong. They are mearly two different interpretation of the same rules.
Most people do not use the BB's according to their T&C's, so we expect that the T&C's of other promos will be loosely interpreted in the favor of the customer also.
This is obviously a promotion geared to earn Visa money as well as Marriott. Visa is only paid when charges are processed.
I know from past experience that hotels have allowed you to use BB's on promotions that earn BB's and pay the difference with the Promo card. However, that does not mean that they were right and the clerk in the OP was wrong. They are mearly two different interpretation of the same rules.
Most people do not use the BB's according to their T&C's, so we expect that the T&C's of other promos will be loosely interpreted in the favor of the customer also.
May 10, 2005 | 6:00 pm
#12
Join Date: Jan 2005
Location: Los Angeles, CA
Programs: Marriott Platinum, HH Diamond, BW Diamond Select
Posts: 469
If anyone have the clear answer, but let us know. I would also like to use a BB (from the Buick promotion) for a Summer Sleepover stay.
May 10, 2005 | 6:51 pm
#13
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Originally Posted by lasnowgirl
If anyone have the clear answer, but let us know. I would also like to use a BB (from the Buick promotion) for a Summer Sleepover stay.
May 10, 2005 | 6:58 pm
#14
Suspended
Join Date: Jan 2003
Posts: 8,720
That is why if you were to actually follow the T & C of the Bonus Bucks and book the reservation thru the number they say you should call re the Bonus Bucks, and it is booked, they cannot say that they were unaware that you were going to use the bucks with that rate.
Moreover, their booking such a rate with the bonus bucks is ipso facto proof that Marriott permitted use of a bonus bucks with the OTP Visa promotion.
Moreover, the bonus bucks can be used towards items not initally covered by the OTP rate and therefore, Wrldtravlers argument is flawed.
Finally, as Morgan pointed out above, the T & C of the OTP promotion do NOT say that you cannot use other items to decrease your bill; heck it does not even state that you must bay the final amount due with a Visa card, only that a Visa card is to be used in settling your bill. Therefore, the interpretation given by the Sea-Tac desk jockey is fatally flawed.
Moreover, their booking such a rate with the bonus bucks is ipso facto proof that Marriott permitted use of a bonus bucks with the OTP Visa promotion.
Moreover, the bonus bucks can be used towards items not initally covered by the OTP rate and therefore, Wrldtravlers argument is flawed.
Finally, as Morgan pointed out above, the T & C of the OTP promotion do NOT say that you cannot use other items to decrease your bill; heck it does not even state that you must bay the final amount due with a Visa card, only that a Visa card is to be used in settling your bill. Therefore, the interpretation given by the Sea-Tac desk jockey is fatally flawed.
May 10, 2005 | 8:27 pm
#15
Original Poster
Join Date: May 2003
Location: forest grove, or
Posts: 32
The problem with using it on my next stay is that promotions like this generate business that wouldn't have existed without it. Thus I stayed at the hotel only because of this deal. It says pay with Visa but it does not say how much. Pay with Visa I did. This devil has many advocates for some reason.