Courtyard Eugene
Dec 6, 2004 | 7:38 am
#1
Original Poster
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 986
Courtyard Eugene
Last night I found out something interesting. Apparently upgrades to the 4 suites here are only given to Platinums staying for one night only 
Any other properties do this? Why? The front desk agent replied "In house policy". So now I find out why I have not received this "upgrade" after 30+ nights at this property this year as a Platinum 
maybe I should book each night as a one night stay?......Any ideas/suggestions? Thanks in advance, your replies will help in my letter to the GM!
Any other properties do this? Why? The front desk agent replied "In house policy". So now I find out why I have not received this "upgrade" after 30+ nights at this property this year as a Platinum maybe I should book each night as a one night stay?......Any ideas/suggestions? Thanks in advance, your replies will help in my letter to the GM!
Dec 7, 2004 | 12:19 pm
#2
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Property is trying to protect its suite inventory. This has become even easier for the properties this year because MR, in the wisdom of those who run the program, decided to specifically exclude suites from the upgrade program. This is not to say, however, that certain properties won't upgrade a plat depending on availabiltity and other variables including front desk staff. The new rule has, thus, made suite upgrades entirely at the option of the property, and some properties graciously provide suites to plats. It also wouldn't surprise me if there is some unofficial MR policy encouraging properties to provide suite upgrades to plats because a number of posters, including myself, have noted that in our real-world experiences, we continue to receive suite upgrades, on occasion. (For me, no less often or more often than before the rule change.)
As to the particular property you stay at, I would have a polite, non-confrontational conversation with the manager, pointing out the volume of your business at that property, and asking him/her to waive their normal rule. Good luck; you deserve that available suite.
As to the particular property you stay at, I would have a polite, non-confrontational conversation with the manager, pointing out the volume of your business at that property, and asking him/her to waive their normal rule. Good luck; you deserve that available suite.
Last edited by ohmark; Dec 7, 2004 at 1:48 pm
Jan 7, 2005 | 4:04 pm
#3
Original Poster
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 986
Thanks for the suggestion, however.....
Originally Posted by ohmark
Property is trying to protect its suite inventory. This has become even easier for the properties this year because MR, in the wisdom of those who run the program, decided to specifically exclude suites from the upgrade program. This is not to say, however, that certain properties won't upgrade a plat depending on availabiltity and other variables including front desk staff. The new rule has, thus, made suite upgrades entirely at the option of the property, and some properties graciously provide suites to plats. It also wouldn't surprise me if there is some unofficial MR policy encouraging properties to provide suite upgrades to plats because a number of posters, including myself, have noted that in our real-world experiences, we continue to receive suite upgrades, on occasion. (For me, no less often or more often than before the rule change.)
As to the particular property you stay at, I would have a polite, non-confrontational conversation with the manager, pointing out the volume of your business at that property, and asking him/her to waive their normal rule. Good luck; you deserve that available suite.
As to the particular property you stay at, I would have a polite, non-confrontational conversation with the manager, pointing out the volume of your business at that property, and asking him/her to waive their normal rule. Good luck; you deserve that available suite.
) happened. So after much thought, motivation, and conversations with our corporate travel contact, goodbye Marriott, hello HHonors! I was upgraded on my very first night, we worked out a nice corporate rate at the Eugene Hilton and will be directing our corporate and hospital traffic to Hilton. So, After over 40 nights with you this year myself and a huge number of other employee nights (we are the largest hospital in Eugene, and over 25,000 corporate employees).....I can only say,Sorry, we gave you a chance.....
