Customer Service Mistake
May 25, 2004 | 9:25 am
#1
Original Poster
Join Date: May 2004
Programs: Marriott- Platinum, US Airways- Chairmans Preferred
Posts: 120
Question on Customer Service Error with Points
If a rep accidently post a significant amount of points in error, can those points be reversed? Or would I be able to keep them?
Last edited by JuniorPhatFarm; May 25, 2004 at 2:10 pm
May 25, 2004 | 5:55 pm
#2
Join Date: Sep 2003
Location: Cut Off, LA,
Programs: -- DL DM, MR Lifetime TE, HH Diamond, National Something???
Posts: 618
Good recovery (editing) from your original post. 
Anyway, my opinion is that if it is a honest mistake by the Marriott rep (I am sure that it is), then you should not be allowed to keep the points. It would be interesting if you quickly use the points (not advocating this) to see how Marriott would be able to get the points back.
Anyway, my opinion is that if it is a honest mistake by the Marriott rep (I am sure that it is), then you should not be allowed to keep the points. It would be interesting if you quickly use the points (not advocating this) to see how Marriott would be able to get the points back.
May 25, 2004 | 6:31 pm
#3
Original Poster
Join Date: May 2004
Programs: Marriott- Platinum, US Airways- Chairmans Preferred
Posts: 120
Originally Posted by Lane412000
Good recovery (editing) from your original post. Anyway, my opinion is that if it is a honest mistake by the Marriott rep (I am sure that it is), then you should not be allowed to keep the points. It would be interesting if you quickly use the points (not advocating this) to see how Marriott would be able to get the points back.
Anyway, my opinion is that if it is a honest mistake by the Marriott rep (I am sure that it is), then you should not be allowed to keep the points. It would be interesting if you quickly use the points (not advocating this) to see how Marriott would be able to get the points back.I was wondering the same if I used it up quickly, what would happen? They just can't put a negative amount on my account can they? Suspend my account? Would be helpful if someone on the inside (Marriott) can shed some light.