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-   -   Customer Service Mistake (https://www.flyertalk.com/forum/marriott-rewards/324090-customer-service-mistake.html)

JuniorPhatFarm May 25, 2004 9:25 am

Question on Customer Service Error with Points
 
If a rep accidently post a significant amount of points in error, can those points be reversed? Or would I be able to keep them?

Lane412000 May 25, 2004 5:55 pm

Good recovery (editing) from your original post. :p Anyway, my opinion is that if it is a honest mistake by the Marriott rep (I am sure that it is), then you should not be allowed to keep the points. It would be interesting if you quickly use the points (not advocating this) to see how Marriott would be able to get the points back.

JuniorPhatFarm May 25, 2004 6:31 pm


Originally Posted by Lane412000
Good recovery (editing) from your original post. :p Anyway, my opinion is that if it is a honest mistake by the Marriott rep (I am sure that it is), then you should not be allowed to keep the points. It would be interesting if you quickly use the points (not advocating this) to see how Marriott would be able to get the points back.

Thanks Lane...The more I thought about it, I just figured to shorten it up.
I was wondering the same if I used it up quickly, what would happen? They just can't put a negative amount on my account can they? Suspend my account? Would be helpful if someone on the inside (Marriott) can shed some light.


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