Where can I find the expiration date of the points on my newly combined account? It is based on when I last earned Marriott points, when I last earned Starwood points, or when I combined the accounts?

I guess not quite ready.....

Thank you for taking the time to reach out to Marriott Customer Care in regards to your travel package.

We know that our guests were advised that the blackout period for travel packages is over and to send in their requests for downgrade. Unfortunately, we have encountered some further systems issues that are not allowing us to currently process the requests to downgrade a travel package certificate. Your patience as we work to correct the systems issues is greatly appreciated.

At this time, we do not have a time frame for when we expect to be able to process the requests. We are asking guests to allow 5 to 10 business days, and to resubmit their requests at a later date. Should you have an upcoming stay in the next 4 to 8 weeks that you had hoped to attach the certificate to, or for further help and inquiry, please reach out to our Loyalty Specialists by phone at 800-450-4442. Please be aware, we are experiencing a large volume of calls due to the loyalty merge, and has created some longer than normal hold times. Some of the systems issues are also impacting our ability to view and update guest accounts. We apologize for any inconvenience this may create.

Once again, we appreciate your patience as we continue to work to bring you the service that you deserve. We thank you for your loyalty to Marriott and SPG.

We look forward to hosting you soon!

Safe travels,

It is now my expectations to only be able to log in into my account on the 4th try. It has been consistent over the last several days that only the 4th time will get me in. No idea why.

I have tried a couple of times to merge my accounts, but after logging into both successfully and hitting the Combine button, nothing - bounced back to square one in-merged.

My SPG numbers look lower than expected, but I can't tell whether that's from the "missing" details from late July/August or the double credit promo nights via SPG earlier this year not passing through?

Nothing good comes from merging, so no great loss.

It is a glorified name for your regular front line reps who has absolutely NO power to resolve anything without engage supervisors who in most cases, unfortunately, often are either equally incompetent / unwilling to find a solution. Rare occasions you would get a rep / supervisor who is willing to try but, very rarely.

Hold time? Unless you call at 7:30am est else be prepared to spend anywhere 30 to 90 min before an associate would pick up the phone. Or you can get very very very lucky that your call arrives right after a slot is opened when someone just hang up, Based on a conversation with a rep, calls are constantly routed thru the network searching for open slots. As soon as a customer hang up to open a slot, next call would be in with that few seconds.

So either you can be by your desk with a speaker phone or plan to call really early (or in the late late night), or count on being very lucky - calling into Marriott has been a very frustrating experience, especially if you have real urgent issues that require handling - because now the Mr. Marriott's Office phone access is being cut off, so now any escalating handling has only one channel - thru Snail Mail. Just how escalating (and speedy) that can get?

I have OCD so I want my merge to happen even though I know it doesn't matter. I have tried about 10 times so far on two browsers. Maybe I should go do some actual work now instead of messing around with this!?

I feel better now. I went to a fresh browser (my phone) and logged in. I made sure to follow instructions and not let the login info auto-fill. It worked fine. I am one now. Back to work now! #OCD

After 3 days of not being able to combine them on my desk top (using Chrome) I did it on my phone as you suggested. It took 4 tries but it looks like it worked! I say "looks like" because the accounts are all merged on my phone. But when I log in on my desk top it still has only my Marriott points and reservations. Hopefully it all catches up soon.

Thanks for the suggestion!

Just a DP for you, my marriott account become the PPE today as it should be, but the linked spg account doesn't change yet . Another proof of marriott's terrible IT.

Didn't know if the stays during this period would correctly enter, since none of them (both spg and marriott stays) are booked.

Same for me. But at least if you can show the Marriott status as PPE it helps prove that you're legit. Hopefully it won't take long to appear on the SPG side also.

Are you accounts "Linked" or "Merged" though? PPE will not show on the SPG side until you fully "merge" your accounts as this wasn't a SPG status.