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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Marriott | Rewards (https://www.flyertalk.com/forum/marriott-rewards-427/)
-   -   Status Change on App Today (https://www.flyertalk.com/forum/marriott-rewards/1925901-status-change-app-today.html)

Jordan D Aug 21, 2018 9:25 am
Mine has gone from Platinum to Platinum Premier Elite ... which is right as I had 140+ nights in 2017 ... however I also had 20k USD+ spend, so it should be PPA+A. Call to Marriott to rectify?

xar Aug 21, 2018 9:45 am
Originally Posted by Jordan D (Post 30110404)
Mine has gone from Platinum to Platinum Premier Elite ... which is right as I had 140+ nights in 2017 ... however I also had 20k USD+ spend, so it should be PPA+A. Call to Marriott to rectify?
unless you are in a hurry to book a stay or have a chat with your ambassador, i suggest you give till the of end Aug for all the dust to settle.

Jordan D Aug 21, 2018 10:22 am
Originally Posted by xar (Post 30110518)
unless you are in a hurry to book a stay or have a chat with your ambassador, i suggest you give till the of end Aug for all the dust to settle.
I'm currently making 1-2 stays/week for work, but materially won't be important until travelling for leisure with my wife later on in the autumn, so will wait for the dust to settle then.

MileageGoblin Aug 21, 2018 10:44 am
Originally Posted by xar (Post 30101230)
Given my background in IT, do give at least a week for them to sort out all these teething issues. This is like performing brain surgery on a patient that is fully conscious.
Good analogy. I'd also say the doctors appear to have been brain dead in their planning... nor did they stay in a HIE last night...

Alohashirt Aug 21, 2018 11:14 am
Mine said Platinum yesterday and downgraded to Gold today. I had Gold through AMEX Platinum card, but I also have stayed 48 nights so far this year. Figured they just went ahead and gave me Platinum because I was only two nights short and have 10 nights booked in the next two months.

My next stay is three nights. I'm wondering if they'll let me into the lounge on Day #3 or just keep me out.

CCIE_Flyer Aug 21, 2018 11:24 am
Originally Posted by Alohashirt (Post 30111005)

My next stay is three nights. I'm wondering if they'll let me into the lounge on Day #3 or just keep me out.
The hotel may well do something for you out of kindness/good PR sense, but the general consensus has always held that status doesn't change until you've checked out and the nights have posted. I once not too long ago (last year or the one before, can't recall) checked into a room like one night short of Plat in SPG and stayed for two or three weeks. Only got the points/benefits of Gold for the entire stay (not surprisingly).

CCIE_Flyer Aug 21, 2018 11:33 am
Originally Posted by AdeAhmed (Post 30109973)

perhaps its being updated/corrected in batches?
Almost certainly, yes. They could be applying scripts according to a range of membership numbers, by last name - impossible to tell. But a batch approach makes good sense, and ultimately everything will level out (with perhaps the odd unicorn that slips through here and there).

Ceres Aug 21, 2018 11:54 am
I had ambassador yesterday. (which not enough spend) Gone today. However it says I need another X in spend and it has my nights only as butt in bed nights with does not count my rollover nights .

They don't count those?

AdeAhmed Aug 22, 2018 9:04 pm
im still platinum at both sides...

ermen Aug 22, 2018 10:03 pm
I thought that legacy Marriott Golds (irrespective of whether it was status matched or not) should map over to new Platinum Elite?

Where was it in the T&C that status matched legacy Marriott golds only get mapped as new Marriott Golds?

KDB23 Aug 22, 2018 10:31 pm
[QUOTE=lexdevil;30099306]Mine also reads "Platinum Elite," but when I click on my name in the upper right hand corner of the screen, I get this:
https://cimg1.ibsrv.net/gimg/www.fly...63719567e8.pngThe opposite happened to me. I have screenshots indicating I was PPE w/Ambassador a few days ago. Which is correct as I’ve been PPE (previously unpublished) for the last 3 years. Today I was downgraded to PPE only. Not sure why my ambassador status disappeared and why it shows my platinum years at 3 when it should be 7. On a side note, the hotel I’m currently in today shows basic platinum in their system.

dtman85 Aug 22, 2018 11:49 pm
[QUOTE=KDB23;30118319]
Originally Posted by lexdevil (Post 30099306)
Mine also reads "Platinum Elite," but when I click on my name in the upper right hand corner of the screen, I get this:
https://cimg1.ibsrv.net/gimg/www.fly...63719567e8.pngThe opposite happened to me. I have screenshots indicating I was PPE w/Ambassador a few days ago. Which is correct as I’ve been PPE (previously unpublished) for the last 3 years. Today I was downgraded to PPE only. Not sure why my ambassador status disappeared and why it shows my platinum years at 3 when it should be 7. On a side note, the hotel I’m currently in today shows basic platinum in their system.
Same issue here too. I hope they fix all their issues soon.

CCIE_Flyer Aug 22, 2018 11:53 pm
I have legacy SPG Ambassador this year and it has ghosted in and out of the combined account on the website (and I think the app too, but can't be certain it ever reflected Ambassador with all that's been going on since Saturday).

C17PSGR Aug 22, 2018 11:57 pm
[QUOTE=KDB23;30118319]
Originally Posted by lexdevil (Post 30099306)
Mine also reads "Platinum Elite," but when I click on my name in the upper right hand corner of the screen, I get this:
https://cimg1.ibsrv.net/gimg/www.fly...63719567e8.pngThe opposite happened to me. I have screenshots indicating I was PPE w/Ambassador a few days ago. Which is correct as I’ve been PPE (previously unpublished) for the last 3 years. Today I was downgraded to PPE only. Not sure why my ambassador status disappeared and why it shows my platinum years at 3 when it should be 7. On a side note, the hotel I’m currently in today shows basic platinum in their system.
Besides being a PPE, did you also have an ambassador as a legacy Marriott? I had both unpublished and, like you, I had the ambassador info and it changed tonight to just PPE. It doesn't matter since I suppose I can still call my ambassador. Based on a lot of people seeing the ambassador logo who didn't have it or qualify, I suspect they may have initially converted everyone to have that logo, and now gone backwords for everyone -- both approaches being overbroad.

lexdevil Aug 23, 2018 12:52 am
[QUOTE=C17PSGR;30118493]
Originally Posted by KDB23 (Post 30118319)
[left]
Besides being a PPE, did you also have an ambassador as a legacy Marriott? I had both unpublished and, like you, I had the ambassador info and it changed tonight to just PPE. It doesn't matter since I suppose I can still call my ambassador. Based on a lot of people seeing the ambassador logo who didn't have it or qualify, I suspect they may have initially converted everyone to have that logo, and now gone backwords for everyone -- both approaches being overbroad.
I have been Plat or better for 12 years (I think PP for 8), but I was not part of the concierge pilot. My PP+ Ambassador was clawed back on the app today, though the website still shows it. Super frustrating, given that I have spent $36K at Marriotts this year. It's pretty clear they are just calculating spend off of base points earned, which does not include the majority of the rooms I pay for. I should hit $20K by Marriott's calculations before the end of the year, but I'm still a bit salty.


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