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My SPG account converted into a new marriott account (eventhough they were linked prior to merge). anyone else have a similar issue?
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Originally Posted by zagguru
(Post 30100184)
My SPG account converted into a new marriott account (eventhough they were linked prior to merge). anyone else have a similar issue?
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I'm having the same issue as well.
Before the merge, I made a booking with my SPG account (linked to Marriott). After the merge, my SPG account got converted into a new Marriott account. The booking isn't showing up on my old Marriott account. Really hope they fix this so I don't have to phone Marriott. |
Originally Posted by mr_moon
(Post 30100083)
Same as a lot of others. I was Marriott Platinum and was fully under the impression I would become a Planimum Premier. But it's only showing as Platinum Elite.
I suspect I will need to refresh my desktop browser to see same on full site. |
Same here. I see platinum on my account, when I should be PP, due to complete my platinum status challenge last Spring :rolleyes:.
Also, AMEX haven't deposit my SPG points into SPG account, and it seems they didn't migrate to my Marriott account (be fair, it's only 127 points :D) |
Why is everyone here surprised that their SPG/Marriott accounts haven't merged even if they were previously linked ?
SPG/Marriott made it very clear that the user/member will have to log-in and manually request this, even if linked, for it to take place. We will be receiving a link in the next days which allows both accounts to be merged. |
https://cimg6.ibsrv.net/gimg/www.fly...21d86c48a8.jpg
This my cousin account show how much he spend nothing in my account ! Any idea ? |
I downloaded the new, blue (!), app and it correctly shows me as PP. Now I am just waiting for the e-mail to link accounts and select my PP gifts (SNAs).
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My current status in both apps is displaying correctly but the SPG app is saying that I need another X more nights to retain Platinum Elite even though I hit the 25 stay requalification criteria before the merger, which should give me PE until end of 2020. The app also doesn’t recognize that I am SPG Lifetime Gold. It says that my next goal is Lifetime Silver. I wont panic just yet as I expect lots of fixes to come once the dust settles. |
Marriott Plat -> Plat
I've updated the App (now w/ blue icon) and it still shows Platinum instead of Platinum Premier. Same thing happens logging in to the desktop. Also, when I tried to log in to the SPG site with my old SPG credentials I was told that I had to use a new membership number (starting with '1'). So now I have two landing pages which look almost identical, except one shows my Marriott balance and the other shows my SPG account. Neither of them has me as Plat Premier though?!? |
Originally Posted by jamflyer
(Post 30100528)
If you upgrade the app (to blue logo), you should see your updated status. Under the old app (red logo) I was seeing same as you.
I suspect I will need to refresh my desktop browser to see same on full site. |
Originally Posted by yurtripper
(Post 30100796)
Marriott Plat -> Plat
I've updated the App (now w/ blue icon) and it still shows Platinum instead of Platinum Premier. Same thing happens logging in to the desktop. Also, when I tried to log in to the SPG site with my old SPG credentials I was told that I had to use a new membership number (starting with '1'). So now I have two landing pages which look almost identical, except one shows my Marriott balance and the other shows my SPG account. Neither of them has me as Plat Premier though?!? I'm showing as Plat but also separate box saying LTPP on the site, I figure some batch reconciliation process hasn't run yet and when it does my status will be promoted from Plat -> Plat Premier in the app and on the site. |
Wife is listed as ambassador which is a surprise. She's no where near 20k USD for last year or this year.
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Make sure your deleting the old app and re-installing the latest Android/iOS version. Youll know you have the “post-merger” version if the Marriott logo is blue instead of red. Youll get your current status as well as spend info (if you exceed the 75 nights). |
When will our 2018 nights combine? Anything we need to do to initiate that? |
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