Unable to Sign In
May 15, 2018 | 4:19 pm
#1
Original Poster
Join Date: Apr 2014
Programs: UA Gold (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 923
Unable to Sign In
Are others getting this message when signing in? Maybe they are finally fixing lifetime points…
Unable to Sign In
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May 15, 2018 | 5:01 pm
#2
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,692
I logged in fine.
I doubt they would take it down for planned maintenance during evening/later evening hours in peak US/Europe time zones.
I'm guessing an outage, now recovered, and that's standard "out of order" language.
I doubt they would take it down for planned maintenance during evening/later evening hours in peak US/Europe time zones.
I'm guessing an outage, now recovered, and that's standard "out of order" language.
May 16, 2018 | 6:55 am
#3
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 11,458
IME, the Marriott login function can be wonky on the new site.
If you are trying to login using the small window on the upper right corner of the main page, it will sometimes indicate unable to sign in.
If so, click on the menu "hamburger" on the top left, and select "login" or "my account" from there (I have seen both terms).
It takes you to a dedicated login page, which has always worked for me.
If you are trying to login using the small window on the upper right corner of the main page, it will sometimes indicate unable to sign in.
If so, click on the menu "hamburger" on the top left, and select "login" or "my account" from there (I have seen both terms).
It takes you to a dedicated login page, which has always worked for me.
May 16, 2018 | 1:37 pm
#4
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
It happened to me a few days ago. Live chat window opened as I was attempting to sign in multiple times. As it turned out,they were updating their system and no longer allowed the same email to be associated with 2 MR accounts. Once they changed one of the accounts to a different email address,all has been fine.
SPG did a similar thing a while back,so perhaps they are readying to complete the merge of the accounts
SPG did a similar thing a while back,so perhaps they are readying to complete the merge of the accounts