Reservation "In Progress"
Feb 15, 2018 | 9:37 pm
#1
Original Poster
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
Reservation "In Progress"
If there is a master thread about website "updates" or glitches, I apologize...this is a new one this week.
Twice now. JW Cabo and JW Cancun, the day of arrival the reservation has switched to "in progress" before check in-and I am unable to view it anymore. I can see the preview-showing location and dates. But cannot open anything to confirm rates or room type. Today it was especially important because Cancun was having trouble with a travel package. They removed the certificate and took out 180k points. I had that reversed after 20 mins on the phone. I only saw this when an email came through about a deduction from my MR account.
Bizarre, annoying and not customer friendly. If I am doing something wrong, tell me. But, I have tried two browsers. There are no buttons to click. Just shows date, location and in progress.
Twice now. JW Cabo and JW Cancun, the day of arrival the reservation has switched to "in progress" before check in-and I am unable to view it anymore. I can see the preview-showing location and dates. But cannot open anything to confirm rates or room type. Today it was especially important because Cancun was having trouble with a travel package. They removed the certificate and took out 180k points. I had that reversed after 20 mins on the phone. I only saw this when an email came through about a deduction from my MR account.
Bizarre, annoying and not customer friendly. If I am doing something wrong, tell me. But, I have tried two browsers. There are no buttons to click. Just shows date, location and in progress.
