Lifetime points low??
Feb 10, 2018, 7:35 am
#1
Original Poster
Join Date: Jun 2017
Location: nomad
Programs: UA, Marriwood, Hyatt
Posts: 25
Lifetime points low??
Logged on and found that suddenly my lifetime points are over 200,000 lower. Has this happened to anyone else??
Feb 10, 2018, 8:07 am
#2
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
Are you just taking a poll? Put me down as No. 
If you want to know what happened, I suggest you call Marriott and ask.
If you want to know what happened, I suggest you call Marriott and ask.
Feb 10, 2018, 8:50 am
#3
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Did you by any chance transfer points out of your account into a relative or friend's account?
Feb 10, 2018, 8:53 am
#4
Original Poster
Join Date: Jun 2017
Location: nomad
Programs: UA, Marriwood, Hyatt
Posts: 25
Feb 10, 2018, 8:58 am
#5
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
I just checked. I was over 800k and 500+ nights. I have 513 nights but am now under 800k. I don't remember the exact number, but somehow 50-100k lower than last time I looked.
Did Marriott give you a reason? I wonder if there was some kind of correction, as I don't really track LT points during the year.
Did Marriott give you a reason? I wonder if there was some kind of correction, as I don't really track LT points during the year.
Feb 10, 2018, 9:05 am
#6
Join Date: Dec 2007
Location: Washington DC
Programs: QR: Gold; Marriott: Amb; UA: 1K; Taj: Silv
Posts: 254
Mine has dropped by about 150,000 points! I'm going to call them to find out why.
Feb 10, 2018, 9:20 am
#7
Original Poster
Join Date: Jun 2017
Location: nomad
Programs: UA, Marriwood, Hyatt
Posts: 25
I sent them an email since I'm unable to get on the phone. Will let y'all know what they say. I hope it's just another one of their weird glitches!!
Feb 10, 2018, 9:22 am
#8
Join Date: Dec 2007
Location: Washington DC
Programs: QR: Gold; Marriott: Amb; UA: 1K; Taj: Silv
Posts: 254
They're showing correct information in their system, with my real lifetime points balance. The rep is sending it to tech support, and thinks it's a website issue.
Feb 10, 2018, 9:24 am
#9
Original Poster
Join Date: Jun 2017
Location: nomad
Programs: UA, Marriwood, Hyatt
Posts: 25
Feb 10, 2018, 12:49 pm
#10
Join Date: Aug 2006
Location: San Francisco Bay Area
Programs: Hyatt Globalist, Hilton Diamond, Marriott LT Titanium,Delta LT Sky Club,Hertz Presidential Circle
Posts: 95
When I logged in today it updated before my eyes and my lifetime points dropped from 1,628,000 points to 1,311,000 points and my status dropped from Lifetime Gold to Lifetime Silver
Feb 10, 2018, 4:21 pm
#11
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,040
I had a drop in LT nights that nobody could explain to me a few months ago. Points were fine then and are fine today.
Are they auditing accounts and make adjustments?
Are they auditing accounts and make adjustments?
Feb 11, 2018, 8:19 am
#12
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Looked based on this thread and found my Lifetime nights dropped by over 500,00 points since my year end snapshot! Will call the Rewards line tomorrow.
Wonder if IT is playing with possible recounts of lifetime points for the merger? ... and someone isn't playing in the proper SBX?
The new website is a joke, and now this... someone needs to look at Marriott's IT SDLC processes.
Wonder if IT is playing with possible recounts of lifetime points for the merger? ... and someone isn't playing in the proper SBX?
The new website is a joke, and now this... someone needs to look at Marriott's IT SDLC processes.
Feb 11, 2018, 10:24 am
#13
Original Poster
Join Date: Jun 2017
Location: nomad
Programs: UA, Marriwood, Hyatt
Posts: 25
Got a response: 
for reference, my account shows 730k points
"Thank you for contacting Marriott Rewards.
Your Lifetime total is 980,000 points. If you are seeing different than that online, then yes there is an IT glitch.
Thank you for choosing Marriott."
for reference, my account shows 730k points
"Thank you for contacting Marriott Rewards.
Your Lifetime total is 980,000 points. If you are seeing different than that online, then yes there is an IT glitch.
Thank you for choosing Marriott."
Feb 11, 2018, 6:06 pm
#14
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Interesting that the response did not include a statement about how to report the glitch to IT or that Marriott Rewards had reported the glitch to IT.
Feb 11, 2018, 8:35 pm
#15
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
Hopefully this is merger related stuff and it just gets fixed soon. Probably low impact unless you're close to a LT threshold...I hope.