Lifetime points low??

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Old Feb 10, 18, 7:35 am
  #1  
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Lifetime points low??

Logged on and found that suddenly my lifetime points are over 200,000 lower. Has this happened to anyone else??
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Old Feb 10, 18, 8:07 am
  #2  
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Are you just taking a poll? Put me down as No.

If you want to know what happened, I suggest you call Marriott and ask.
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Old Feb 10, 18, 8:50 am
  #3  
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Did you by any chance transfer points out of your account into a relative or friend's account?
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Old Feb 10, 18, 8:53 am
  #4  
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Originally Posted by hhoope01 View Post
Did you by any chance transfer points out of your account into a relative or friend's account?
Nope, have not transferred any points or used any to buy elite status.
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Old Feb 10, 18, 8:58 am
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Join Date: Oct 2013
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I just checked. I was over 800k and 500+ nights. I have 513 nights but am now under 800k. I don't remember the exact number, but somehow 50-100k lower than last time I looked.

Did Marriott give you a reason? I wonder if there was some kind of correction, as I don't really track LT points during the year.
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Old Feb 10, 18, 9:05 am
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Join Date: Dec 2007
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Mine has dropped by about 150,000 points! I'm going to call them to find out why.
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Old Feb 10, 18, 9:20 am
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I sent them an email since I'm unable to get on the phone. Will let y'all know what they say. I hope it's just another one of their weird glitches!!
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Old Feb 10, 18, 9:22 am
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Join Date: Dec 2007
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They're showing correct information in their system, with my real lifetime points balance. The rep is sending it to tech support, and thinks it's a website issue.
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Old Feb 10, 18, 9:24 am
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Originally Posted by Shounak View Post
They're showing correct information in their system, with my real lifetime points balance. The rep is sending it to tech support, and thinks it's a website issue.
Thanks! What is up with Marriott IT, it's all over the place!
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Old Feb 10, 18, 12:49 pm
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Join Date: Aug 2006
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When I logged in today it updated before my eyes and my lifetime points dropped from 1,628,000 points to 1,311,000 points and my status dropped from Lifetime Gold to Lifetime Silver
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Old Feb 10, 18, 4:21 pm
  #11  
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I had a drop in LT nights that nobody could explain to me a few months ago. Points were fine then and are fine today.
Are they auditing accounts and make adjustments?
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Old Feb 11, 18, 8:19 am
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Looked based on this thread and found my Lifetime nights dropped by over 500,00 points since my year end snapshot! Will call the Rewards line tomorrow.

Wonder if IT is playing with possible recounts of lifetime points for the merger? ... and someone isn't playing in the proper SBX?

The new website is a joke, and now this... someone needs to look at Marriott's IT SDLC processes.
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Old Feb 11, 18, 10:24 am
  #13  
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Got a response:
for reference, my account shows 730k points

"Thank you for contacting Marriott Rewards.

Your Lifetime total is 980,000 points. If you are seeing different than that online, then yes there is an IT glitch.

Thank you for choosing Marriott."
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Old Feb 11, 18, 6:06 pm
  #14  
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Originally Posted by TravelToNom View Post
Got a response:
for reference, my account shows 730k points

"Thank you for contacting Marriott Rewards.

Your Lifetime total is 980,000 points. If you are seeing different than that online, then yes there is an IT glitch.

Thank you for choosing Marriott."
Interesting that the response did not include a statement about how to report the glitch to IT or that Marriott Rewards had reported the glitch to IT.
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Old Feb 11, 18, 8:35 pm
  #15  
 
Join Date: Oct 2013
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Originally Posted by TravelToNom View Post
Got a response:
for reference, my account shows 730k points

"Thank you for contacting Marriott Rewards.

Your Lifetime total is 980,000 points. If you are seeing different than that online, then yes there is an IT glitch.

Thank you for choosing Marriott."
In other words, "this is not a priority and you can just call us if you ever need your LT balance".

Hopefully this is merger related stuff and it just gets fixed soon. Probably low impact unless you're close to a LT threshold...I hope.
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