Lifetime points low??
Feb 16, 2018, 3:00 pm
#16
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Just got off the phone with Customer Service/ Rewards line. Agent initially was unaware of any issues. As noted above, her screen indicates my correct higer lifetime balance. After being placed on hold, she informed that IT is aware of the issue affecting both the website and app. Resolution should be in place within 72 hours.
Didn't ask if that was just resolution for my account since I called in or fixing the actual root cause impacting many of us.
Didn't ask if that was just resolution for my account since I called in or fixing the actual root cause impacting many of us.
Feb 20, 2018, 11:11 am
#17
Join Date: Feb 2002
Location: Los Angeles
Programs: Delta Diamond & 2 Million Miler, Marriott Platinum
Posts: 115
Same issue for me
I am down about 150K points as well from about 1,850K liftime, no change in nights. Called and was told the correct number was in the system. Still not seeing an update on the app.
Feb 20, 2018, 3:10 pm
#18
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,622
Considering they've had "Best Rate Gauranteed" on the home page of ResidenceInn.com for at least 2 years (still there on the mobile site as I write this), good luck with that.