Convert cash booking to points
Sep 20, 2017 | 9:16 pm
#1
Original Poster
Join Date: Sep 2013
Posts: 233
Convert cash booking to points
Hi
I have made a Members rate booking for which cancellation date has passed and I will check in to the hotel today. But I would now like to change this booking to a points booking.
Can this be done at the hotel at the time of check in or by calling the customer service?
I have made a Members rate booking for which cancellation date has passed and I will check in to the hotel today. But I would now like to change this booking to a points booking.
Can this be done at the hotel at the time of check in or by calling the customer service?
Sep 21, 2017 | 5:21 am
#2
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,459
The official answer is no.
YMMV.
YMMV.
Sep 21, 2017 | 6:03 am
#3
Join Date: Oct 2001
Programs: LTP, PP
Posts: 9,109
The HOTEL can do almost anything it wants to, I've asked & done this at least twice, once a few days in advance via email and once the morning of checkout. I was blown away by the willingness to do so, I was PP at the time. But there is no obligation to do so.