Dec 21, 2017, 10:50 pm
Last edit by: rylan
Per rylan, to access the legacy Marriott Rewards website, use:
NOTE: Legacy site no longer appears to be available. Link directs to the new dysfunctional site.
https://www.marriott.com/default.mi?version=legacy
NOTE: Legacy site no longer appears to be available. Link directs to the new dysfunctional site.
https://www.marriott.com/default.mi?version=legacy
Is a new Marriott website on the way?
Sep 24, 2017, 11:35 am
#61
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,700
Still clunky in some ways. Typing in DEN does not bring up Denver airport, though typing DFW does bring up DFW airport.
Sep 24, 2017, 12:04 pm
#62
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
The logic in the new destination selector preludes display of airport codes that begin with the exact same three characters of the city they are associated with. No idea why they got rid of this useful search feature. Probably overlooked by the programmers in Karachi.
e.g. ANC, OAK, DEN, IND, MIA, SAN, LAS, ELP, HOU, CLE, BUF, BOS etc no longer display as airports.
e.g. ANC, OAK, DEN, IND, MIA, SAN, LAS, ELP, HOU, CLE, BUF, BOS etc no longer display as airports.
Sep 24, 2017, 3:31 pm
#63
Join Date: Sep 2013
Location: Paradise
Posts: 1,617
Anyone else having problems logging in, on either chrome or the app?
Sep 24, 2017, 3:37 pm
#64
Join Date: Sep 2017
Programs: Hilton Honors, Marriott Rewards, Delta Skymiles, National Emeral Club
Posts: 1
Sep 26, 2017, 2:02 pm
#65
Join Date: Sep 2016
Location: PBI/MIA
Programs: AAdvantage Gold, HHonors Diamond, Marriott Gold, Skymiles, Mileage Plus
Posts: 397
Looked for a Fairfield Inn in Bremerton, WA, which I know exists. It doesn't show up; closest property they list is in Seattle. Do a refresh, and the Bremerton FI shows up. What a disaster.
Sep 26, 2017, 4:34 pm
#66
Join Date: Aug 2008
Location: Central NJ (Usually EWR but sometimes PHL)
Programs: UA-1K w/2MM & lifetime U-Club; Marriott-Lifetime Titanium; IHG-Diamond; National-Exec. Elite
Posts: 2,553
I just booked a reservation (after several tries) and noticed that ability to export it to an Outlook calendar is now gone. That really blows!
Sep 26, 2017, 8:42 pm
#67
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
No problem logging in here. No problem getting special rates, no problem locating city of choice...... big problem getting dates I want to book. It will only open up for tomorrows date. Once I open the site then I can change the dates. Out with the new and in with the old!
Sep 26, 2017, 9:44 pm
#68
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Forget beta - they're doing alpha testing on the website tonight! Yuk!
David
David
Sep 27, 2017, 1:33 pm
#69
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,108
I've been having no end of problems with the new updates... can't log in, then I can log in, then I can't log in again, then I can.
Can't autocomplete destinations, then I can. Can't select a date, then I can. Then I can't do either.
Try to change a reservation, it can't find all the rates. Then it can. Then it tries to duplicate all the nights rather than update them.
This is across browsers, in and out of private browsers, force reloading, etc, so I'm pretty sure it's not me...
Can't autocomplete destinations, then I can. Can't select a date, then I can. Then I can't do either.
Try to change a reservation, it can't find all the rates. Then it can. Then it tries to duplicate all the nights rather than update them.
This is across browsers, in and out of private browsers, force reloading, etc, so I'm pretty sure it's not me...
Sep 27, 2017, 4:23 pm
#70
Join Date: Aug 2015
Location: Chicago
Programs: Delta SkyMiles, IHG (Platinum Elite), Amtrak Guest Rewards, Marriott Bonvoy, Hilton Honors
Posts: 636
I too have been having no end of problems. Tried to look up hotel rates for New York and Ontario, and when I clicked "view rates" I got a "bad server request." It's happened several times, and I'm frustrated to the point of considering other brands over Marriott. You'd think they'd want to fix their site so people can actually, ya know, book rooms at their hotels, but I guess not?
Sep 27, 2017, 9:54 pm
#71
Join Date: Aug 2012
Location: Canada
Programs: Marriott LTPP
Posts: 568
I spoke way too soon. Today I have been having so many problems. All the hotels showed up in my destination list but none of the hotels had names. Then I couldn't change the dates and then I couldn't get special rates.
Sep 27, 2017, 11:45 pm
#72
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,123
CTO should be fired immediately. Why roll out such a POS website? I have had many, many problems that are beyond frustrating.
Sep 28, 2017, 6:17 am
#73
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
Nothing like going live with a new site that should be considered still in Alpha test phase... totally dysfunctional.
Too bad Marriott abandoned flyertalk, so they'll never know of the issues.
Too bad Marriott abandoned flyertalk, so they'll never know of the issues.
Sep 28, 2017, 6:31 am
#74
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
Don't ya just love how much wasted space everything consumes on the 'new and improved' site? And how a bunch of functionality is missing and/or broken?
Seriously, what kind of focus group came up with this stuff? The same ones that decided it was a good idea to remove the desks from hotels?
Seriously, what kind of focus group came up with this stuff? The same ones that decided it was a good idea to remove the desks from hotels?
Sep 29, 2017, 6:37 am
#75
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
I love more mouse clicks! (Not really)
After checking rates and you wish to check for another rate type you:
Current production site
(one mouse click)
Click radio button for Senior or AAA rate, or enter corporate code
Press enter key
New alpha site
(four mouse clicks)
Click Edit drop down
Click Special Rates drop down
Click Senior or AAA rate, or enter corporate code
Click Find
Yeah, that's a lot more fun. NOT
They obviously didn't get user feedback in this process or do any time and motion evaluation.
BTW, still unable to book Senior rates
After checking rates and you wish to check for another rate type you:
Current production site
(one mouse click)
Click radio button for Senior or AAA rate, or enter corporate code
Press enter key
New alpha site
(four mouse clicks)
Click Edit drop down
Click Special Rates drop down
Click Senior or AAA rate, or enter corporate code
Click Find
Yeah, that's a lot more fun. NOT
They obviously didn't get user feedback in this process or do any time and motion evaluation.
BTW, still unable to book Senior rates