How does Guaranteed Room Type for Platinum Work?
Aug 10, 2017 | 11:12 am
#16
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List Preferred, CLEAR+, Covid-19, NK Gold
Posts: 5,272
FWIW, I actually ended up having to use this the other day. As they were sold out they couldn't move me anywhere, so I reminded them of the bed guarantee and they didn't push back. It was a new property (March '17), and they were a little rusty still so I suspect whomever was in charge of "scheduling" merely made a mistake.
Aug 12, 2017 | 4:36 pm
#17
Join Date: Jun 2005
Programs: Marriott Lifetime Platinum
Posts: 393
Never having complained. What is the penalty for not getting your guaranteed room?
Aug 12, 2017 | 9:38 pm
#18
Join Date: Nov 2001
Location: GEG
Programs: Marriott Titanium (Lifetime Platinum,) Lifetime SkyClub, AS Atmos Platinum
Posts: 2,515
Dec 19, 2018 | 1:00 pm
#19
Join Date: Apr 2010
Location: SCQ
Programs: tk gold, lh ftl, ab gold
Posts: 352
Booked a room for 3 adults. The confirmation states "two Twin/Single Bed(s)"
As Platinum Premier, got upgraded to a Junior Suite, with a king bed + rollaway bed.
It actually can be considered a downgrade, since i would've preferred two twin beds in terms of sleeping comfort. Any ideas if the room type guarantee applies here?
As Platinum Premier, got upgraded to a Junior Suite, with a king bed + rollaway bed.
It actually can be considered a downgrade, since i would've preferred two twin beds in terms of sleeping comfort. Any ideas if the room type guarantee applies here?
Dec 19, 2018 | 1:26 pm
#20
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
The room guarantee doesn't apply to the upgraded room. You can turn down the upgrade to keep your originally reserved room. Now if they tell you they don't have one available, then you might have a case on the room type guarantee.
Dec 26, 2018 | 4:25 am
#21
Join Date: Sep 2007
Location: Singapore
Programs: TG Gold, MPC Silver, Bonvoy Ambassador
Posts: 563
Any experience with this outside of the US and based on Smoking versus non-Smoking room types?
I am booked in for a 5 nights stay in Asia over the New Year period at a property (St Regis) that looks to be well and truly sold out. I booked a basic deluxe room and although I'm a Plat Prem I am not expecting an upgrade on the room class given the property is full. I did however book a non-smoking room, something that is confirmed in the email booking confirmation I received and that's absolutely something I would expect to be honored.
I am now looking at my booking on the MR site and it says 'Unavailable: non-smoking room'
Is there a room type guarantee I can invoke to prevent them from moving me to a smoking room? I really really don't want to be stuck in a smoking room for 5 nights (allergies) however trying to rebook at this short notice to another property is more or less impossible unless I want to spend an absolute fortune (I don't!)
Anyone been in the same situation?
I am booked in for a 5 nights stay in Asia over the New Year period at a property (St Regis) that looks to be well and truly sold out. I booked a basic deluxe room and although I'm a Plat Prem I am not expecting an upgrade on the room class given the property is full. I did however book a non-smoking room, something that is confirmed in the email booking confirmation I received and that's absolutely something I would expect to be honored.
I am now looking at my booking on the MR site and it says 'Unavailable: non-smoking room'
Is there a room type guarantee I can invoke to prevent them from moving me to a smoking room? I really really don't want to be stuck in a smoking room for 5 nights (allergies) however trying to rebook at this short notice to another property is more or less impossible unless I want to spend an absolute fortune (I don't!)
Anyone been in the same situation?
Dec 27, 2018 | 7:21 am
#22
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2.3 MM Unobtainum | UA 1.2MM Gold | AS 0.5MM |MR Bonvoy Titanium
Posts: 2,818
Any experience with this outside of the US and based on Smoking versus non-Smoking room types?
I am booked in for a 5 nights stay in Asia over the New Year period at a property (St Regis) that looks to be well and truly sold out. I booked a basic deluxe room and although I'm a Plat Prem I am not expecting an upgrade on the room class given the property is full. I did however book a non-smoking room, something that is confirmed in the email booking confirmation I received and that's absolutely something I would expect to be honored.
I am now looking at my booking on the MR site and it says 'Unavailable: non-smoking room'
Is there a room type guarantee I can invoke to prevent them from moving me to a smoking room? I really really don't want to be stuck in a smoking room for 5 nights (allergies) however trying to rebook at this short notice to another property is more or less impossible unless I want to spend an absolute fortune (I don't!)
Anyone been in the same situation?
I am booked in for a 5 nights stay in Asia over the New Year period at a property (St Regis) that looks to be well and truly sold out. I booked a basic deluxe room and although I'm a Plat Prem I am not expecting an upgrade on the room class given the property is full. I did however book a non-smoking room, something that is confirmed in the email booking confirmation I received and that's absolutely something I would expect to be honored.
I am now looking at my booking on the MR site and it says 'Unavailable: non-smoking room'
Is there a room type guarantee I can invoke to prevent them from moving me to a smoking room? I really really don't want to be stuck in a smoking room for 5 nights (allergies) however trying to rebook at this short notice to another property is more or less impossible unless I want to spend an absolute fortune (I don't!)
Anyone been in the same situation?
So I don't think that smoking / non-smoking preferences counts towards guest compensation.
When making a reservation, be sure to note both your Member number and room/bed preferences. At locations throughout the U.S. and Canada, well always honor your bed type request. Outside U.S. and Canada, smoking/non-smoking preferences are honored based on availability; exact bed sizes may vary, and only Platinum Premier Elite members will have guaranteed priority for their requested type of bed and room. If guarantee is not met, guest compensation applies.