Originally Posted by
newshound
Any experience with this outside of the US and based on Smoking versus non-Smoking room types?
I am booked in for a 5 nights stay in Asia over the New Year period at a property (St Regis) that looks to be well and truly sold out. I booked a basic deluxe room and although I'm a Plat Prem I am not expecting an upgrade on the room class given the property is full. I did however book a non-smoking room, something that is confirmed in the email booking confirmation I received and that's absolutely something I would expect to be honored.
I am now looking at my booking on the MR site and it says 'Unavailable: non-smoking room'
Is there a room type guarantee I can invoke to prevent them from moving me to a smoking room? I really really don't want to be stuck in a smoking room for 5 nights (allergies) however trying to rebook at this short notice to another property is more or less impossible unless I want to spend an absolute fortune (I don't!)
Anyone been in the same situation?
You can review the Guaranteed Room Type on
Marriott's website which clearly states that outside U.S. and Canada, smoking/non-smoking preferences are honored based on availability.
So I don't think that smoking / non-smoking preferences counts towards guest compensation.
When making a reservation, be sure to note both your Member number and room/bed preferences. At locations throughout the U.S. and Canada, we’ll always honor your bed type request. Outside U.S. and Canada, smoking/non-smoking preferences are honored based on availability; exact bed sizes may vary, and only Platinum Premier Elite members will have guaranteed priority for their requested type of bed and room. If guarantee is not met, guest compensation applies.