MR Website - Unable to log in.
Jan 26, 2016 | 5:02 pm
#16
Join Date: Jan 2016
Location: Ex-MSP
Programs: UA: Plat, Marriott: Annual Ambassador, Lifetime Grandfather
Posts: 293
In both places, my points and status are correct.
Jan 26, 2016 | 6:37 pm
#17
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,631
+1 for me. Weird.
Jan 26, 2016 | 8:05 pm
#18
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 26,113
I first saw no reservations, then was able to click Reservation Details and see all of them. But I was able to change a reservation, and make new reservations. But while I was able to see my Account Overview, every time I went to look at Account Activity, it claimed my session had expired, except if I then went to another page (like Reservations), it was clear my session was still active.
Jan 26, 2016 | 10:39 pm
#19
Join Date: Mar 2003
Location: TUL
Programs: DL GM/1MM, Marriott Lifetime Plat, National Exec Elite
Posts: 2,119
As an update, I logged in on the mobile site and everything was working normally. Also, tried Safari without any issues. Chrome is still having trouble.
Edit: Chrome Incognito window works fine...
Edit: Chrome Incognito window works fine...
Jan 27, 2016 | 6:53 am
#20
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,544
I first saw no reservations, then was able to click Reservation Details and see all of them. But I was able to change a reservation, and make new reservations. But while I was able to see my Account Overview, every time I went to look at Account Activity, it claimed my session had expired, except if I then went to another page (like Reservations), it was clear my session was still active.
Jan 27, 2016 | 9:28 am
#21
Join Date: Apr 2008
Posts: 2,360
I used different browsers plus a mobile app.
I called Marriott last night and I was told that "some users" are having trouble accessing the site.
Marriott might want to look into getting some training for its web site programmers.
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Jan 27, 2016 | 11:02 am
#22
Join Date: Jan 2004
Location: IND
Programs: UA Million Miler (Lifetime Gold), Hilton Diamond, Marriott Gold
Posts: 3,533
I'm having the same problems as mentioned above. When I saw 0 in "My Reservations" at the top of the screen, I panicked since my next one is in a view that's no longer available. Fortunately, it's still there.
Jan 27, 2016 | 1:23 pm
#23
Join Date: Aug 2012
Location: IAH
Posts: 94
I was able to log in and my stay is there. Sorry you are having issues
Jan 28, 2016 | 3:01 am
#24
Join Date: Oct 2012
Location: UK
Programs: Bonvoy Lifetime Titanium Elite, UA Gold, VS Gold
Posts: 843
FUBAR
"Were sorry, theres been an error in the system. Please try again later, or call customer support at 801-468-4000 in the U.S. and Canada. For international customer support numbers, please visit our directory."
i can log in.
No upcoming reservations
No account activity in the past 30 days
"Were sorry, theres been an error in the system. Please try again later, or call customer support at 801-468-4000 in the U.S. and Canada. For international customer support numbers, please visit our directory."
i can log in.
No upcoming reservations
No account activity in the past 30 days
Jan 28, 2016 | 4:41 am
#25
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM Marriott Lifetime Titanium AA PL Not chasing status Retired!
Posts: 2,777
FUBAR
"Were sorry, theres been an error in the system. Please try again later, or call customer support at 801-468-4000 in the U.S. and Canada. For international customer support numbers, please visit our directory."
i can log in.
No upcoming reservations
No account activity in the past 30 days
"Were sorry, theres been an error in the system. Please try again later, or call customer support at 801-468-4000 in the U.S. and Canada. For international customer support numbers, please visit our directory."
i can log in.
No upcoming reservations
No account activity in the past 30 days
Jan 28, 2016 | 8:24 am
#26
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I've been getting a lot of invalid password error messages recently. I can't believe that I'm typing it incorrectly so often.
Jan 28, 2016 | 10:38 am
#27
Join Date: Jun 2013
Programs: AA Plat Pro, ex DL Plat, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 1,448
Jan 28, 2016 | 11:02 am
#28
Join Date: Feb 1999
Location: Sacramento area, CA USA
Programs: UA Gold Million Miler, HH Gold, Marriott Gold
Posts: 2,858
I could not access activity for my husband and me last night and it continues today. Back in the day, many programmers were on drugs. I am thinking that today is no different. Maybe their computer folks moved to Colorado...
Makes one wonder if they have a plan to change their website. I hate that, especially United's. Make work for the computing staff.
Makes one wonder if they have a plan to change their website. I hate that, especially United's. Make work for the computing staff.
Jan 28, 2016 | 11:56 am
#29
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 26,113
Did you try clicking on "view my reservations"? For everone else so far, that has worked. Yes, the count of reservations is displayed as 0, and the summary in drop down says there aren't any upcoming reservations, but if you click to view all your reservations, they show there.
On the other hand, the account activity issue affects all pages, not just the summary.
On the other hand, the account activity issue affects all pages, not just the summary.
Jan 28, 2016 | 12:33 pm
#30
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Aspire Diamond
Posts: 669
Parts of the site seem to work and others don't. I can log in and if I go to the "My Account" page, I can see reservations and point totals (even though the top page says "zero reservations". It does say I have no activity in the last 30 days (which is incorrect) and when I click on "my activity" I get:
Any suggestions?
Unable to Sign In
Were sorry, theres been an error in the system. Please try again later, or call customer support at 801-468-4000 in the U.S. and Canada. For international customer support numbers, please visit our directory.
This has been going on for several days. I've tried different browsers and all show the same things. Were sorry, theres been an error in the system. Please try again later, or call customer support at 801-468-4000 in the U.S. and Canada. For international customer support numbers, please visit our directory.
Any suggestions?